App shows offline when in mobile data

[SiiriP]

Plan - family plan

Device - iPhone SE

Operating System - iOS 15.5

I can not play music when using mobile data because app shows message "You're offline. To play this, you'll need to go online first" even though app is online.

I have deleted and reinstalled the app, turned mobile data on and off, cleared the cache, restarted phone.

What else should I do to be able to play music on mobile data?

[Vasil]

Hey there @SiiriP,

Thank you for sharing your issue with the Community!

This is an odd app behaviour indeed.

When you're saying that the app is online - are you referring to your mobile data being switched on or are your referring to the app's in-built offline mode setting being toggled off?

Does the app behaviour change when you switch to a Wi-Fi network or does it still show offline?

Let us know and we'll gladly take a look at how we can proceed from here on out 🙂
Note: Screenshots of your settings are always welcome as well!
Cheers!

[SiiriP]

Hey Vasil

App work's fine when using wi-fi, when only in mobile data I get the message asking to go online. Other apps in my phone work fine when in mobile data. 

By saying app is online I mean that the built-in offline mode setting is toggled off.

Thanks

[Dian · Accepted solution]

Hey @SiiriP ,

Thanks for the reply with the screenshots.

Most probably there is a setting to limit the ability of the Spotify app to use the mobile data on your iPhone. Could you check if that's the case? Here is a guide on how to find the setting on your phone.

Let us know how that went,

Cheers!

[#5]

Mi spotify aparece en modo offline automáticamente cuando quiero reproducir con datos móviles,
PD ya revise si los datos móviles tienen alguna restricción y no para nada