Can´t open the app!

[kscello]

Plan

Free/Premium

Country

Germany

Device

(iPhone 6)

Operating System

(iOS 12.2)

My Question or Issue

I haven't been able to open the application. I can't remove it correctly and when I try to open it, it just doesn't respond. I already tried to delete it and then restart my phone so I can download it again. But this hasn't worked.

[Billy-J]

Hey @kscello, thanks for reaching out to the Community!

Could you let me know the iOS version to your iPhone 6? You can find this by going to Settings > General > About > Version.

Keep me posted 🙂

[kscello]

Hey @Billy-J well, is already It's written on the top. iPhone 6, iOS 12.2! 🙂 I hope you can help me, I´m missing my favorite app. 

[Billy-J · Accepted solution]

Hey @kscello, 

Thanks for the info!

It seems like your not on the latest iOS version.

The latest version is iOS 12.4. You can update your device by going to Settings > General > Software Update.  

Once you've updated the device, please let me know if you're still unable to use the Spotify app.

Let me know how this goes 🙂

[kscello]

Hey @Billy-J, 

Thanks, it worked. I update my phone and then it worked immediately. 

[Billy-J]

Hey @kscello, 

You're very welcome!

If you ever need help with anything in the future - just reply here and I'll be happy to help.

Have a great day 🙂