Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
139280 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I just recently upgraded my iPhone and thought this would be the perfect time to try out spotify. I downloaded spotify and started adding playlists and syncing them for offline mode. I noticed that syncing for offline mode was taking forever-- 1 albu...
I just recently upgraded my iPhone and thought this would be the perfect time to try out spotify. I downloaded spotify and started adding playlists and syncing them for offline mode. I noticed that s...
Community Legend
475 Views
1 replies
0 likes
Description The app crasches after 3 seconds every time A more detailed description, using numbered steps 1. Opened the app What I expected to happen For the app to open What actually happened Crashes My iPad/iPhone model iPad 3 Device’s Operating Sy...
Description The app crasches after 3 seconds every time A more detailed description, using numbered steps 1. Opened the app What I expected to happen For the app to open &n...
Community Legend
633 Views
1 replies
0 likes
Not applicable
1108 Views
4 replies
0 likes
Hi, i have updated my ios Spotify-App to 0.7.1 and now when i start the app i habe just a empty white screen and a black head-bar.I Pay 10 Euro for the premium membership but it doesnt work!!! Delete and new install doesnt work also!I use ios 6.1
Hi, i have updated my ios Spotify-App to 0.7.1 and now when i start the app i habe just a empty white screen and a black head-bar. I Pay 10 Euro for the premium membership but it doesnt work!!! ...
Casual Listener
886 Views
2 replies
0 likes
Hello,one question. Is there no option to turn off the sound, when you push the ">" or "<" Button on the locked screen?
Hello, one question. Is there no option to turn off the sound, when you push the ">" or "<" Button on the locked screen?
Composer
546 Views
3 replies
0 likes
Hi I've been using spotify for my Iphone 4 for quite a while now, but after a recent update the music will only occationally play for 30 sec and then stops. Most of the time there's no music at all. I've been trying to reinstall dozens of times - and...
Hi I've been using spotify for my Iphone 4 for quite a while now, but after a recent update the music will only occationally play for 30 sec and then stops. Most of the time there's no music at all. ...
Spotify
410 Views
1 replies
0 likes
I was looking for artist and I can't find them like new Rihanna songs, all I find is like karaoke versions or nothing, I can't find Corrine bailey Rae, lil Boosie is on here but what I want to listen is greyed out and I pay 9.99 for this and I can't ...
I was looking for artist and I can't find them like new Rihanna songs, all I find is like karaoke versions or nothing, I can't find Corrine bailey Rae, lil Boosie is on here but what I want to liste...
976 Views
0 replies
1 likes
I just subscribed to premium after doing a 2 day trial. Everything worked on the phone. Now that I have subscribed it says I can only get radio and need premium to stream. I already have it and have a confirmed payment. I ordered it from the androoid...
I just subscribed to premium after doing a 2 day trial. Everything worked on the phone. Now that I have subscribed it says I can only get radio and need premium to stream. I already have it and have ...
Not applicable
725 Views
4 replies
0 likes
Hi guys,The latest iOS update for the Spotify app keeps crashing any time I search for music. Running and iPhone 5. A fix would be great.Thanks.
Hi guys, The latest iOS update for the Spotify app keeps crashing any time I search for music. Running and iPhone 5. A fix would be great. Thanks.
328 Views
0 replies
0 likes
Hi, when I try to play some of my synced local files, it's making my iPhone 4S (with the newest version of the Spotify app) act up. By act up, I mean either operate really, really slowly or straight up stop the iphone from working. At worst, I've got...
Hi, when I try to play some of my synced local files, it's making my iPhone 4S (with the newest version of the Spotify app) act up. By act up, I mean either operate really, really slowly or straight ...
Community Legend
988 Views
3 replies
0 likes
I just upgraded to Premium and it won't work on my iPad. When I try to stream on demand it says "you must be premium to stream on demand." I have thrown out my Facebook App and reloaded app over and over -- even logged out/in/out/in using user name (...
I just upgraded to Premium and it won't work on my iPad. When I try to stream on demand it says "you must be premium to stream on demand." I have thrown out my Facebook App and reloaded app over and ...
Composer
6735 Views
24 replies
0 likes
Hi, is there a workaround to use spotify (or music downloaded from spotify with other device) on a "classic" IPOD, because spotify app doesn't install on IPOD running on IOS 3.1.3 (and upgrade is not possible)? Thanks in advance! Best regards.
Hi, is there a workaround to use spotify (or music downloaded from spotify with other device) on a "classic" IPOD, because spotify app doesn't install on IPOD running on IOS 3...
Composer
16920 Views
8 replies
0 likes
I have an old version of spotify on my ipod touch 1g (ios 3.1.3) but i cant log in with my facebook acc. Is it possible to log in using the ordinary "spotify details" with username and password when i have a facebook linked acc? Best regards, Gustaf ...
I have an old version of spotify on my ipod touch 1g (ios 3.1.3) but i cant log in with my facebook acc. Is it possible to log in using the ordinary "spotify details" with username and password when ...
Composer
1048 Views
3 replies
0 likes
My premium Spotify application suddenly will not start at all on my iPhone5. I have made no modifications from when it worked and now. I have cleared cache and cookies and de-installed the app, then installed a new one from appstore but it still will...
My premium Spotify application suddenly will not start at all on my iPhone5. I have made no modifications from when it worked and now. I have cleared cache and cookies and de-installed the app, then ...
Casual Listener
1087 Views
3 replies
0 likes
I've always had issues with my i30 and spotify while connected via the supplied iPod connection cable. It should be mentioned iTunes works perfectly. I have the following issues: Track back and forward buttons dont seem to be captured by Spotify - in...
I've always had issues with my i30 and spotify while connected via the supplied iPod connection cable. It should be mentioned iTunes works perfectly. I have the following issues: Track...
1802 Views
0 replies
2 likes
Is there any way to alphabetize or sort playlists/starred tracks on your iphone? It is very messy trying to find a song within my repertoire of music.
Is there any way to alphabetize or sort playlists/starred tracks on your iphone? It is very messy trying to find a song within my repertoire of music.
Casual Listener
655 Views
2 replies
0 likes
I have an IOS 4...downloaded songs onto Spodify Sunday July 6....played fine for several days.....now stops playing after about 10 seconds....I have tried switching anything and everything to get this corrected but nothing has worked....I noticed it ...
I have an IOS 4...downloaded songs onto Spodify Sunday July 6....played fine for several days.....now stops playing after about 10 seconds....I have tried switching anything and everything to get thi...
Community Legend
2149 Views
3 replies
0 likes
when urged to update spotify i discovered my store is suddenly UK but my iphone and my mac desktop are all addressed in US nothing i do changes the country on the app and now i do not even have the app on my phone nor can i add it from app store sinc...
when urged to update spotify i discovered my store is suddenly UK but my iphone and my mac desktop are all addressed in US nothing i do changes the country on the app and now i do not even have the a...
Newbie
706 Views
2 replies
0 likes
Mi premium suscription of 48 hours has ended on my iPhone 5, but now I can´t do anything even to listen to the readio, I´ve seen on many iPhones of my friends that they can do this action even when they premium... I have iOS 6.1.2 on my iPhone and I ...
Mi premium suscription of 48 hours has ended on my iPhone 5, but now I can´t do anything even to listen to the readio, I´ve seen on many iPhones of my friends that they can do this action even when t...
Casual Listener
1396 Views
4 replies
0 likes
I've got a problem with Spotify linking certain local tracks to similar tracks in the Spotify database. Even though I've unlinked them in the computer-Spotify. In my case, I have the album Edge of sanity - The spectral sorrows as mp3-files on my comp...
I've got a problem with Spotify linking certain local tracks to similar tracks in the Spotify database. Even though I've unlinked them in the computer-Spotify. In my case, I have the album...
Newbie
630 Views
2 replies
0 likes
