Continually Crashing on iPhone

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Re: Continually Crashing on iPhone

levina_97
Newbie

Hello Spotify Moderator Pete

i have been encountering the same problem as the user @jaymuller92 could you please help due to this problem is getting me very frustrated 

Re: Continually Crashing on iPhone

user-removed
Not applicable
Hey @levina_97

Thanks for joining the thread. What iPhone device and OS are you using?

Have you followed the troubleshooting steps so far?

Catherine

Re: Continually Crashing on iPhone

Thomas_Dus
Regular

Hi, having the same problem as decribed above. 

 

Brief description of the issue:

When opening the iOS App it mostly says you are offline and it tries to connect. 

IMG_3467.PNG

 

Then:

a) it crashes

b) it starts working, however not for longar than 1 or 2 songs, then it crashes.

 

During that period, sometimes

a) online streaming is possible

b) sometimes not

 

IMG_3468.PNG

 

(see at the bottom: trying to connect ...)

 

Steps to reproduce the issue:

1. it always happens

 

What steps you’ve tried already:

  1. deleted app on the iPhone and re-installed it, no change
  2. re-booted the iPhone, no change
  3. disconnected all syncs as recommended, no change
  4. checked if there is a difference if desktop version is running or not, no differenc

 

Your device and operating system (e.g. iPhone 5, iOS 8)

iPhone 6plus

iOOS 9.1 

 

Type of Spotify account you have (Free or Premium):

Premium

 

The app version of Spotify you’re using:

4.3.0.1426

Re: Continually Crashing on iPhone

Colonel_Collin
Community Legend

@Thomas_Dus, How much music do you have when you start spotify on your phone? A fact: I have always known new IOS versions to be VERY BUGGY after they come out. Sometimes for a long time. Have you updated your IOS lately?

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Re: Continually Crashing on iPhone

Thomas_Dus
Regular
Colonel_Collin: I'd say I have pretty much: 3.598 "starred" songs and +100 playlists. And yes, the problem may is in conjunction with iOS 9, at least I had no problems with previous iOS versions.

Re: Continually Crashing on iPhone

Colonel_Collin
Community Legend

I reccomend not installing any further updates. It may take awhile for your phone to adjust right now.

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Re: Continually Crashing on iPhone

Moderator
Moderator

Hey @levina_97,

 

Welcome to the Spotify Community.

 

Are you still experiencing issues with your Spotify?

 

What is the device, iOS version and Spotify version?

 

Can you give a reinstall a try following the steps here?

 

Let us know how you get on.

Re: Continually Crashing on iPhone

Moderator
Moderator

Hey @Thomas_Dus,

 

Welcome to the Spotify Community.

 

Sorry to hear you're having issues with Spotify.

 

Can you remove all your offline devices here? Then, reinstall Spotify following these steps. 

 

After that, you'll need to sync your offline tracks again. 

 

Let us know how you get on. 

 

 

Re: Continually Crashing on iPhone

Thomas_Dus
Regular

Dear Pricilla,

 

thanks for the advice. I did all the recommended steps and it worked absolutely fine ... until I switched on the off-line button in my songs (>3.600 songs). Even during the download I experienced the first crash. And even after restarting the app it crashed within the first song. After this I switched the off-line mode button back to off and the app works fine again. So, it seems clear that the problem is somewhere around the off-line mode. Either a general problem or in conjunction with the number of my songs (exceeding the maximum of 3.333 off-line songs). Is this a known problem?

Re: Continually Crashing on iPhone

user-removed
Not applicable
Hey @Thomas_Dus,

Thanks for the extra info.

Can you open up the app > Settings > Playback > Toggle Offline Mode on here?

Let us know if this changes anything.

Thanks!
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