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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47693 Views
  • 15 replies
  • 36 likes
  • 47693 Views
  • 15 replies
  • 36 likes

Some songs playing on Desktop but not on iPhone app with Premium

So some of the tracks that play just fine in a playlist on my desktop refuse to play in the mobile app on my iPhone 4S. I have Premium subscription and it all works fine in the main. Just these occasional tracks that don't play, they just sit there w...

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  • Casual Listener
  • So some of the tracks that play just fine in a playlist on my desktop refuse to play in the mobile app on my iPhone 4S. I have Premium subscription and it all works fine in the main. Just these occas...
  • rose1956
  • Regular
  • 3559 Views
  • 5 replies
  • 0 likes
  • 3559 Views
  • 5 replies
  • 0 likes

Supported devices

Is there a complete list of supported devices for syncing music? I need to purchase a new device and want to make sure I get the right thing! Thanks

  • Casual Listener
  • Is there a complete list of supported devices for syncing music? I need to purchase a new device and want to make sure I get the right thing! Thanks
  • Adam
  • Roadie
  • 1080 Views
  • 3 replies
  • 0 likes
  • 1080 Views
  • 3 replies
  • 0 likes

Solved!! I did not get my 30 day free trial, when opening spotify it says 48 trial is running

I entered a request for a free 30 day premium account today. I submitted payment which showed a charge already without the 30 day trial.When i open spotify it says 48 hour trial is counting down

  • Newbie
  • I entered a request for a free 30 day premium account today. I submitted payment which showed a charge already without the 30 day trial. When i open spotify it says 48 hour trial is counting down
  • Peter__
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Offline Playlist only Partially Syncing

So I am a premium user and have about 1600 songs on my starred playlist and about 6 other playlist with anywhere from 20-500 songs on them on my MacBook. When I put these playlist into offline mode on my computer and Iphone 5, the songs begin to sync...

  • Newbie
  • So I am a premium user and have about 1600 songs on my starred playlist and about 6 other playlist with anywhere from 20-500 songs on them on my MacBook. When I put these playlist into offline mode o...
  • Peter__
  • Community Legend
  • 1693 Views
  • 3 replies
  • 0 likes
  • 1693 Views
  • 3 replies
  • 0 likes

Playlist not updating, but I don't think its a server error.

Okay so I just recently got spotify and whenever I add music to my playlists on my computer, they are not connecting with my phone playlists so my phone is never updated. I have read a lot about "playlist server errors" but my brother has spotify on ...

  • Newbie
  • Okay so I just recently got spotify and whenever I add music to my playlists on my computer, they are not connecting with my phone playlists so my phone is never updated. I have read a lot about "p...
  • Peter__
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

I purchased spotify premium, but it isn't working

i purchasses spotify premium but it isnt working. i have an i phone 3g . shouldnt spotify be able to be accessed from my phone , on the screen now? Please Could you help me

  • Casual Listener
  • i purchasses spotify premium but it isnt working. i have an i phone 3g .  shouldnt spotify be able to be accessed from my phone , on the screen now? Please Could you help me
  • MikeyB
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Tmobile uk buffering

Spotify works fine on my home broadband, but the buffering is terrible on tmobile uk. I can only listen to a few seconds before a ten second pause while more buffers. Speediest says that my 3G connection is nearly 4mb though. Are tmobile blocking spo...

  • Casual Listener
  • Spotify works fine on my home broadband, but the buffering is terrible on tmobile uk. I can only listen to a few seconds before a ten second pause while more buffers. Speediest says that my 3G connec...
  • Wigwam_salesman
  • Casual Listener
  • 589 Views
  • 2 replies
  • 0 likes
  • 589 Views
  • 2 replies
  • 0 likes

Dont want to share my playlists

Hello!I Dont know if this is possible because I can't find an answer for it but I dont want to share Every playlist that I have. Is there something I can do? I have looked at the settings but couldnt find anything.

  • Newbie
  • Hello! I Dont know if this is possible because I can't find an answer for it but I dont want to share Every playlist that I have. Is there something I can do? I have looked at the settings but could...
  • RJay
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

HELP Spotify Mobile Bitrate

After much research, I decided to get spotify premium since it is the best music service.However, I wanted to know if Spotify streams 320kbps quality audio to both desktop AND MOBILE in premium. I heard that 320 kbps is only for desktop and 160kbps i...

  • Newbie
  • After much research, I decided to get spotify premium since it is the best music service. However, I wanted to know if Spotify streams 320kbps quality audio to both desktop AND MOBILE in premium. I ...
  • Joe
  • Community Legend
  • 8168 Views
  • 11 replies
  • 0 likes
  • 8168 Views
  • 11 replies
  • 0 likes

local files not syncing to 2nd laptop in the house.

I have 2 laptops on same wifi. One has all my music on it and the other does not. How do I get the local files to be available on my other computer? I notice they are on my iphone because I synced it, but they are not on the other computer.

  • Casual Listener
  • I have 2 laptops on same wifi.  One has all my music on it and the other does not.  How do I get the local files to be available on my other computer?   I notice they are on my iph...
  • Joe
  • Community Legend
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Offline Songs stop syncing

My offline songs simply stop syncing. Everything will be going fine, then suddenly it can't get past a specific song to continue. Please help!

  • Newbie
  • My offline songs simply stop syncing.  Everything will be going fine, then suddenly it can't get past a specific song to continue.  Please help!
  • Adam
  • Roadie
  • 658 Views
  • 1 replies
  • 0 likes
  • 658 Views
  • 1 replies
  • 0 likes

Where are 'available offline' files stored on iOS?

I am about to restore my iPhone and put the new iOS 7 beta on it when it becomes available later today... I have several playlists that are available offline and cached to my iPhone and I would like to back them up to my Mac rather than have to conne...

  • Newbie
  • I am about to restore my iPhone and put the new iOS 7 beta on it when it becomes available later today... I have several playlists that are available offline and cached to my iPhone and I would like ...
  • 1173 Views
  • 0 replies
  • 3 likes
  • 1173 Views
  • 0 replies
  • 3 likes

iPhone speakers are constantly on

I have a problem that i can hear the speaker constantly. This is propably the reason why my battery life is poor. I think this has to do with spotify. Are other users experiencing this problem also? I tried closing all apps but that does not help. It...

  • Regular
  • I have a problem that i can hear the speaker constantly. This is propably the reason why my battery life is poor. I think this has to do with spotify. Are other users experiencing this problem also? ...
  • wvdburgt
  • Regular
  • 497 Views
  • 4 replies
  • 0 likes
  • 497 Views
  • 4 replies
  • 0 likes

Spotify is defaulting to use my local file instead of the spotify version. How do I turn this off

This is really annoying because if I dont have the entire playlist synced then I have missing songs when I am not home in my playlist even if they are in the spotify catalogue.

  • Casual Listener
  • This is really annoying because if I dont have the entire playlist synced then I have missing songs when I am not home in my playlist even if they are in the spotify catalogue.
  • Marco
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

[IOS]Offline playlists not downloading to Nano 7th gen

Hi , I've been trying over a week to download my music to my ipod nano 7th generation and it wont let me download my music.. I have windows 7 on my computer. I'm wondering if the AVG Internet Security I have on my computer is stopping it from downloa...

  • Newbie
  • Hi , I've been trying over a week to download my music to my ipod nano 7th generation and it wont let me download my music.. I have windows 7 on my computer.  I'm wondering if  the AVG Inte...
  • Joe
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

7th gen iPod isn't recognized

My new iPod (7th) isn't reconginised (either windows and OS). Is this issue known and when will it be resolved?

  • Newbie
  • My new iPod (7th) isn't reconginised (either windows and OS). Is this issue known and when will it be resolved?
  • smelico
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Iphone Synch

Is there a possibility to synch the iphone without wireless lan maybe with the cable like an ipod ?

  • Casual Listener
  • Is there a possibility to synch the iphone without wireless lan maybe with the cable like an ipod ?
  • Joe
  • Community Legend
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

iPhone playlists not updating properly

I made some changes to my Spotify playlists on my computer recently. I expected that my iPhone playlists would update accordingly, but that's not the case. Now, every time I close and re-open the Spotify app on my iPhone, it lists my playlists as the...

  • Casual Listener
  • I made some changes to my Spotify playlists on my computer recently. I expected that my iPhone playlists would update accordingly, but that's not the case.   Now, every time I close and re-o...
  • Joe
  • Community Legend
  • 3727 Views
  • 3 replies
  • 1 likes
  • 3727 Views
  • 3 replies
  • 1 likes

downloading music

I already have a premium subscription and i want to hear my songs offline. I have selected several playlists and pushed download, but they all start "downloading" until 4%. I have been waiting for a couple of days, but i have only downloaded like 4 s...

  • Regular
  • I already have a premium subscription and i want to hear my songs offline. I have selected several playlists and pushed download, but they all start "downloading" until 4%. I have been waiting for a ...
  • Taylor
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes