Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 29832 Views
  • 13 replies
  • 35 likes
  • 29832 Views
  • 13 replies
  • 35 likes

IPhone 5 - Connected to same WiFi as latop - Cannot Synch Local Files from Laptop--> Mobile

Hey all, iPhone 5 no longer recognized as a device on my laptop. Yes both are on same wifi, both are online, restarted laptop and phone, logged in and out. Extremely frustrating as now my local files on my laptop cannot be synched to mobile. All i wa...

  • Casual Listener
  • Hey all,   iPhone 5 no longer recognized as a device on my laptop.  Yes both are on same wifi, both are online, restarted laptop and phone, logged in and out.   Extremely frust...
  • Peter__
  • Community Legend
  • 648 Views
  • 4 replies
  • 0 likes
  • 648 Views
  • 4 replies
  • 0 likes

iPhone app keeps crashing

I'm going to have to cancel my paid account if this keeps happening. Too bad. I love Spotify--when it works. Maybe I'll try the new Google service. Oh, well.

  • Casual Listener
  • I'm going to have to cancel my paid account if this keeps happening. Too bad. I love Spotify--when it works. Maybe I'll try the new Google service. Oh, well.
  • Joe
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Only 20% of my Playlist will Sync with iPhone 4

Description I have a single playlist with over 1,400 songs on Spotify. I'm a Spotify premium subscriber in good standing. When I try to sync this playlist with my iPhone 4, only 253 songs will sync. Why does the rest of the playlist not sync. I've re...

  • Newbie
  • Description I have a single playlist with over 1,400 songs on Spotify.  I'm a Spotify premium subscriber in good standing.  When I try to sync this playlist with my iPhone 4, only 253 son...
  • Peter__
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! My premium subscription isn't recognized on iPhone.

Hello all,I'm having trouble getting my premium membership up and running on my iPhone. User name is benfolts. Any thoughts?

  • Casual Listener
  • Hello all, I'm having trouble getting my premium membership up and running on my iPhone. User name is benfolts. Any thoughts?
  • SuraJane
  • Casual Listener
  • 1656 Views
  • 10 replies
  • 0 likes
  • 1656 Views
  • 10 replies
  • 0 likes

iOS app Whats New section and related artists

I switched back to Spotify and I noticed that in the what's new section, I do not see the featured playlists. Also when I view an artist, where is the releated artists tab at? Thanks.

  • Casual Listener
  • I switched back to Spotify and I noticed that in the what's new section, I do not see the featured playlists.  Also when I view an artist, where is the releated artists tab at?   Thanks.
  • Joe
  • Community Legend
  • 499 Views
  • 4 replies
  • 0 likes
  • 499 Views
  • 4 replies
  • 0 likes

Cannot connect Facebook account in Spotify iPhone app

A few months ago, I switched from an Android phone to an iPhone. I was able to connect my Facebook account to my Spotify account through the Android app, but I have not been able to with the iOS app. I go through the required steps to connect my Face...

  • Casual Listener
  • A few months ago, I switched from an Android phone to an iPhone. I was able to connect my Facebook account to my Spotify account through the Android app, but I have not been able to with the iOS app...
  • Joe
  • Community Legend
  • 1299 Views
  • 2 replies
  • 0 likes
  • 1299 Views
  • 2 replies
  • 0 likes

Where do songs go when unstarred?

I have been saving albums straight to starred which is silly, I know, but I'm not doing it anymore, but now I'm un starring those songs, where do they go?

  • Casual Listener
  • I have been saving albums straight to starred which is silly, I know, but I'm not doing it anymore, but now I'm un starring those songs, where do they go?
  • Joe
  • Community Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

What's New choice has disappeared.

Hello! I have had Spotify on my iphone 4 about a year and have always had the option of listening to "what's new" but suddenlythat has disappeared and has got exchanged by discover, It sucks, how can I get what's new back???

  • Casual Listener
  • Hello!   I have had Spotify on my iphone 4 about a year and have always had the option of listening to "what's new" but suddenly that has disappeared and has got exchanged by discover, It suc...
  • Peter__
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

No internet connection available

I want to be able to use spotify with out a wifi connection on a cruise. Is that possible?

  • Casual Listener
  • I want to be able to use spotify with out a wifi connection on a cruise.  Is that possible?
  • Peter__
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Sync not working with premium account

Hi, my playlists have stopped syncing to my iPhone 5 in the last few days. I have a premium account, paid only a week and a half ago. It just is stuck on syncing track 1 of 30. Tried logging out, turning off phone...no luck. Username Bearzfeet

  • Newbie
  • Hi, my playlists have stopped syncing to my iPhone 5 in the last few days. I have a premium account, paid only a week and a half ago. It just is stuck on syncing track 1 of 30. Tried logging out, tur...
  • Peter__
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Starred Playlist not syncing

DescriptionI'm having issues syncing my starred playlists with my iPhone 5. A more detailed description, using numbered stepsI've deleted the app and reinstalled but nothing has solved the issue.Turned off my phone and back on but nothing.My starred ...

  • Regular
  • Description I'm having issues syncing my starred playlists with my iPhone 5.   A more detailed description, using numbered steps I've deleted the app and reinstalled but nothing has solved...
  • iferg64
  • Casual Listener
  • 2800 Views
  • 5 replies
  • 0 likes
  • 2800 Views
  • 5 replies
  • 0 likes

Why is the radio function only playing a couple songs and stopping?

I've been using Pandora for a lot of years now, I pay for Pandora One, but I wanted to check out Spotify because I always hear good things about it. I got a premium account and attempted to use the radio function. While I'm bartending, I need to use ...

  • Casual Listener
  • I've been using Pandora for a lot of years now, I pay for Pandora One, but I wanted to check out Spotify because I always hear good things about it.  I got a premium account and attempted to use...
  • Peter__
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Can't sync songs in playlist

I added a bunch of songs to my 'starred' playlist and they will not sync (grey arrow) next to each title. I'm on wifi now and nothing is happening? Any thoughts?

  • Newbie
  • I added a bunch of songs to my 'starred' playlist and they will not sync (grey arrow) next to each title. I'm on wifi now and nothing is happening? Any thoughts?
  • artducko
  • Newbie
  • 578 Views
  • 2 replies
  • 0 likes
  • 578 Views
  • 2 replies
  • 0 likes

Premium account not working

My premium account is not working. It's keeps saying I need a premium account but I have. How can this be sorted????

  • Casual Listener
  • My premium account is not working. It's keeps saying I need a premium account but I have. How can this be sorted????
  • Sam
  • Spotify
  • 384 Views
  • 7 replies
  • 0 likes
  • 384 Views
  • 7 replies
  • 0 likes

Same problem

Mine is doing the same- keeps saying I have to upgrade but I already did. What do I do?

  • Newbie
  • Mine is doing the same- keeps saying I have to upgrade but I already did. What do I do?
  • Peter__
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Songs in Offline playlists won't play

I have an iPhone 5, everything is fully updated and I have this problem with my Offline playlists. They all say they're downloaded fine but when I go to listen to some of the songs it will open up but the playback bar on the bottom doesn't have a tim...

  • Newbie
  • I have an iPhone 5, everything is fully updated and I have this problem with my Offline playlists. They all say they're downloaded fine but when I go to listen to some of the songs it will open up bu...
  • 312 Views
  • 0 replies
  • 1 likes
  • 312 Views
  • 0 replies
  • 1 likes

Local files get Spotify IOS app to crash when trying to play

Description Spotify IOS app crashes when trying to play some specific synced local files Detailed description: 1. I have some local tracks mannaged in Spotify om my MAC 2. Then I sync them for offline listening om my iPhone 5 and ipad 3 3. When play ...

  • Newbie
  •   Description Spotify IOS app crashes when trying to play some specific synced local files   Detailed description: 1. I have some local tracks mannaged in Spotify o...
  • 583 Views
  • 0 replies
  • 0 likes
  • Apple iPhone app
    iOS
    local files
    local music
  • 583 Views
  • 0 replies
  • 0 likes

Mods: please reset my devices

i've used Offline Sync on too many devices, apparently. it works on my iPad, iPhone4, and laptop, but it has stopped working on the one i need most... my iphone5. thanks!

  • Visitor
  • i've used Offline Sync on too many devices, apparently. it works on my iPad, iPhone4, and laptop, but it has stopped working on the one i need most... my iphone5.   thanks!
  • Taylor
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes