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Plan
Free/Premium
Country
Germany
Device
(iPhone 6)
Operating System
(iOS 12.2)
My Question or Issue
I haven't been able to open the application. I can't remove it correctly and when I try to open it, it just doesn't respond. I already tried to delete it and then restart my phone so I can download it again. But this hasn't worked.
Solved! Go to Solution.
Hey @kscello,
Thanks for the info!
It seems like your not on the latest iOS version.
The latest version is iOS 12.4. You can update your device by going to Settings > General > Software Update.
Once you've updated the device, please let me know if you're still unable to use the Spotify app.
Let me know how this goes 🙂
Hey @kscello, thanks for reaching out to the Community!
Could you let me know the iOS version to your iPhone 6? You can find this by going to Settings > General > About > Version.
Keep me posted 🙂
Hey @Billy-J well, is already It's written on the top. iPhone 6, iOS 12.2! 🙂 I hope you can help me, I´m missing my favorite app.
Hey @kscello,
Thanks for the info!
It seems like your not on the latest iOS version.
The latest version is iOS 12.4. You can update your device by going to Settings > General > Software Update.
Once you've updated the device, please let me know if you're still unable to use the Spotify app.
Let me know how this goes 🙂
Hey @Billy-J,
Thanks, it worked. I update my phone and then it worked immediately.
Hey @kscello,
You're very welcome!
If you ever need help with anything in the future - just reply here and I'll be happy to help.
Have a great day 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…