Can´t open the app!

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Can´t open the app!

kscello
Casual Listener

 

Plan

Free/Premium

Country

Germany

Device

(iPhone 6)

Operating System

(iOS 12.2)

 

My Question or Issue

I haven't been able to open the application. I can't remove it correctly and when I try to open it, it just doesn't respond. I already tried to delete it and then restart my phone so I can download it again. But this hasn't worked.Spotify problem.PNG

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Can´t open the app!

Rock Star 22
Rock Star 22

Hey @kscello

 

Thanks for the info!

It seems like your not on the latest iOS version.

 

The latest version is iOS 12.4. You can update your device by going to Settings > General > Software Update.  

 

Once you've updated the device, please let me know if you're still unable to use the Spotify app.

 

Let me know how this goes :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
5 Replies

Re: Can´t open the app!

Rock Star 22
Rock Star 22

Hey @kscello, thanks for reaching out to the Community!

 

Could you let me know the iOS version to your iPhone 6? You can find this by going to Settings > General > About > Version.

 

Keep me posted :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can´t open the app!

kscello
Casual Listener

Hey @Billy-J well, is already It's written on the top. iPhone 6, iOS 12.2! :) I hope you can help me, I´m missing my favorite app. 

Solution!

Re: Can´t open the app!

Rock Star 22
Rock Star 22

Hey @kscello

 

Thanks for the info!

It seems like your not on the latest iOS version.

 

The latest version is iOS 12.4. You can update your device by going to Settings > General > Software Update.  

 

Once you've updated the device, please let me know if you're still unable to use the Spotify app.

 

Let me know how this goes :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can´t open the app!

kscello
Casual Listener

Hey @Billy-J, 

 

Thanks, it worked. I update my phone and then it worked immediately. 

Re: Can´t open the app!

Rock Star 22
Rock Star 22

Hey @kscello

 

You're very welcome!

If you ever need help with anything in the future - just reply here and I'll be happy to help.

 

Have a great day :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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