Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
142613 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryAustraliaDeviceiPhone 12Operating SystemiOS 15 My Question or IssueI have a lot of playlists and the update removing the ability to search when I'm adding a song to the playlist means I have to scroll through all of them to find the...
Plan Premium Country Australia Device iPhone 12 Operating System iOS 15 My Question or Issue I have a lot of playlists and the update removing the ability to search when I'm adding a...
Regular
1629 Views
6 replies
0 likes
I recently uninstalled and reinstalled spotify in the same day. Since then, the app has changed and seems broken. I used to be able to see the new notifications tab where I could see who followed me and who likes my playlist but that is gone.In addit...
I recently uninstalled and reinstalled spotify in the same day. Since then, the app has changed and seems broken. I used to be able to see the new notifications tab where I could see who followed...
Moderator
311 Views
1 replies
0 likes
PlanFreeCountryAustralia My Question or IssueHow can I fix my problem, to toggle on the local files option and it said it’s been added to my library but local files isn’t showing in my library.
Plan Free Country Australia My Question or Issue How can I fix my problem, to toggle on the local files option and it said it’s been added to my library but local files isn’t showing in ...
Moderator
297 Views
1 replies
0 likes
I have so many playlists it is a terrible user experience to have to scroll through to select which playlist I am trying to add a song to on ios mobile
I have so many playlists it is a terrible user experience to have to scroll through to select which playlist I am trying to add a song to on ios mobile
Moderator
340 Views
1 replies
0 likes
The scrolling on songs like forward scrolling and backward scrolling on songs is not working
The scrolling on songs like forward scrolling and backward scrolling on songs is not working
Moderator
407 Views
1 replies
0 likes
PlanPremiumCountry DeviceiPhone 12Operating SystemiOS 15.2 My Question or IssueI went to Spotify this morning and one of my new playlists I made is completely gone and I didn’t deleted it at all, is there any way I can get it back without having to r...
Plan Premium Country Device iPhone 12 Operating System iOS 15.2 My Question or Issue I went to Spotify this morning and one of my new playlists I made is completely gone and I...
Moderator
2383 Views
3 replies
0 likes
i already tried logging out and deleting the apps but nothing works
i already tried logging out and deleting the apps but nothing works
Moderator
391 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone 14pro)Operating System(iOS 16.5My Question or Issuewhen i try to log in my acc errors come that say you re offline i dont know why
Plan Premium Country Device (iPhone 14pro) Operating System (iOS 16.5 My Question or Issue when i try to log in my acc errors come that say you re offline i dont know why
Moderator
298 Views
1 replies
0 likes
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, I want to add more songs in my Spotify app playlist from my iPhone but when I am...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...
Moderator
525 Views
2 replies
0 likes
Most times when I open the Spotify app, a radio pops up automatically that I've never viewed or saved. It's definitely a glitch or bug but I'm wondering if anyone has any suggestions to fix it? I've tried the standard updating the app, deleting the a...
Most times when I open the Spotify app, a radio pops up automatically that I've never viewed or saved. It's definitely a glitch or bug but I'm wondering if anyone has any suggestions to fix it? I've ...
Moderator
270 Views
1 replies
0 likes
I use Spotify on my iPhone and desktop. My Autoplay won’t work on either one. If I search a song and it ends, it just plays the same song over and over. If im on a playlist and it ends it just starts over. I’ve turned it on and off done a delete and ...
I use Spotify on my iPhone and desktop. My Autoplay won’t work on either one. If I search a song and it ends, it just plays the same song over and over. If im on a playlist and it ends it just starts...
Moderator
318 Views
1 replies
0 likes
why have you removed the search bar within the liked songs playlist on the iPhone app? it is v annoying i used this feature alot. please change this back.
why have you removed the search bar within the liked songs playlist on the iPhone app? it is v annoying i used this feature alot. please change this back.
Moderator
316 Views
1 replies
0 likes
PlanPremiumDeviceIPod Touch Gen 7Operating SystemWindows 10My Question or IssueSo two issues, one is just a minor problem, the other is the Main problem.Main problem being: Every few songs i end up skipping, there's been a random chance Spotify will ...
Plan Premium Device IPod Touch Gen 7 Operating System Windows 10 My Question or Issue So two issues, one is just a minor problem, the other is the Main problem. Main problem being: Every fe...
Moderator
1472 Views
3 replies
0 likes
i toggled off the autoplay button in the spotify app on my iphone and spotify still plays recommended songs when i play my private playlist. do i need to do something else to stop this? i dont want spotify to recommend any songs and play them while i...
i toggled off the autoplay button in the spotify app on my iphone and spotify still plays recommended songs when i play my private playlist. do i need to do something else to stop this? i dont want s...
Moderator
5342 Views
9 replies
2 likes
I can’t see the lyrics for any songs anymore. I’ve tried deleting the app and redownloading it and tried logging out but nothing works??
I can’t see the lyrics for any songs anymore. I’ve tried deleting the app and redownloading it and tried logging out but nothing works??
Visitor
445 Views
2 replies
1 likes
My Questionmy Spotify code won’t work says no code found I’ve got a picture attached of said code , the app just said no Code found
My Question my Spotify code won’t work says no code found I’ve got a picture attached of said code , the app just said no Code found
Spotify Star
27407 Views
10 replies
0 likes
I just bought theSpotify individual plan and as soon as i opened the app i cant access my liked songs the option is there but its saying try again everytime i try to open liked songs the rest of the Spotify features are working good.
I just bought the Spotify individual plan and as soon as i opened the app i cant access my liked songs the option is there but its saying try again everytime i try to open liked songs&...
Moderator
302 Views
1 replies
0 likes
So I went on both my iPad and my iPhone, and for both devices, it doesn’t load the story blend of one of my blends. How do I fix this issue?It just shows me this when I press on it.
So I went on both my iPad and my iPhone, and for both devices, it doesn’t load the story blend of one of my blends. How do I fix this issue? It just shows me this when I press on it.
Moderator
1183 Views
1 replies
1 likes
i forgot that i subscribe spotify premium to my prepaid plan. i havent used it in awhile. today it just charged me because i reload my prepaid plan. can i get a refund? i viewed your help site, but no answer.
i forgot that i subscribe spotify premium to my prepaid plan. i havent used it in awhile. today it just charged me because i reload my prepaid plan. can i get a refund? i viewed your help site, but n...
Spotify Legend
329 Views
1 replies
0 likes
