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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Hi there and welcome to the community! You'll first have to make sure that you have Spotify Premium. You can check that and/or sign up from this page - https://www.spotify.com/us/account/overview/. The bottom of the page should show your subscription status.
Once you've verified you have Premium, you will have to create a playlist and flip the switch under the "Shuffle Play" button to make the playlist "Available Offline."
Hope that helps! If so, mark as a solution so others can find it.
When it goes out? I'm not sure I understand.
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