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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37166 Views
  • 15 replies
  • 36 likes
  • 37166 Views
  • 15 replies
  • 36 likes

Superuser Contribution App won't even open. When I click on it, it just stays at the Home Screen.

I have re-downloaded the app many times and turned off my phone. I am on a family plan and the other members accounts are working just fine.

  • Visitor
  • I have re-downloaded the app many times and turned off my phone. I am on a family plan and the other members accounts are working just fine.
  • Dian
  • Spotify Legend
  • 221 Views
  • 3 replies
  • 2 likes
  • 221 Views
  • 3 replies
  • 2 likes

Refusing to play any music by Leonard Cohen

My premium Spotify has suddenly stopped playing any music by Leonard Cohen, despite his whole catalogue being available on Spotify and appearing normally. Selecting one of his songs simply results in nothing happening. All other music plays as normal...

  • Visitor
  • My premium Spotify has suddenly stopped playing any music by Leonard Cohen, despite his whole catalogue being available on Spotify and appearing normally. Selecting one of his songs simply results in...
  • Songthrush
  • Roadie
  • 592 Views
  • 2 replies
  • 0 likes
  • 592 Views
  • 2 replies
  • 0 likes

Solved!! Device (Denon) takes 25 secs to play (and skips last part of song)

Plan Premium, Country Austria, Device Denon, HW & Operating System allUntil yesterday Spotify had me jump with anger for at least two weeks by skipping the last part of almost any song when I played on the big Denon -- no matter where I streamed. (iP...

  • Casual Listener
  • Plan Premium, Country Austria, Device Denon, HW & Operating System all Until yesterday Spotify had me jump with anger for at least two weeks by skipping the last pa...
  • gue22
  • Casual Listener
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple Watch - Bluetooth headphones not showing up

Hi, I’v got a new Apple Watch SE with GSM. I can pair my headphones via Bluetooth (JBL Endurance run) and I can make phone calls, hear app alerts etc. However, the headphones don’t show up as an audio output in the Spotify app on my watch (and theref...

  • Casual Listener
  • Hi,   I’v got a new Apple Watch SE with GSM. I can pair my headphones via Bluetooth (JBL Endurance run) and I can make phone calls, hear app alerts etc.  However, the headphones don’t sh...
  • drckarcher
  • Casual Listener
  • 653 Views
  • 2 replies
  • 0 likes
  • 653 Views
  • 2 replies
  • 0 likes

Solved!! why can’t i play certain songs

I had a song in my playlist called “We could be together” by “Overrated” which i added not so long ago, 2 days ago i saw it wasn’t in my playlist but it won’t even let me play the song even though it’s still in my recent search history, there’s also ...

  • Casual Listener
  • I had a song in my playlist called “We could be together” by “Overrated” which i added not so long ago, 2 days ago i saw it wasn’t in my playlist but it won’t even let me play the song even though it...
  • heisenburger3629
  • Casual Listener
  • 370 Views
  • 4 replies
  • 0 likes
  • 370 Views
  • 4 replies
  • 0 likes

Superuser Contribution When I share the link in messenger it says “Page not found”

I created a new playlist and my put some songs then I copy the playlist link then paste it in messenger but when my friend tried opening it, it wont open the link says “page not found”

  • Casual Listener
  • I created a new playlist and my put some songs then I copy the playlist link then paste it in messenger but when my friend tried opening it, it wont open the link says “page not found”
  • iea
  • Casual Listener
  • 700 Views
  • 4 replies
  • 0 likes
  • 700 Views
  • 4 replies
  • 0 likes

Superuser Contribution Sleep Timer with Spotify Connect gives weird message

When I try and set the sleep timer using Spotify Connect playing through an external device (Marshall Stanmore II) I get a message that says “Connect will be unavailable while the Sleep Timer is running.”I attached a screen shot of the message. Phone...

  • Casual Listener
  • When I try and set the sleep timer using Spotify Connect playing through  an external device (Marshall Stanmore II) I get a message that says “Connect will be unavailable while the Sleep Timer i...
  • elixir963
  • Newbie
  • 9641 Views
  • 16 replies
  • 3 likes
  • 9641 Views
  • 16 replies
  • 3 likes

Superuser Contribution Spotify AirPods and Apple Watch fitness apps

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, when I am running I carry my phone and listen to Spotify through my AirPods. I also wear ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, whe...
  • Vasil
  • Moderator
  • 610 Views
  • 1 replies
  • 1 likes
  • 610 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution My Library no longer displays songs only playlists, artists and albums

Plan - PremiumCountry - NZDevice - iPhone XRVersion 8.4.97.900 My Question or IssueWith the latest update, I no longer have the option to see songs in my library. It only displays playlists, artists and albums ( like in the screenshot attached ). Whi...

  • Casual Listener
  • Plan - Premium Country - NZ Device - iPhone XR Version 8.4.97.900   My Question or Issue With the latest update, I no longer have the option to see songs in my library. It o...
  • Alex
  • Spotify Legend
  • 6291 Views
  • 3 replies
  • 0 likes
  • 6291 Views
  • 3 replies
  • 0 likes

feedback survey

I just took the prompted feedback survey at https://community.spotify.com. When it ends, the user hits a dead end. No link back to the rest of the site. No link or navigation access of any sort. Just a page that tells the user that they just took the...

  • Visitor
  • I just took the prompted feedback survey at https://community.spotify.com. When it ends, the user hits a dead end. No link back to the rest of the site. No link or navigation access of any sort. Just...
  • 523 Views
  • 0 replies
  • 0 likes
  • 523 Views
  • 0 replies
  • 0 likes

Superuser Contribution Whenever I ask Siri to play something it plays always karaoke version

I am always using Siri on my iPhone while I drive, and I use the feature to ask for songs using Siri. But nearly 90% of the times it finds the song but it is always the karaoke version. Which is totally ridiculous because if you search for the same t...

  • Visitor
  • I am always using Siri on my iPhone while I drive, and I use the feature to ask for songs using Siri. But nearly 90% of the times it finds the song but it is always the karaoke version. Which is tota...
  • Eni
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Does a playlist downloaded to an apple watch sync with the spotify app?

For example, if I download a playlist to my apple watch but then later add another song to that playlist through the spotify app, will my watch auto download the new song? Or do I have to delete the whole playlist from my apple watch and re-download ...

  • Visitor
  • For example, if I download a playlist to my apple watch but then later add another song to that playlist through the spotify app, will my watch auto download the new song? Or do I have to delete the ...
  • AlejaR
  • Moderator
  • 753 Views
  • 1 replies
  • 0 likes
  • 753 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps cutting out

PlanFreeCountryUSADeviceiPhone 8Operating System(iOS 14.2 hello, my music cuts out every time I attempt to start music. I will listen to a song, maybe get through a song or 2, but then eventually a song will play and it will cut out at the 15-30 seco...

  • Visitor
  •   Plan Free Country USA Device iPhone 8 Operating System (iOS 14.2   hello,   my music cuts out every time I attempt to start music. I will listen to a song, maybe get thr...
  • abres
  • Visitor
  • 14930 Views
  • 8 replies
  • 5 likes
  • 14930 Views
  • 8 replies
  • 5 likes

Superuser Contribution Carplay nested playlists?

So this https://community.spotify.com/t5/Ongoing-Issues/Apple-Carplay-cannot-see-playlists-more-than-one-level-deep/idi-p/1839716 (from 2017) is still a problem in 2023. Spotify randomly plays music from ten playlists I have under a subfolder when I ...

  • Visitor
  • So this https://community.spotify.com/t5/Ongoing-Issues/Apple-Carplay-cannot-see-playlists-more-than-one-level-deep/idi-p/1839716 (from 2017) is still a problem in 2023. Spotify randomly plays music ...
  • AlejaR
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music not saving place iPhone app

When I am listening to Spotify on my iPhone app, when I close the app and reopen, the app does not go back to where I was playing the album/playlist. Usually, the app doesn’t have the song showing to press play where I left off but other times it goe...

  • Regular
  • When I am listening to Spotify on my iPhone app, when I close the app and reopen, the app does not go back to where I was playing the album/playlist. Usually, the app doesn’t have the song showing to...
  • Eni
  • Moderator
  • 600 Views
  • 10 replies
  • 0 likes
  • 600 Views
  • 10 replies
  • 0 likes

Spotify Connect max volume when a web page asks for MediaDevices access

I'm developing a feature for a web page where the users can record video and audio using the browser's MediaDevices API. When testing it on the same phone where my Spotify Connect client was running, playing musing on my Sonos speakers (two Sonos Mov...

  • Spotify Legend
  • I'm developing a feature for a web page where the users can record video and audio using the browser's MediaDevices API. When testing it on the same phone where my Spotify Connect client was running,...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can see a playlist likes on the ios app version and then suddenly I can't

I was checking a playlist (not mine, owned by someone else) and I can click on the likes to see who liked the playlist. Later, when I came back to that playlist, I can't click on the likes anymore. What changed?

  • Visitor
  • I was checking a playlist (not mine, owned by someone else) and I can click on the likes to see who liked the playlist. Later, when I came back to that playlist, I can't click on the likes anymore. W...
  • Joan
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes