Downloaded playlists and albums gone

[BaboTennis]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

For the one millionth time are my downloads of the playlists and albums gone !

The playlists and albums itself do still exist. But when  I go offline, for instance when travelling without an Internet connection, I cannot play my music. Already a million times I have to download again the playlists and albums  ..... over 75 GB !!!!!!!

And yes, I am always online, only offline when for instance in an airplane. And yes I have always the most recent version of Spotify. And yes I already have removed and reinstalled the app .... several times to fix the problem. So one million times minus those several times I had to download the 75 GB of music-data.

I use an iPhone, most recent iOS .....

What a DISASTER !!!!!

Anyone a solution ?

thank you, whoever .....,

Bas

[Novy · Accepted solution]

Hey there @BaboTennis, 

Thanks for reaching out about this in the Community. and welcome 🙂 

We understand you've already tried reinstalling the app, but we'd recommend a clean reinstall as it's more thorough than a regular one. This can be helpful for clearing any cache that might be causing issues. 

If this doesn't do the trick, could you ask a friend or a family member to log into their personal account using your device to see if they can replicate this?

Let us know how it goes. We'll keep an eye out for your reply. 

[Mcduffy73]

I have same issue.  Just did clean uninstall and reinstall so let’s see if that fixes it. 

hey here’s an idea, why don’t you have a setting in Spotify that allows our music to redownload automatically rather than this manual way?

[Novy]

Hey @Mcduffy73, 

Thanks for reaching out about this and letting us know what you've tried. 

We appreciate you taking the time to share your feedback with us and will make sure to pass it onto the right team, as we always strive to improve your experience.

You can also have a look in our Idea Exchange to see if someone else has already made a similar suggestion. If there isn't one, you can give these steps a go and submit your idea so that other users can also support it. The higher the number of votes an idea gets, the more likely it is for it to be implemented.

If anything else comes up, we'll be right here. 

Have a good one 🙂

[BaboTennis]

<meta http-equiv="content-type" content="text/html; charset=UTF-8" />


Hi there Spotify Community,



Thanks for the swift reply. I have done the "clean reinstall" ....




Started downloading the 75+GB of music. Hopefully from now on I
will not lose my downloads again,





cheers,

Bas

[Ivan]

Hey @BaboTennis, 

Hope you're doing well. 

Jumping in here to check if everything is okay with your downloaded content now. 

Let us know if you experience any further issues and we'll be here to assist. 

Cheers! 

[BaboTennis]

Right, I agree, let’s see if the problem will be fixed in the near future 😉

[BaboTennis]

Hi Novy,

Thanks again for the answer and the possible solution. Did what you suggested, can only tell if it worked in due time ....


stay safe and healthy,
Bas

[Ver]

Hey @BaboTennis,

Thanks for getting back to us 🙂

Hope this helps. We'll be on the lookout for your reply.

If you have questions, don't hesitate to reach out to us. We'll be happy to help.

Stay safe!