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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47672 Views
  • 15 replies
  • 36 likes
  • 47672 Views
  • 15 replies
  • 36 likes

Superuser Contribution [Mobile][Developer] ADD ON SCREEN LYRICS TO SONGS

NO, not GENIUS BEHIND THE LYRICS. We, as users, want a simple access to lyrics (preferable karaoke style with live feed), but to be honest even a simple text of FULL SONG LYRICS would be a GREAT improvement. Behind the lyrics does NOT show full lyric...

  • Casual Listener
  • NO, not GENIUS BEHIND THE LYRICS. We, as users, want a simple access to lyrics (preferable karaoke style with live feed), but to be honest even a simple text of FULL SONG LYRICS would be a GREAT impr...
  • cokeung
  • Casual Listener
  • 4590 Views
  • 3 replies
  • 3 likes
  • Developer
    Mobile
  • 4590 Views
  • 3 replies
  • 3 likes

iPhone 6 download

PlanFree/PremiumCountry Device(iPhone 6)Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can’t download Spotify on my iPhone 6

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 6) Operating System   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can’t download Spotify on my iPhone 6 ...
  • Maxim
  • Spotify Star
  • 932 Views
  • 1 replies
  • 0 likes
  • 932 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delay with Spotify Connect

PlanPremiumCountryFinlandDeviceiPhone SE2Operating SystemiOS 15.0.2 My Question or Issue There is a 10 Second delay bethween my app on the iPhone and my Spotify Connect endpoint (Cambridge Audio CXN). Theres allso lag with my LG WebOS Spotify-app, an...

  • Newbie
  •   Plan Premium Country Finland Device iPhone SE2 Operating System iOS 15.0.2   My Question or Issue   There is a 10 Second delay bethween my app on the iPhone and my Spotif...
  • Lappiehero
  • Newbie
  • 6799 Views
  • 10 replies
  • 3 likes
  • 6799 Views
  • 10 replies
  • 3 likes

Superuser Contribution Tengo problemas al querer reproducie un podcast con mis datos moviles

Spotify funciona todo normal pero a la hora de querer reproducir cualquier podcast este se pausa y dice "Contenido no disponible", en cuanto se conecta a una red WIFI se quita el problema. Ya revise y mi operador está todo bien, las demas canciones n...

  • Visitor
  • Spotify funciona todo normal pero a la hora de querer reproducir cualquier podcast este se pausa y dice "Contenido no disponible", en cuanto se conecta a una red WIFI se quita el problema. Ya rev...
  • Lyubka
  • Moderator
  • 1321 Views
  • 1 replies
  • 0 likes
  • 1321 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App frozen on loading screen

Just updated phone to newest iOS update. When I click to launch Spotify app it brings me to a black screen with the Spotify logo and does not load. It did flash back to my Home Screen once which made me think it was crashing. Tried on Wi-Fi and with ...

  • Visitor
  • Just updated phone to newest iOS update. When I click to launch Spotify app it brings me to a black screen with the Spotify logo and does not load. It did flash back to my Home Screen once which made...
  • MihailY
  • Moderator
  • 945 Views
  • 3 replies
  • 0 likes
  • 945 Views
  • 3 replies
  • 0 likes

[iOS] Car Mode Not Automatically Starting

PlanPremiumCountryUSADeviceiPhone 14 ProOperating SystemiOS 16.3.1 My Question or IssueI know Car Mode is not widely supported across all mobile software (i.e. Android), but I have previously used Car Mode on iOS with no issues until the last few mon...

  • Newbie
  • Plan Premium Country USA Device iPhone 14 Pro Operating System iOS 16.3.1   My Question or Issue I know Car Mode is not widely supported across all mobile software (i.e. Android), but ...
  • Prague
  • Spotify Star
  • 1788 Views
  • 1 replies
  • 2 likes
  • bluetooth
    Car Bluetooth
    car mode
    iOS
  • 1788 Views
  • 1 replies
  • 2 likes

Superuser Contribution Mobile app not responding or working at all

Logged in & can play music on Safari, but every time I download the Spotify mobile app, it doesn’t respond or work at all.

  • Visitor
  • Logged in & can play music on Safari, but every time I download the Spotify mobile app, it doesn’t respond or work at all.
  • martinight
  • Visitor
  • 413 Views
  • 4 replies
  • 2 likes
  • 413 Views
  • 4 replies
  • 2 likes

Superuser Contribution I cannot see video in podcasts that are supposed to be video podcasts

I cannot see video in podcasts that are supposed to be video podcasts. I was able to see the video before, now I cannot anymore. I checked all the settings, deleted the cache, reinstalled the app and updated it, but nothing changed. I have an iPhone ...

  • Visitor
  • I cannot see video in podcasts that are supposed to be video podcasts. I was able to see the video before, now I cannot anymore. I checked all the settings, deleted the cache, reinstalled the app and...
  • Lyubka
  • Moderator
  • 801 Views
  • 3 replies
  • 1 likes
  • 801 Views
  • 3 replies
  • 1 likes

Airplay issues and the new app

Since the newly redesigned app was pushed to the app store I have been experiencing ongoing issues with playing music on my HiF over AirPlay. By default, your new "preview" option is muted (see the screenshot) but when I am playing some musing and br...

  • Regular
  • Since the newly redesigned app was pushed to the app store I have been experiencing ongoing issues with playing music on my HiF over AirPlay. By default, your new "preview" option is muted (see the s...
  • zhedrick
  • Casual Listener
  • 1657 Views
  • 9 replies
  • 3 likes
  • 1657 Views
  • 9 replies
  • 3 likes

Liked icons disappeared

PlanPremiumDevice(iPhone 12 Pro Max)Operating SystemiOS 16.3.1 My Question or IssueRecently the icons of my favorite songs ("Liked" Songs) disappeared in my Spotify app for iPhone, which means that I still have the songs my lists but I’m not able to ...

  • Newbie
  • Plan Premium Device (iPhone 12 Pro Max) Operating System iOS 16.3.1   My Question or Issue Recently the icons of my favorite songs ("Liked" Songs) disappeared in my Spotify app for iPhon...
  • kaworu_bloodpaw
  • Roadie
  • 384 Views
  • 2 replies
  • 3 likes
  • liked songs
  • 384 Views
  • 2 replies
  • 3 likes

Superuser Contribution I cant open this app in apple

Hi, I cant open this app my phone. My phone have ios 16.3.1. I delete app and I download again this is not working. I need help thanks

  • Newbie
  • Hi, I cant open this app my phone. My phone have ios 16.3.1. I delete app and I download again this is not working. I need help  thanks  
  • Yordan
  • Moderator
  • 297 Views
  • 3 replies
  • 2 likes
  • 297 Views
  • 3 replies
  • 2 likes

Superuser Contribution Premium duo

I have premium duo together with my daughter. I am the administrator and I can play downloaded music offline without any problems, but my daughter cannot. We looked through settings of the app and our phones (both iPhones) and they are identical. Cou...

  • Visitor
  • I have premium duo together with my daughter. I am the administrator and I can play downloaded music offline without any problems, but my daughter cannot. We looked through settings of the app and ou...
  • Joan
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Album Art for Local song not showing on iPhone/iOS

My Question or Issue It appears that none of the album arts for the songs in my local playlist have their respective album art when played on an iPhone 8. I have edited the tags with their covers on mp3tag and they show up on PC just fine, however fo...

  • Casual Listener
  • My Question or Issue   It appears that none of the album arts for the songs in my local playlist have their respective album art when played on an iPhone 8. I have edited the tags with their c...
  • homicidehomicide
  • Visitor
  • 2524 Views
  • 2 replies
  • 0 likes
  • 2524 Views
  • 2 replies
  • 0 likes

Solved!! My profile is stuck in Old home screen

My account has been stuck on the old home screen (the one without tabs) and I can't seem to get the new updated home screen in any way (tried cancel app, log in log out and all basic stuff.) I tried contacting Spotify on twitter and they answered it ...

  • Casual Listener
  • My account has been stuck on the old home screen (the one without tabs) and I can't seem to get the new updated home screen in any way (tried cancel app, log in log out and all basic stuff.) I tried ...
  • kaworu_bloodpaw
  • Roadie
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant like any songs on my iphone cant enhance my playlist on my iphone.

i used to have all of the features on spotify. i still have premium. i don’t have the like feature or the enhance playlist feature.

  • Visitor
  • i used to have all of the features on spotify. i still have premium. i don’t have the like feature or the enhance playlist feature.
  • Eni
  • Moderator
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I remove a download device I don't use anymore?

I would want to remove my old devices so I could download music on my new device. Signing out of the Spotify app, and using the " remove all downloads" button didn't work so far. Would appreciate some help, thanks!

  • Newbie
  • I would want to remove my old devices so I could download music on my new device. Signing out of the Spotify app, and using the " remove all downloads" button didn't work so far. Would appreciate som...
  • MihailY
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes