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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50257 Views
  • 15 replies
  • 36 likes
  • 50257 Views
  • 15 replies
  • 36 likes

Superuser Contribution Why are podcast playback speed and sleep options missing in my iPhone app?

Using the Spotify app in my iPhone 11 to listen to podcasts with no problem until Monday when the playback speed and sleep buttons had disappeared from the Spotify play screen. I use these a lot and tried to fix it. First I restarted my phone but it ...

  • Newbie
  • Using the Spotify app in my iPhone 11 to listen to podcasts with no problem until Monday when the playback speed and sleep buttons had disappeared from the Spotify play screen. I use these a lot and...
  • MihailY
  • Moderator
  • 2688 Views
  • 7 replies
  • 0 likes
  • 2688 Views
  • 7 replies
  • 0 likes

Superuser Contribution Playlists missing from CarPlay

Premium version on iOS 13.5.1 Only the first 12 playlists show up on my CarPlay (GMC 2019) It only shows the first 12 no matter how I sort them (by name, recently played) on the iPhone. It shows all 50+ lists on my phone but the carplay interfaces st...

  • Roadie
  • Premium version on iOS 13.5.1   Only the first 12 playlists show up on my CarPlay (GMC 2019)   It only shows the first 12 no matter how I sort them (by name, recently played) on the iPh...
  • Rboy2
  • Roadie
  • 9581 Views
  • 18 replies
  • 1 likes
  • Carplay
  • 9581 Views
  • 18 replies
  • 1 likes

Random Artist Album Stuck on Repeat/Keeps Changing

I have spotify premium in the US and this issue is occuring on all devices I own. I try to play my music on my Ipad or on web player and it will randomly stop and start playing a Lil Peep Album on repeat and it shows it is playing on my iphone when i...

  • Casual Listener
  • I have spotify premium in the US and this issue is occuring on all devices I own.  I try to play my music on my Ipad or on web player and it will randomly stop and start playing a Lil Peep Album...
  • kaworu_bloodpaw
  • Roadie
  • 655 Views
  • 1 replies
  • 0 likes
  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files on windows pc not syncing to iPhone

So I’ve been trying to get two tracks that aren’t on Spotify into my playlist on iPhone and I was able to download them and successfully play them but only on pc and I have already tried soft uninstalling and allowing Spotify through Windows defender...

  • Visitor
  • So I’ve been trying to get two tracks that aren’t on Spotify into my playlist on iPhone and I was able to download them and successfully play them but only on pc and I have already tried soft uninsta...
  • Joan
  • Moderator
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Superuser Contribution ads in other app stops music

Is there a way to prevent an app from stopping my music that is playing? This really only happens when im using the chive app but when I am listening to my spotify and switch into the chive app the ads at the bottom sometime stop my music. It is only...

  • Newbie
  • Is there a way to prevent an app from stopping my music that is playing? This really only happens when im using the chive app but when I am listening to my spotify and switch into the chive app the a...
  • holster
  • Casual Listener
  • 2070 Views
  • 3 replies
  • 1 likes
  • 2070 Views
  • 3 replies
  • 1 likes

Superuser Contribution Problem with Spotify Connect on iOS 16.3.1

There is a problem with connecting to the Cambridge Audio SM6 v2 streamer after iOS has upgraded to latest 16.3.1 version. PlanPremiumCountryPolandDeviceIPhone 11, iPadOperating SystemiOS 16.3.1The streamer had the newest software, next step was rese...

  • Newbie
  • There is a problem with connecting to the Cambridge Audio SM6 v2 streamer after iOS has upgraded to latest 16.3.1 version.    Plan Premium Country Poland Device IPhone 11, iPad Oper...
  • Joan
  • Moderator
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t log in on iPhone (code=30)

I haven’t been able to log in using the app on my iPhone for a couple of months (since I came home from an overseas trip). When I try, I get an error: “Something went wrong. Try again. (code=30)”. I can log in fine on a browser, just not in the app. ...

  • Casual Listener
  • I haven’t been able to log in using the app on my iPhone for a couple of months (since I came home from an overseas trip). When I try, I get an error: “Something went wrong. Try again. (code=30)”. &...
  • elisa31
  • Casual Listener
  • 1567 Views
  • 2 replies
  • 0 likes
  • 1567 Views
  • 2 replies
  • 0 likes

Random track not working on device

Why isn’t my track randomization working on the app, when I try to play one of my playlist, after the first track I chose to listen to it continues to play only one of the artists consistently on the playlist and doesn’t randomize the playlist at all...

  • Visitor
  • Why isn’t my track randomization working on the app, when I try to play one of my playlist, after the first track I chose to listen to it continues to play only one of the artists consistently on the...
  • Prague
  • Spotify Star
  • 326 Views
  • 1 replies
  • 1 likes
  • 326 Views
  • 1 replies
  • 1 likes

can no longer add liked songs to my liked songs play list

when song is playing and i tap on the three dots to the right of the song,the little heart no longer comes up so i can add that song to my liked song list

  • Visitor
  • when song is playing and i tap on the three dots to the right of the song,the little heart no longer comes up so i can add that song to my liked song list
  • BabyEcho0_YT
  • Roadie
  • 9432 Views
  • 2 replies
  • 2 likes
  • 9432 Views
  • 2 replies
  • 2 likes

Superuser Contribution Issues swiping a song to add to queue and replay button

PlanPremium StudentCountryUSADeviceiPhone 11 Pro MaxOperating SystemiOS 16.3.1 My Question or IssueSince updating the app, I’ve had continual issues swiping tracks to add them to my queue as well as songs playing on repeat when that option was not cl...

  • Newbie
  • Plan Premium Student Country USA Device iPhone 11 Pro Max Operating System iOS 16.3.1   My Question or Issue Since updating the app, I’ve had continual issues swiping tracks to add the...
  • Lyubka
  • Moderator
  • 708 Views
  • 1 replies
  • 0 likes
  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution App won’t open

I try to click on the app and it closes before I can get to anything. I have tried reinstalling it, clearing my cache, restarting my phone, and pretty much everything else I could think of. This seems to be a Spotify problem, whatever it is. Any help...

  • Visitor
  • I try to click on the app and it closes before I can get to anything. I have tried reinstalling it, clearing my cache, restarting my phone, and pretty much everything else I could think of. This seem...
  • MihailY
  • Moderator
  • 2029 Views
  • 15 replies
  • 11 likes
  • 2029 Views
  • 15 replies
  • 11 likes

Superuser Contribution Google nest Mini not showing up remotely in Spotify but amazon echodot does

I have a google nest mini speaker and Amazon echo dot speaker at home. Both are linked to my Spotify account and shows up in Spotify when I’m at home. But If I’m in the office, I can see my Amazon echo dot as one of the devices in my Spotify and I ca...

  • Casual Listener
  • I have a google nest mini speaker and Amazon echo dot speaker at home. Both are linked to my Spotify account and shows up in Spotify when I’m at home. But If I’m in the office, I can see my Amazon ec...
  • Docryan
  • Casual Listener
  • 4029 Views
  • 2 replies
  • 0 likes
  • 4029 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Song won’t play even through it says it is

This has become really annoying over the past few days. I have been playing a song and when the next one starts it just doesn’t play anything. Spotify will say it’s playing but the song time won’t change and nothing will happen. If I click another so...

  • Casual Listener
  • This has become really annoying over the past few days. I have been playing a song and when the next one starts it just doesn’t play anything.  Spotify will say it’s playing but the song time wo...
  • Eni
  • Moderator
  • 896 Views
  • 7 replies
  • 2 likes
  • 896 Views
  • 7 replies
  • 2 likes

Superuser Contribution Google home mini not connecting

PlanFreeCountryUSADeviceiPhone 14 pro max, Google Home Mini 1st genMy Question or IssueI’ve been trying to link my Spotify to my Google Mini, when it redirects me to the Spotify app it says it’s been authorized however when I return to the google hom...

  • Visitor
  •   Plan Free Country USA Device iPhone 14 pro max, Google Home Mini 1st gen My Question or Issue I’ve been trying to link my Spotify to my Google Mini, when it redirects me to the Spotify...
  • Eni
  • Moderator
  • 881 Views
  • 1 replies
  • 0 likes
  • 881 Views
  • 1 replies
  • 0 likes

Superuser Contribution appli Spotify sur Iphone 14

Aucune des informations ci-dessous n’est requise. Cependant, plus vous fournirez, plus il nous sera facile d’essayer de vous aider.Plan PrimePaysSuisseAppareil(iPhone 14)Système d’exploitation(iOS 10, Android Oreo, Windows 10, etc.) Ma question ou pr...

  • Visitor
  • Aucune des informations ci-dessous n’est requise. Cependant, plus vous fournirez, plus il nous sera facile d’essayer de vous aider. Plan  Prime Pays Suisse Appareil (iPhone 14) Système d’...
  • Joan
  • Moderator
  • 2021 Views
  • 1 replies
  • 0 likes
  • 2021 Views
  • 1 replies
  • 0 likes

Solved!! Playlist behaving as though Enhance is enabled when it isn't

Plan: Premium IndividualCountry: UK Device: iPhone 14 ProOperating System: iOS 16.3.1 My Question or Issue:One of my playlists is behaving as though Enhance is switched on even though it isn't. There aren't any additional recommended tracks listed in...

  • Casual Listener
  • Plan: Premium Individual Country: UK   Device: iPhone 14 Pro Operating System: iOS 16.3.1   My Question or Issue: One of my playlists is behaving as though Enhance is switched on eve...
  • uxian
  • Casual Listener
  • 351 Views
  • 2 replies
  • 1 likes
  • 351 Views
  • 2 replies
  • 1 likes

Superuser Contribution keeps kicking me out of a remote session when I leave the app.

PlanPremium I'm in the UK. This problem persists on both of my devices - iPhone 10 (iOS 16) and Windows 10 PC.Whenever I leave the app (just leaving it, NOT swiping up and deleting it), it kicks me out of the group session. When I return to the app i...

  • Newbie
  • Plan Premium   I'm in the UK. This problem persists on both of my devices - iPhone 10 (iOS 16) and Windows 10 PC. Whenever I leave the app (just leaving it, NOT swiping up and deleting it)...
  • Lyubka
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Stop Spotify automatically playing on airplay

Premium account using iPhone 14 Pro Max on ios 16.3.1 When I connect via Bluetooth to my truck Spotify will continue to play automatically via AirPlay even though the Spotify app is closed. Automatic play is turned off on my iPhone, my truck and in t...

  • Newbie
  • Premium account using iPhone 14 Pro Max on ios 16.3.1   When I connect via Bluetooth to my truck Spotify will continue to play automatically via AirPlay even though the Spotify app is closed. ...
  • Prague
  • Spotify Star
  • 4609 Views
  • 1 replies
  • 2 likes
  • 4609 Views
  • 1 replies
  • 2 likes

Superuser Contribution Too much mobile data consumption

Hi there, I have a spotify family premium account in Germany and use the app on my iPhoneSE iOS 16.3.1. I've been using my app the same for years, listening about 1-2 hours a day, mostly downloaded playlists, no videos. Now my iphone says the Spotify...

  • Newbie
  • Hi there,   I have a spotify family premium account in Germany and use the app on my iPhoneSE iOS 16.3.1.   I've been using my app the same for years, listening about 1-2 hours a day, m...
  • Eni
  • Moderator
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes