Spotify Community

Juantxón · ‎2020-07-10

Plan

Premium

Country

Spain

Device

iPhone 11

Operating System

iOS 13.5.1

My Question or Issue

Hi! How is Spotify planning to compensate us, Premium members, for not being able to use the App at all for the whole day?

OneByBoo · ‎2020-07-11

Hi there @Juantxón,

thanks for reaching out !

I would like to point out that the issue had been fixed within a few hours.

Feel free getting all the info about it here.

If you’d like to request a refund, i’d recommend taking a look at our refund policy.

Let me know if you have any further questions 🙂

OneByBooRock Star 19

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Juantxón · ‎2020-07-11

Oh, cool! So, since we were deprived of Spotify "just for a few hours" we deserve no compensation, no apologies, anything! That's great! (Feel free to like my message).

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