Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68247 Views
  • 16 replies
  • 37 likes
  • 68247 Views
  • 16 replies
  • 37 likes

Spotify search only play top 4 songs (iphone 4)

Got this annoying bug. Whenever i'm searching in spotify on my iphone 4 (no, not ever jailbraked or messed with) I can only play the top 4 tracks even if theres a long list there. if i try to start another than the top 4 tracks it just randomly selec...

  • Newbie
  • Got this annoying bug.   Whenever i'm searching in spotify on my iphone 4 (no, not ever jailbraked or messed with) I can only play the top 4 tracks even if theres a long list there. if i try...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

recent searches

hi, i think it could be useful introduce a "recent searches" button on spotify app. would be it possible? thanks

  • Music Fan
  • hi,   i think it could be useful introduce a "recent searches" button on spotify app. would be it possible? thanks
  • MichaelJerzak
  • Composer
  • 1057 Views
  • 1 replies
  • 0 likes
  • 1057 Views
  • 1 replies
  • 0 likes

Does Spotify use Verizon data if I sync my playlists on WIFI and ONLY listen in offline mode?

I am kind of confused and have not been able to find an answer to my question. I have an iPhone 5 with Verizon and don't have unlimited data per month, i have the smallest data plan. My question is, if I download all my music onto playlists and then ...

  • Casual Listener
  • I am kind of confused and have not been able to find an answer to my question. I have an iPhone 5 with Verizon and don't have unlimited data per month, i have the smallest data plan. My question is, ...
  • MichaelJerzak
  • Composer
  • 9704 Views
  • 3 replies
  • 0 likes
  • 9704 Views
  • 3 replies
  • 0 likes

iPhone 5 won't show on devices list

My iPhone and computer are connected to the same WiFi, i tried restarting them both and it didn't work, made sure that spotify is allowed through my firewall, and it still does not work. I have been able to sync local files before but now it's not wo...

  • Regular
  • My iPhone and computer are connected to the same WiFi, i tried restarting them both and it didn't work, made sure that spotify is allowed through my firewall, and it still does not work. I have been ...
  • Peter__
  • Community Legend
  • 547 Views
  • 2 replies
  • 0 likes
  • 547 Views
  • 2 replies
  • 0 likes

I am new

Hello, I'm GG and I am new here. My problem is the following: I created a playlist, as well as My Music in my PC, now I want to play it on my iPad, however when I try to play it another album appears and I cannot play my music. What I'm I doing wrong...

  • Newbie
  • Hello, I'm GG and I am new here.  My problem is the following:  I created a playlist, as well as My Music  in my PC, now I want to play it on my iPad, however when I try to play it ano...
  • Liam
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Can't play any of my synced tracks anymore

After the recent update for the iPhone 5, I couldn't play any of my synced tracks anymore. I can see my device pop up under "Devices", but it won't play any of them on my phone. I tried deleting the app and redownloading, but no change. Now it just w...

  • Newbie
  • After the recent update for the iPhone 5, I couldn't play any of my synced tracks anymore. I can see my device pop up under "Devices", but it won't play any of them on my phone. I tried deleting the ...
  • Ryuken
  • Casual Listener
  • 512 Views
  • 1 replies
  • 1 likes
  • 512 Views
  • 1 replies
  • 1 likes

Ipad equalizer or ability to sync with itunes?

I've had spotify for a while now and I absolutely love the app...except when the hell are you programers going to dedicate time to ipad users? I dont want an iphone and I use my ipad everyday! When is there going to be an equalizer of some sort FINAL...

  • Casual Listener
  • I've had spotify for a while now and I absolutely love the app...except when the hell are you programers going to dedicate time to ipad users? I dont want an iphone and I use my ipad everyday! When i...
  • Liam
  • Community Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

App for iPad/iPhone with 123 Top List!

Hello, As the titel says - An app were 123 toplist is displayed - Is it out there? If bought 2-3 apps at this point, none of them had it.

  • Casual Listener
  • Hello,   As the titel says - An app were 123 toplist is displayed - Is it out there? If bought 2-3 apps at this point, none of them had it.
  • Richard
  • Community Legend
  • 596 Views
  • 3 replies
  • 0 likes
  • 596 Views
  • 3 replies
  • 0 likes

Sharing songs on Spotify with friends

Hi, With the newest update to Spotify I can't seem to share songs with certain friends, they don't appear on my Spotify friends list eventhough they are still on Spotify? Thanks Nalini

  • Newbie
  • Hi,   With the newest update to Spotify I can't seem to share songs with certain friends, they don't appear on my Spotify friends list eventhough they are still on Spotify?   Thanks...
  • Adam
  • Roadie
  • 518 Views
  • 2 replies
  • 0 likes
  • 518 Views
  • 2 replies
  • 0 likes

Local files won't sync on Iphone 5

This is unbelievebly frustrating. I am connected to the same WiFi for my iPhone and computer, my firewall alows spotify, and the files are mp3. They show in the playlist on my iphone but they stay faded gray and I can't play them. I've synced local f...

  • Regular
  • This is unbelievebly frustrating. I am connected to the same WiFi for my iPhone and computer, my firewall alows spotify, and the files are mp3. They show in the playlist on my iphone but they stay fa...
  • Adam
  • Roadie
  • 474 Views
  • 2 replies
  • 1 likes
  • 474 Views
  • 2 replies
  • 1 likes

Playlist will not download on iphone and ipad

my playlists will not download, and it has been like this for over 3 months now. its like this on my iphone 4 and ipod. it doesn`t start syncing, sometimes i turn the syncing off and on again, and it starts, but it doesn`t work then eighter, instead ...

  • Newbie
  • my playlists will not download, and it has been like this for over 3 months now. its like this on my iphone 4 and ipod. it doesn`t start syncing, sometimes i turn the syncing off and on again, and it...
  • Adam
  • Roadie
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Mixing Playlists on Mobile

I love having my playlists synced. The only thing is I either listen to a mixed playlist of songs or one particular artist playlist. I wish there was a way to shuffle all my saved music and a way to mix saved lists together. So if I went into a list,...

  • Casual Listener
  • I love having my playlists synced. The only thing is I either listen to a mixed playlist of songs or one particular artist playlist. I wish there was a way to shuffle all my saved music and a way to ...
  • Joe
  • Community Legend
  • 586 Views
  • 1 replies
  • 0 likes
  • iOS mixing playlists shuffle all music
  • 586 Views
  • 1 replies
  • 0 likes

On Spotify Free 30 day premium trial - no access on phone

Hi, I signed up for the free 30 day trial on. However, when I try to play my playlists on my phone, it still says I need to get spotify premium. I have tried logging, logging out, and ensured that I am indeed usign teh same account. Thanks, Mike

  • Newbie
  • Hi, I signed up for the free 30 day trial on. However, when I try to play my playlists on my phone, it still says I need to get spotify premium. I have tried logging, logging out, and ensured that I ...
  • Jiggabooz
  • Newbie
  • 655 Views
  • 3 replies
  • 0 likes
  • 655 Views
  • 3 replies
  • 0 likes

songs won't sync to iphone 4s, tried eveything, please help

I have an iphone 4s with all the updates, a premium spotify account with the most recent mobile ap. Whenever I try to sync songs to my phone the spinning icon next to the first song starts to spin but nothing ever actually syncs. This lasts for a ver...

  • Casual Listener
  • I have an iphone 4s with all the updates, a premium spotify account with the most recent mobile ap.  Whenever I try to sync songs to my phone the spinning icon next to the first song starts to s...
  • sofiicakes
  • Newbie
  • 2160 Views
  • 8 replies
  • 1 likes
  • 2160 Views
  • 8 replies
  • 1 likes

Suddenly can't sync playlists on iPhone 5, iOS 6.1.4

I was downloading several playlists at once—perhaps that's the problem. In any case, I've followed Spotify's suggestions: plug in the charger, turn off auto-lock... I don't think I'm anywhere near the 3,000-plus song limit. I've stopped trying to dow...

  • Casual Listener
  • I was downloading several playlists at once—perhaps that's the problem. In any case, I've followed Spotify's suggestions: plug in the charger, turn off auto-lock...  I don't think I'm anywhere n...
  • Cairo-Blue
  • Casual Listener
  • 1253 Views
  • 2 replies
  • 0 likes
  • 1253 Views
  • 2 replies
  • 0 likes

Unable to open updated Spotify app on the iPhone

Hello, I was wondering if someone could help me out. I'm running Spotify on my iPhone 4S and after the latest update (7/2/13), I haven't been able to open the application. Every time I try to open the app, the screen flashes and takes me back to the ...

  • Casual Listener
  • Hello, I was wondering if someone could help me out. I'm running Spotify on my iPhone 4S and after the latest update (7/2/13), I haven't been able to open the application. Every time I try to open th...
  • DerIngo
  • Casual Listener
  • 1043 Views
  • 3 replies
  • 1 likes
  • 1043 Views
  • 3 replies
  • 1 likes

Mobile Issue with latest update 0.7.1

Since I've updated I haven't been able to use the search function. It keeps saying the search failed. I decided to reinstall hoping this would get fixed.Next time I open the app, my playlists have 0 songs in them and nothing works. I can't sync anyth...

  • Regular
  • Since I've updated I haven't been able to use the search function. It keeps saying the search failed. I decided to reinstall hoping this would get fixed. Next time I open the app, my playlists hav...
  • JeremyDallas
  • Casual Listener
  • 1227 Views
  • 18 replies
  • 1 likes
  • 1227 Views
  • 18 replies
  • 1 likes

Premium account not showing new Now Playing view on iPhone

I was a confused at today's update notes, since I have had the Discover feature on my iphone for quite some time already and after doing some reasearch realized that I am likely part of a smaller group of Premium users that have been part of a 'beta'...

  • Regular
  • I was a confused at today's update notes, since I have had the Discover feature on my iphone for quite some time already and after doing some reasearch realized that I am likely part of a smaller gro...
  • Taylor
  • Community Legend
  • 1633 Views
  • 5 replies
  • 0 likes
  • 1633 Views
  • 5 replies
  • 0 likes

Solved!! iOS v0.7.1

According to the 'What's New' section on iTunes, this version features a "shiny, new Now Playing view, featuring the 'Up Next' queue on iPhone." Well, I can't find it. Am I missing something here?

  • Regular
  • According to the 'What's New' section on iTunes, this version features a "shiny, new Now Playing view, featuring the 'Up Next' queue on iPhone." Well, I can't find it. Am I missing something here?
  • beardez
  • Casual Listener
  • 1149 Views
  • 8 replies
  • 0 likes
  • 1149 Views
  • 8 replies
  • 0 likes

Spotify crashing when trying to open on iPad after latest update

Description After latest update on iPad, Spotify app crashes when I try to open it. A more detailed description, using numbered steps 1. First I tried to open Spotify. 2. Then Spotify crashed and shutdown. 3. I also cleared history, cookies, deleted ...

  • Music Fan
  • Description After latest update on iPad, Spotify app crashes when I try to open it.   A more detailed description, using numbered steps 1. First I tried to open Spotify. 2. Then Spotif...
  • Skippy1813
  • Casual Listener
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes