Airplane mode notification

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Airplane mode notification

simcon2
Casual Listener

Dear Spotify makers,

Do you use your product while traveling abroad ?

I do, all the time! And in this case, I switch to airplane mode and Spotify in offline mode.

 

So why ar you constantly asking me to switch off airplane mode since I obviously don't want to be connected to the internet and enjoy my music offline.

 

Please don't tell me it's an iOS issue, Apple Music is doing just fine!

 

thanks a lot for taking 5 minutes of your time to help me save countless pop up dismisses!

 

best,

Simon

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5 Replies

Re: Airplane mode notification

Rock Star 15
Rock Star 15

Hey there @simcon2,

thanks for posting !

 

Does that happen when offline mode is switched on in the settings too?

You might be trying to go on to Airplane mode after Spotify has been set to Offline.

 

In addition, a quick reinstall of the app might solve it as well.

 

Let me know how it goes :)

OneByBooRock Star 15
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Airplane mode notification

simcon2
Casual Listener
Hi,

I have tried what you suggested (offline then airplane mode, and also
reinstalled the app), but I still have this issue (same on iOS 12 and iOS
13, using the latest version of the Spotify app).

Did you try to simulate the same behavior on your device (put Spotify in
offline mode, iPhone in airplane mode, then play a song, go background for
a few minutes then Go foreground, and you should have the popup appearing) ?

Thanks a lot for your help :)

Best,

Simon

Re: Airplane mode notification

Moderator
Moderator

Hey @simcon2,

 

Let's restart everything to see if that solves the issue. Here's how you can do this.

 

  1. Remove Spotify from your device, here's instructions.
  2. Before you install Spotify back onto your device, remove all devices from here.
  3. Restart your device and Reinstall Spotify.

You'll need to re-download all songs. Be sure not to let your screen go out while downloading and try to keep the Spotify app focused.

 

Hope this helps. Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Airplane mode notification

simcon2
Casual Listener

Hi,

Sorry to insist but did you try to recreate the bug on your device ?

i guess I am not the only one having this issue right?

 

thanks for your help,

 

simon

Re: Airplane mode notification

spotsmhsmd
Visitor

This is a well documented complaint (I see complaints going back at least 4 years) and this is Spotify support's reply? Unbelievable. Clearly it's a legitimate issue that should be addressed. 

Pleaase provide a legitimate fix or I will not stop complaining. 

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