Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Hi! I've been having this issue for about a month now and it's so frustrating.
I have a premium account and iPhone 5c. Over 1 gb of free space. I've tried everything that has been posted before, editing the files name, uninstalling the app in both, my computer (MacBook Air) and my phone, checked my wifi connection, clearing the caché, deleting the devices, etc.
I've created a new playlist with local files and i can play it on my computer, but on my phone they appear greyed out and once I press on the "available offline" button, it just gets stuck in "waiting to download" mode. Nothing else happens. I've reinstalled the app multiple times and the error persists. The only way of seeing the mp3 (although greyed out) is by creating a new playlist. The default Local Files playlist is remains empty. I have updated the app in both my computer and iPhone.
Solved! Go to Solution.
Wow this actually worked. I've tried all 10 SOLVED posts and this did it!
I'm curious, did you have to do this everytime cause this is fine for awhile but not sure I want to sync 20 songs via cellular plan?
This solution worked for me, where others have failed. Many thanks.
Thank you, you beautiful human being!! Been struggling with this for so long!
Worked like a charm
This worked for me also, thanks for sharing this!
idk who you are or how you found out about this...but ive been trying to figure this out forever man. You telling the truth lol
Ive been searching for hours until i found this thread now i can enjoy my music. Thank you.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…