Files won't sync on iOS

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Files won't sync on iOS

roblugg
Casual Listener

I have an iPhone 4S and have not previously had any problems with the app but in the last week I have started to have serious problems with syncing playlists for offline play. The playlists sync up to a point but then it gets stuck on a particular track (different each time) and simply won't go further. I have tried force-quitting the app, restarting my phone and even deleting and reinstalling the app from my Phone. Help!

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Re: Files won't sync on iOS

Adam
Roadie

We may need to do a little more in depth troubleshooting. Get in touch here and someone'll get back to you - if you get an automated response, reply back to it directly.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
4 Replies

Re: Files won't sync on iOS

Adam
Roadie

Hey there, thanks for posting. There's a limit of 3,333 tracks per device and syncing will also stop mid-sync if you reach the storage limit of your phone. Could either of those be the cause?

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Re: Files won't sync on iOS

roblugg
Casual Listener

Nope, I have 300MB of space left and and only syncing just over 200 tracks.

Solution!

Re: Files won't sync on iOS

Adam
Roadie

We may need to do a little more in depth troubleshooting. Get in touch here and someone'll get back to you - if you get an automated response, reply back to it directly.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Re: Files won't sync on iOS

roblugg
Casual Listener

OK, done. Thanks!

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