Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Apple CarPlay - Audio Playback Stopping

Apple CarPlay - Audio Playback Stopping

Plan

Premium

Country

Australia 

Device

IPhone 12

Operating System

17.3.1

 

My Question or Issue

Recent bug seems to have appeared when playing audio on Spotify via apple car play. Audio will randomly pause and the user will  be unable to resume/play the audio. The UI will either display as ’playing’ with no audio or time progress appearing or it will not allow you to play.

 

The only fix is to open the mobile device, terminate the Spotify app and reopen it on the mobile device.

 

I have tried to understand the trigger of the bug but I am unsure, it appears to happen randomly. 

I have checked mobile connection in all instances and 5G/4G is available. All other applications do not encounter this issue.

Reply
Top Answer
pics999
Visitor

The issue is with CarPlay its more widespread than just Spotify , problem is when the iPhone receives a notification of any kind the music is silenced but the progress bar of the song playing keeps going forcing one to exit CarPlay or disconnect/reconnect to resume , work around go to the in vehicle settings for Carplay from the touchscreen while connected in your vehicle and turn notifications off or try turning driving focus on, also if your car is equipped with Alexa try disabling it from your vehicle settings. menu. 

60 Replies

I recently got a unit in my car that allows me to use CarPlay. However, after using CarPlay with Spotify, I notice that I can no longer play songs on my phone by itself. I see that the song has ended, but the next song is not playing, and the graphic of the song actually playing is showing, but the song doesn't play, nor does the next song in the rotation show up. I also can't skip the song, and changing playlists has the same issue. Why can I not play any music after CarPlay?

Suggested posts