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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47613 Views
  • 15 replies
  • 36 likes
  • 47613 Views
  • 15 replies
  • 36 likes

Superuser Contribution Stuck downloading 0 of 1

PlanPremium 8.8.18CountryUSADevice(iPhone 14 Pro)Operating System(iOS 16.3.1) stuck downloading 0 of 1, and I went through all playlists and nothing is being downloaded. Unable to download anything new. Tried on wifi and on 5g at 700+ mbs. My Questio...

  • Visitor
  •   Plan Premium 8.8.18 Country USA Device (iPhone 14 Pro) Operating System (iOS 16.3.1)   stuck downloading 0 of 1, and I went through all playlists and nothing is being downloaded...
  • Dian
  • Spotify Legend
  • 1445 Views
  • 1 replies
  • 0 likes
  • 1445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify adding songs to liked songs

Spotify automatically liking and adding songs of artist dj Rehab to my liked songs. I am not following him on spotify. This problem only happens with Rehab songs. What the hell is this

  • Visitor
  • Spotify automatically liking and adding songs of artist dj Rehab to my liked songs. I am not following him on spotify. This problem only happens with Rehab songs. What the hell is this
  • Lyubka
  • Moderator
  • 2354 Views
  • 1 replies
  • 0 likes
  • 2354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has started to only play previews of tracks

I have premium individual. Last night everything was working fine. Today it only plays about 50 seconds of each track before jumping to the next. I’ve restarted my iPhone (14 Pro Max), I’ve logged out and back into my account on the App, but still do...

  • Visitor
  • I have premium individual. Last night everything was working fine. Today it only plays about 50 seconds of each track before jumping to the next. I’ve restarted my iPhone (14 Pro Max), I’ve logged ou...
  • MihailY
  • Moderator
  • 958 Views
  • 1 replies
  • 0 likes
  • 958 Views
  • 1 replies
  • 0 likes

Spotify app not working on my iPhone.

For about a week or two, the Spotify app on my iPhone hasn’t been working. The website works fine, but the app won’t load anything. I tried restarting my phone and that didn’t fix anything, so I deleted the app and reinstalled it. That seemed to fix ...

  • Newbie
  • For about a week or two, the Spotify app on my iPhone hasn’t been working. The website works fine, but the app won’t load anything. I tried restarting my phone and that didn’t fix anything, so I dele...
  • sendsent
  • Regular
  • 411 Views
  • 2 replies
  • 1 likes
  • 411 Views
  • 2 replies
  • 1 likes

Problems with BMW Connected seem to have returned ?

PlanPremiumCountryUKDevice(iPhone 11)Operating System(iOS Spotify8.8.18.559 My Question or IssueA few months ago, there was issue with BMW Connect Drive - an update broke it, but it was eventuallly fixed https://community.spotify.com/t5/Ongoing-Issue...

  • Newbie
  • Plan Premium Country UK Device (iPhone 11) Operating System (iOS   Spotify8.8.18.559         My Question or Issue A few months ago, there was issue with BMW Co...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Superuser Contribution Stopped Halfway ..and then what? please help

I discovered my music suddenly stopped while playing offline on my iphone4 and this been going on for two weeks !Now I need to resync my music all over again and it took ages to complete!Was syncing them from my imac to iphone the whole day and could...

  • Newbie
  • I discovered my music suddenly stopped while playing offline on my iphone4 and this been going on for two weeks ! Now I need to resync  my music all over again and it took ages to complete! Wa...
  • Lyubka
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Spotify iPhone and Samsung bluray please help?

Anyway to play Spotify on my iPhone through my Samsung Bluray and home theater?Home Bargains Portal

  • Casual Listener
  • Anyway to play Spotify on my iPhone through my Samsung Bluray and home theater? Home Bargains Portal  
  • Prague
  • Spotify Star
  • 3148 Views
  • 1 replies
  • 1 likes
  • 3148 Views
  • 1 replies
  • 1 likes

Spotify not playing

Start the app on my iPhone gives me just a black screen with the Spotify icon.

  • Visitor
  • Start the app on my iPhone gives me just a black screen with the Spotify icon.
  • Prague
  • Spotify Star
  • 471 Views
  • 1 replies
  • 1 likes
  • 471 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloaded MP3s not visible in local files on 6th generation Ipad running 16.3 .1

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 963 Views
  • 1 replies
  • 0 likes
  • 963 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify for Artists canvas bug

 PlanPremiumCountryLatviaDeviceiPhone 11Operating SystemiOS 16.2 My Question or Issue Hello! Apparently I have this weird issue that after checking 2-3 canvas of my upcoming EP, my song list gets bugged and shows repeating tracks. Here's a list befor...

1D77EBD6-D488-43E5-8E90-659737ECC883.png 7BEE5431-0216-4D9D-9261-C69FDCCFC6EC.png
  • Music Fan
  •   Plan Premium Country Latvia Device iPhone 11 Operating System iOS 16.2   My Question or Issue   Hello!   Apparently I have this weird issue that after checking 2-3 canv...
  • Joan
  • Moderator
  • 738 Views
  • 1 replies
  • 0 likes
  • 738 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No download to apple watch

PlanPremiumCountryUKDeviceiPhone XR and Apple Watch 3 seriesOperating SystemiOS 16.3.1 My Question or IssueThe option to download to my Apple Watch while in Spotify has disappeared! This is the reason that I got an Apple Watch so I need this.

  • Casual Listener
  • Plan Premium Country UK Device iPhone XR and Apple Watch 3 series Operating System iOS 16.3.1   My Question or Issue The option to download to my Apple Watch while in Spotify has disap...
  • Garratt18
  • Casual Listener
  • 1132 Views
  • 2 replies
  • 0 likes
  • 1132 Views
  • 2 replies
  • 0 likes

Do you like button has changed to a plus how do I change it back

How I would normally “like” a song, through swiping, or the heart button, has changed to “+”/“check”. When I use this feature instead of it adding to my liked songs instead of the list of all my playlists to attitude, I don’t want this. I want it bac...

  • Newbie
  • How I would normally “like” a song, through swiping, or the heart button, has changed to “+”/“check”. When I use this feature instead of it adding to my liked songs instead of the list of all my play...
  • Rohdot
  • Music Fan
  • 472 Views
  • 1 replies
  • 1 likes
  • 472 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Podcast fast-forwarding causes playback to stop

PlanFreeCountryUSA DeviceiPhone 13Operating SystemiOS 16.2 My Question or IssueThis issue occurs under very specific circumstances: you must start playing a podcast whose mid roll ads are served by Spotify (that is, not read as part of the podcast bu...

  • Music Fan
  •   Plan Free Country USA   Device iPhone 13 Operating System iOS 16.2   My Question or Issue This issue occurs under very specific circumstances:  you must start playin...
  • Ar5718
  • Regular
  • 3592 Views
  • 28 replies
  • 3 likes
  • 3592 Views
  • 28 replies
  • 3 likes

Spotify not loading

My Spotify won’t load to play music, search or use features in app. It gets stuck on the loading screen. It is not letting me download songs, or play music consistently and it keeps crashing. For like 3 weeks. I’ve uninstalled it, cleared cache, upda...

  • Casual Listener
  • My Spotify won’t load to play music, search or use features in app. It gets stuck on the loading screen. It is not letting me download songs, or play music consistently and it keeps crashing. For lik...
  • kaworu_bloodpaw
  • Roadie
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlist delete function not working on iPhone

When I go to my playlist, I press three dot button, I select delete. It does not delete. My app is up to date, I logged out, restarted my phone, logged in. Still the same.

  • Casual Listener
  • When I go to my playlist, I press three dot button, I select delete. It does not delete. My app is up to date, I logged out, restarted my phone, logged in. Still the same.
  • ShahLovesMusic
  • Casual Listener
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes