Spotify Community

wrandel · 2013-07-12

My premium Spotify application suddenly will not start at all on my iPhone5. I have made no modifications from when it worked and now. I have cleared cache and cookies and de-installed the app, then installed a new one from appstore but it still will not start. I have IOS 6.1.3. The phone is not jailbraked. My internet company is Telenor in Sweden. No problems on my iPad or MacBook.

Taylor · 2013-07-12

Hi, and welcome to the community!

This is due to a crash on startup bug with the latest version (0.7.1) as per the thread in the bugs section.
Feel free to add information there to help Spotify find the issue.
Hopefully it will be fixed soon!

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
|| Spotify Profile - Taylor | Feel free to PM me - Here ||

View solution in original post

Adam · 2013-07-12

I'd also like to add that changing the Region Format on your iPhone should help as a short-term fix.

Settings > International > Region Format, then change it over to USA/UK.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

View solution in original post

Taylor · 2013-07-12

Hi, and welcome to the community!

This is due to a crash on startup bug with the latest version (0.7.1) as per the thread in the bugs section.
Feel free to add information there to help Spotify find the issue.
Hopefully it will be fixed soon!

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
|| Spotify Profile - Taylor | Feel free to PM me - Here ||

Adam · 2013-07-12

I'd also like to add that changing the Region Format on your iPhone should help as a short-term fix.

Settings > International > Region Format, then change it over to USA/UK.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

wrandel · 2013-07-13

This tip helped me out temporarily. Thanks!

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