Connecting problem on iPhone 4s

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Connecting problem on iPhone 4s

J2U
Newbie

Hi, This morning when I woke up i got on Spotify and it wouldnt connect. It has done this before and what i usually do is close the app and re open it and everything is fine. But not today. Everytime i Have opened the app today it just says Connecting forever and then never does anything. I am still able to listen to offline playlists but cant search or discover and its really starting to get frustrating. My wifi is working fine. I am able to watch netflix and play xbox live without a hitch. So its not that. I have reset my phone and network settings and it still didnt fix it. Is the app having issues? I dont understand what the problem coud be

5 Replies

Re: Connecting problem on iPhone 4s

Obbewassenaar
Casual Listener

Same story here on xperia z1, since the update to the new style player...Already for three days!

Re: Connecting problem on iPhone 4s

Christoffer
Community Legend

Hello!

 

Have you tried a clean reinstallation?

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Re: Connecting problem on iPhone 4s

Obbewassenaar
Casual Listener

Cleaning Caches, Clean installation, Not logging in with Facebook. Problem persists. It's exactly like in this thread. Persistent for days now and starting with the updated app. 

Re: Connecting problem on iPhone 4s

jeremygoh
Community Legend
I escalated this issue to the Spotify team. See if there are any solutions. I Tried testing on a iPhone, Android and iPad and I don't face this problem.

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Re: Connecting problem on iPhone 4s

Peter__
Community Legend
Does it connect fine (even if you don't stream anything) on your mobile network connection?

Peter
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