Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ever since the upgrade to iOS 8, Spotify has become really flakey, and I have the latest Spotify installed on my iPhone 5s with iOS 8.0.2. As I'm driving, the music will stop, and no amount of mashing the play/pause button will get it to resume playing. Other apps that interact with the network function correctly. Once I've restarted Spotify (by terminating it and then restarting it), and hit play, it immediately says that I don't have the song synced for offline mode, despite being online. Then I click through that dialog, tell it to play again, and it starts playing the music.
I suspect that my phone might be latching onto passing wireless networks while I'm driving, and this might be confusing Spotify to the point where it can't recover once the phone returns to LTE. I saw this happen when a bus drove by me in the carpool lane, while I was stuck in traffic, and that bus had a wireless network for which my phone is authorized.
I have a premium account.
Solved! Go to Solution.
So I had this problem too, where the app had to be open in the foreground and the screen had to be active (ie, not locked) or Spotify wouldn't play. I have a iPhone 6 running iOS 8.0.2 and the most up-to-date version of the Spotify App (188.8.131.52). Using the solution below worked perfectly.
I actually ran into this myself once upon a time. To get music playing normally again, I did the following -
* Opened up Spotify
* Held down the Power button until it says "Slide to Power Off"
* Release Power button and hold down the home button until the app restarts.
* Reopen Spotify.
This worked fine for me. Not sure where the error is, but no issues currently.
I'm getting similar problems as well. Version and device details below. At this point Spotify is completely unusable. I keep trying my playlists or Radios, until something plays, then it gets stuck within 5 seconds into the track. I've noticed that when it get's stuck, the play head marker on the track progress line disappears. I think this has been happenning since the Spotify App update on Oct 3rd 2014. Sometimes i keep skipping until something plays long enough. Please fix this Spotify, I can't imagine anyone's successfully using Spotify at the moment.
This used to happen before the update, but very rarely, and the behaviour was slightly different, the track progress line kept moving but there wouldn't be any sound, as if it suddenly went on mute. But skipping to the next track seemed to fix that. Didn't happen often enough to worry me, but this latest issue is preventing me from listening to any music on the road!!
Device: iPhone 5s 64GB
iOS: 8.0.2 (12A405)
Spotify Version: 184.108.40.2064
I finally managd to fix this. I deleted the Spotify app, rebooted my iPhone and then installed the Spotify app back. This seems to have fixed it for now. Haven't had any issues since. The app upgrade on Oct 3 may have corrupted something which the re-install seems to have fixed.