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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

229965 Views

53 replies

13 likes

  • 229965 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

153741 Views

507 replies

108 likes

  • 153741 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107194 Views

19 replies

38 likes

  • 107194 Views
  • 19 replies
  • 38 likes

An annoying problem on IPAD MINI, and a feature request

Hello, So far I have enjoyed the IPAD version of the app. However I noticed a bug that seriously affects the user experience. Indeed it seems that after I browsed into several side widgets, the pictures would not appear anymore, and I can't actually ...

Newbie

Hello, So far I have enjoyed the IPAD version of the app. However I noticed a bug that seriously affects  the user experience. Indeed it seems that after I browsed into several side wid...

Corrina

Newbie

1023 Views

3 replies

0 likes

  • 1023 Views
  • 3 replies
  • 0 likes

Feature Request: Fast way (1-2 touches) to delete the currently playing song from my playlist!

I know you can easily delete songs from the playlist view, using the three dots. That's not what I want. When I am driving in my car or walking around, listening to some tunes, I usually "star" nice and fresh songs I don't want to forget. I do this o...

Newbie

I know you can easily delete songs from the playlist view, using the three dots. That's not what I want. When I am driving in my car or walking around, listening to some tunes, I usually "star" nice ...

Skepilot

Gig Goer

942 Views

2 replies

6 likes

  • 942 Views
  • 2 replies
  • 6 likes

spotify didn't back up my ipod files

So I'm just complaining here, but Spotify said it would back up my iPod files to my computer, except it didn't. It created the new folder I wanted, but no files inside it. There was music on there I won't get back, won't find anywhere, neat bootlegs ...

Visitor

So I'm just complaining here, but Spotify said it would back up my iPod files to my computer, except it didn't.  It created the new folder I wanted, but no files inside it.  There was music...

Liam

Community Legend

521 Views

1 replies

1 likes

  • 521 Views
  • 1 replies
  • 1 likes

Originals VW Navigation RNS 510 (MFD3 version C). With mdi in a Jetta.

Sorry for my bad English Uses an iPod touch 16 GB 4.gen (latest update) connected to the MDI input.Do not have the possibility to use streamingWhen I start Spotify and choose a song I get sound artist, song name and album name in the display.So Far s...

Newbie

Sorry for my bad English Uses an iPod touch 16 GB 4.gen (latest update) connected to the MDI input. Do not have the possibility to use streaming When I start Spotify and choose a song I get sound...

1626 Views

0 replies

1 likes

Spotify
VW Navigation RNS 510
  • 1626 Views
  • 0 replies
  • 1 likes

Cannot activate Spotify premium on iPhone

Hi, I just registered for a 30 day premium trial but i cannot access premium content on my iPhone. I've tried multiple logins through facebook, and the other username, but I cannot manage to get it to work.

Newbie

Hi, I just registered for a 30 day premium trial but i cannot access premium content on my iPhone. I've tried multiple logins through facebook, and the other username, but I cannot manage to get it...

MichaelJerzak

Composer

700 Views

1 replies

0 likes

  • 700 Views
  • 1 replies
  • 0 likes

Solved!! Playlist / Shuffle Problem

All of my playlists (online and offline) are all stuck to Shuffle. I would like them to play in order and only to Shuffle when I press the "Shuffle" button (like it's supposed to work). Does anyone know how I can fix this? Thanks a ton! LE

Casual Listener

All of my playlists (online and offline) are all stuck to Shuffle.  I would like them to play in order and only to Shuffle when I press the "Shuffle" button (like it's supposed to work).  D...

Entamut

Casual Listener

4256 Views

5 replies

0 likes

  • 4256 Views
  • 5 replies
  • 0 likes

Premium upgrade

ive upgraded to premium and it wont let me listen to premium things on my iphone its the most frustrating thing ever... ive uninstalled and reinstalled turned off my phone multiple times AGHHHHHHHHHHHHH i just want to cancel it all and go to rhapsody...

Newbie

ive upgraded to premium and it wont let me listen to premium things on my iphone its the most frustrating thing ever... ive uninstalled and reinstalled turned off my phone multiple times  AGHHHH...

Joe

Community Legend

320 Views

2 replies

0 likes

  • 320 Views
  • 2 replies
  • 0 likes

Just paid for premium but wont work on iphone 5

I just signed up for premium because of all the great reviews I got from my friends, however when I try to listen to my friends playlists my phone is saying that option is only available to premium users (which I am). There is no one to call or email...

Casual Listener

I just signed up for premium because of all the great reviews I got from my friends, however when I try to listen to my friends playlists my phone is saying that option is only available to premium u...

Taylor

Community Legend

391 Views

1 replies

2 likes

  • 391 Views
  • 1 replies
  • 2 likes

Spotify won'y sync my starred songs to Ipod Touch 5th gen

I have spotify premium but when i try to sync my entire library, it only syncs playlists im subscribed to and the "Local" playlist. The starred playlist and any other new playlist i crete and try to sync just appears with no songs on the Ipod. When i...

Casual Listener

I have spotify premium but when i try to sync my entire library, it only syncs playlists im subscribed to and the "Local" playlist. The starred playlist and any other new playlist i crete and try to ...

baruch_malulu

Casual Listener

1423 Views

5 replies

0 likes

  • 1423 Views
  • 5 replies
  • 0 likes

Spotify/ Premium does not work in my I Phone 4

Hi! I have Spotify Premium. Today I locked out ( from I Phone )and after trying to log in, it did not worked anymore..? Why? Password is correct. In my computer, everything works, but phone..? Sincerly Riikka

Newbie

Hi! I have Spotify Premium. Today I locked out  ( from I Phone )and after trying to log in, it did not worked anymore..? Why? Password is correct. In my computer, everything works, but phone...

Peter__

Community Legend

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Won't work for iPhone

I just reactivated my spotify account. I now have the premium but when I try to use it on my iPhone it tells me that I do not have it! Getting very irritated with it because it was taken out of my checking and I have the receipt for it. Please help!!

Newbie

I just reactivated my spotify account. I now have the premium but when I try to use it on my iPhone it tells me that I do not have it! Getting very irritated with it because it was taken out of my ch...

Peter__

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Why won't all songs download in 'Available Offline' playlists on iPhone?

I've got a Spotify Premium Account, I've got plenty of storage space available on my iphone, yet there's hundreds of songs in my 'Available offline' playlists that won't download. I've been trying to download them for weeks now by starting then resta...

Casual Listener

I've got a Spotify Premium Account, I've got plenty of storage space available on my iphone, yet there's hundreds of songs in my 'Available offline' playlists that won't download. I've been trying to...

1834 Views

0 replies

5 likes

  • 1834 Views
  • 0 replies
  • 5 likes

spotify is hanging

Hi there, I'm using Spotify premium for a week and it is not working on my phone. Every song stops after a few seconds and goes ahead for another few seconds..It's really annoying Maybe some of you guys have the same problem?

Visitor

Hi there, I'm using Spotify premium for a week and it is not working on my phone. Every song stops after a few seconds and goes ahead for another few seconds..It's really annoying Maybe some of you g...

k_goossens

Newbie

540 Views

2 replies

0 likes

  • 540 Views
  • 2 replies
  • 0 likes

Solved!! Spotify app doesn't work

I switched to prenium and it work on my laptop but it doesn't work in my spotify it doesn't recognize it prenium.

Casual Listener

I switched to prenium and it work on my laptop but it doesn't work in my spotify it doesn't recognize it prenium.

Anaisa

Casual Listener

642 Views

3 replies

0 likes

  • 642 Views
  • 3 replies
  • 0 likes

Random thoughts

I don't know... I'm thinking about canceling my premium subscription. Spotify just isn't what it was when it first started out... They've gotten rid of songs that I love and can no longer listen to. Even as a premium member there were songs I couldn'...

Casual Listener

I don't know... I'm thinking about canceling my premium subscription. Spotify just isn't what it was when it first started out... They've gotten rid of songs that I love and can no longer listen...

192 Views

0 replies

0 likes

  • 192 Views
  • 0 replies
  • 0 likes

iPhone 5 not reading as device

I have purchased music on my iTunes that I would like to listen to offline. I am trying to sync it to my iPhone 5 but Spotify is not reading device and it reads fine with iTunes. (Spotify tells me to connect my phone) What is the issue here? I tried ...

Newbie

I have purchased music on my iTunes that I would like to listen to offline.   I am trying to sync it to my iPhone 5 but Spotify is not reading device and it reads fine with iTunes. (Spotify ...

Peter__

Community Legend

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Premium hasn't activated yet.

I've seen this a million times on here. Please sort it out for me, thank you. Tried restarting my phone and logging out and all of that stuff.

Visitor

I've seen this a million times on here. Please sort it out for me, thank you. Tried restarting my phone and logging out and all of that stuff.

Peter__

Community Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Premium not activating on iPhone

Hi,I recently upgraded to premium and its not registering on my iPhone. Keeps telling me only premium users can blah blah blah. How long does it take to activate? My username is: dhanna1Any help would be appreciated

Regular

Hi, I recently upgraded to premium and its not registering on my iPhone. Keeps telling me only premium users can blah blah blah. How long does it take to activate? My username is: dhanna1 Any h...

Dhanna1

Regular

294 Views

2 replies

0 likes

  • 294 Views
  • 2 replies
  • 0 likes