Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
iPhone 11 Pro Max
My Question or Issue
There is a problem with listening songs using iOS version of Spotify in my car by bluetooth, song quality is very very bad, it looks like there is problem with bluetooth connection. During playing song, music randomly loss some packages, many times in one song. It is really frustrating. This problem doesn't appears in different apps like YouTube, so this is a problem with iOS version of Spotify. It also doesn't appears in Android version, I checked it. Sound quality in my JBL headphones using bluetooth is great, so it is problem with car play and I don't understand difference between using bluetooth in headphones and in car. I can record short movie to show you exactly this problem if you want. I tried to on/off bluetooth in car and phone, I deleted and install app again, but I still have this problem.
So to sum up: Sound in JBL headphones (JBL Tube 700BT) is perfect. Sound in car (Seat Leon from 2016) is really bad! There is no problem listening to music by bluetooth using different music iOS app like YouTube in this car. There is also no problem with Android version of Spotify (Samsung Galaxy Note 9). So it's something wrong with iOS version of Spotify.