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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44317 Views
  • 15 replies
  • 36 likes
  • 44317 Views
  • 15 replies
  • 36 likes

Starred Playlist Radio

I deleted a lot of songs in my starred list and replaced them with new ones, yet my mobile spotify app still plays the radio based on the deleted songs. There are currently 420 songs in my starred. I tried logining out and back in and I tried reinsta...

  • Newbie
  • I deleted a lot of songs in my starred list and replaced them with new ones, yet my mobile spotify app still plays the radio based on the deleted songs. There are currently 420 songs in my starred. I...
  • 327 Views
  • 0 replies
  • 1 likes
  • 327 Views
  • 0 replies
  • 1 likes

New Album wont sycn to Ipad

A album that is new on Spotify wont synch to my Ipad? I am a premium sub. i have removed the app and reinstalled. Also i have DL two albums Directly to the ipad today it just wont download the New CLutch album Earth Rocker what the hell?

  • Newbie
  •  A album that is new on Spotify wont synch to  my Ipad? I am a premium sub. i have  removed the app and reinstalled. Also i have DL two albums Directly to the ipad today it just wont d...
  • user-removed
  • Not applicable
  • 743 Views
  • 3 replies
  • 0 likes
  • 743 Views
  • 3 replies
  • 0 likes

All Spotify Playlists not loading on Ipad

I currently have around 300 playlists that I have imported from Itunes into spotify. The majority of these songs are not available on spotify so I have imported them from itunes onto my PC spotify program. I then open my ipad and wait for all the pla...

  • Casual Listener
  • I currently have around 300 playlists that I have imported from Itunes into spotify.  The majority of these songs are not available on spotify so I have imported them from itunes onto my PC...
  • user-removed
  • Not applicable
  • 1693 Views
  • 2 replies
  • 0 likes
  • 1693 Views
  • 2 replies
  • 0 likes

Playlist not synching to iPhone

DescriptionMy starred playlist (or if i create a seperate new playlist) will not synch to my phone. It gets about 80% and won't synch any more. A more detailed description, using numbered steps1. I create a playlist on my ipad/comp2. I turn on my iph...

  • Casual Listener
  •     Description My starred playlist (or if i create a seperate new playlist) will not synch to my phone. It gets about 80% and won't synch any more.    A more detailed descri...
  • user-removed
  • Not applicable
  • 495 Views
  • 2 replies
  • 0 likes
  • 495 Views
  • 2 replies
  • 0 likes

Playlists on Desktop Not Syncing to iPhone 5

Hi, I recently began subscribing to Spotify with a premium account. I have the latest versions of the mac client and iphone app. My basic problem is that the playlists that I follow on my desktop do not appear on my iphone. It's much easier for me to...

  • Regular
  • Hi,    I recently began subscribing to Spotify with a premium account. I have the latest versions of the mac client and iphone app. My basic problem is that the playlists that I follow ...
  • user-removed
  • Not applicable
  • 2102 Views
  • 4 replies
  • 0 likes
  • 2102 Views
  • 4 replies
  • 0 likes

Solved!! syncing issues with my iphone

hello, I have an iphone and I have a playlist that is available for offline mode, and I've been trying to add more songs to it for a couple of weeks now and they will not download to my phone. This is very frustrating as this is the whole reason I ha...

  • Casual Listener
  • hello,  I have an iphone and I have a playlist that is available for offline mode, and I've been trying to add more songs to it for a couple of weeks now and they will not download to my phone...
  • Peter__
  • Community Legend
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

Internet connection needed when syncing music via WiFi?

I used to sync my local files from my PC to my Iphone by turning on and old wifi modem i had lying around, connect both my pc and my iphone to it and it all worked out allright. Now when i'm trying to sync local files to iphone again i am unable to d...

  • Newbie
  • I used to sync my local files from my PC to my Iphone by turning on and old wifi modem i had lying around, connect both my pc and my iphone to it and it all worked out allright. Now when i'm trying t...
  • Joe
  • Community Legend
  • 466 Views
  • 3 replies
  • 0 likes
  • 466 Views
  • 3 replies
  • 0 likes

Iphone 5 - lightning adapter 30 pin - Volkswagen Media In

I usespotify in my car (Volkswagen Golf VI, year 2010). About the minijack connector to transmit audio works fine. When connecting my "iphone 5" with the "apple lightning 30-pin-connector" and the "VW Media In" the sound is distorted. Does anyone kno...

  • Casual Listener
  •       I usespotify in my car (Volkswagen Golf VI, year 2010).   About the minijack connector to transmit audio works fine.   When connecting my "iphone 5" with...
  • kuchrue
  • Casual Listener
  • 1987 Views
  • 3 replies
  • 0 likes
  • iphone 5
    lightning
    media in
    volkswagen
  • 1987 Views
  • 3 replies
  • 0 likes

iPhone playing instrumental version

I've downloaded my oasis CD on to itunes then copied it across. Some songs play normal, some play an instrumental and some say Track not synced ANy help please

  • Regular
  • I've downloaded my oasis CD on to itunes then copied it across.   Some songs play normal, some play an instrumental and some say Track not synced   ANy help please
  • amb543
  • Regular
  • 1011 Views
  • 5 replies
  • 0 likes
  • 1011 Views
  • 5 replies
  • 0 likes

iPhone 4s not syncing

Suddenly my playlists is not available offline.. i've been first updated the app, then deleted it and downloaded it again. Made sure it's online. Been like this for a few week now, so annoying when I pay for premium.

  • Regular
  • Suddenly my playlists is not available offline.. i've been first updated the app, then deleted it and downloaded it again. Made sure it's online. Been like this for a few week now, so annoying when I...
  • Reck2011
  • Regular
  • 901 Views
  • 12 replies
  • 0 likes
  • 901 Views
  • 12 replies
  • 0 likes

Solved!! Playlists I'm following or created not syncing.

Hi there, I'm a premium member running the latest version of the Spotify desktop client on a new mac, and the most up-to-date app version of Spotify on an iPhone 5. I've followed a number of playlists through the desktop client, like "Top 100 Indie T...

  • Regular
  • Hi there,    I'm a premium member running the latest version of the Spotify desktop client on a new mac, and the most up-to-date app version of Spotify on an iPhone 5. I've followed a num...
  • Peter__
  • Community Legend
  • 2215 Views
  • 7 replies
  • 0 likes
  • 2215 Views
  • 7 replies
  • 0 likes

New playlists not syncing to my devices

New playlists that I have created on my computer are not showing up on both of my devices: itouch and android. These song are not from my local files, but from the Spotify library.

  • Regular
  • New playlists that I have created on my computer are not showing up on both of my devices:  itouch and android.   These song are not from my local files, but from the Spotify library. &n...
  • Joe
  • Community Legend
  • 1209 Views
  • 9 replies
  • 0 likes
  • 1209 Views
  • 9 replies
  • 0 likes

Solved!! Could not sync playlists fix

Hi My playlists won't sync to my iphone. It usually work very well but nothing is helping. Re logging in etc?!!! Help! thanks

  • Casual Listener
  • Hi    My playlists won't sync to my iphone.    It usually work very well but nothing is helping. Re logging in etc?!!!   Help!   thanks
  • kbackstr
  • Regular
  • 1769 Views
  • 20 replies
  • 0 likes
  • 1769 Views
  • 20 replies
  • 0 likes

AIDE SVP

J'aimerais avoir la pochette des albums qui s'affiche dans ma playlist comme sur l'application tunigo. Comment faire???Tunigo est bien mais pas de version française...Merci

  • Casual Listener
  • J'aimerais avoir la pochette des albums qui s'affiche dans ma playlist comme sur l'application tunigo. Comment faire??? Tunigo est bien mais pas de version française... Merci
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

PLEASE HELP

OK, I downloaded spotify on my PC, I logged in with my info, even purchased "Premium" now, what happened when i tried to sync my songs to ipod, all 3000 itunes from my sisters list (its her computer) got synced. Somehow, I was able to delete all of i...

  • Casual Listener
  • OK, I downloaded spotify on my PC, I logged in with my info, even purchased "Premium" now, what happened when i tried to sync my songs to ipod, all 3000 itunes from my sisters list (its her computer)...
  • Peter__
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Starred songs not on my iPhone App

I have over 500 starred songs on my computer application of Spotify, but on my iPhone app, it's only showing that I have 3! Any ideas on how to fix this?

  • Regular
  • I have over 500 starred songs on my computer application of Spotify, but on my iPhone app, it's only showing that I have 3!  Any ideas on how to fix this?
  • SAGA41
  • Regular
  • 1212 Views
  • 8 replies
  • 0 likes
  • 1212 Views
  • 8 replies
  • 0 likes

Solved!! Playlists on ipad

I have a Paid spotify account - quick question about play lists. If I create them on one device (say my ipad) - should I be able to see them on all the other devices I have (like my phone) - I'm sure this works from PC/Mac to device, but if I actuall...

  • Casual Listener
  • ...ure this works from PC/Mac to device, but if I actually created the playlist on another device, it seems to be not be shared Doesn't seem to matter what I set the public/collaborative settings to - t...
  • Liam
  • Community Legend
  • 583 Views
  • 4 replies
  • 0 likes
  • 583 Views
  • 4 replies
  • 0 likes

Sync

Hi! I'm having trouble syncing my iPhone. The sync seems to pause for days. How can I successfully sync a whole playlist?

  • Visitor
  • Hi! I'm having trouble syncing my iPhone. The sync seems to pause for days. How can I successfully sync a whole playlist?
  • Peter__
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

iPhone playlists won't sync offline

I've tried all the suggestions in the forums!! But my playlists won't sync... This is so frustrating, please help.iPhone 4Swith latest iOS update and latest spotify

  • Casual Listener
  • I've tried all the suggestions in the forums!! But my playlists won't sync... This is so frustrating, please help. iPhone 4S with latest iOS update and latest spotify
  • Peter__
  • Community Legend
  • 1654 Views
  • 3 replies
  • 0 likes
  • 1654 Views
  • 3 replies
  • 0 likes

Spotify update on iPhone - battery draining rapidly

Hi, I had an App Store update of Spotify on Monday since since then my iPhone 4S battery is draining at 15-20% per hour, to the point where I've had to stop using the app. I haven't changed any settings and have been using Spotify for a number of mon...

  • Casual Listener
  • Hi,   I had an App Store update of Spotify on Monday since since then my iPhone 4S battery is draining at 15-20% per hour, to the point where I've had to stop using the app.  I haven't ...
  • spopy
  • Regular
  • 15758 Views
  • 61 replies
  • 3 likes
  • 15758 Views
  • 61 replies
  • 3 likes