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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

29221 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

94009 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

949 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293400 Views

60 replies

15 likes

  • 293400 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123517 Views

19 replies

38 likes

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  • 19 replies
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Impossible to use spotify when I'm offline

Ipad mini account premium, when I'm without wifi I can't open spotify keep me request to login that is impossible to do without wifi

Regular

Ipad mini account premium, when I'm without wifi I can't open spotify keep me request to login that is impossible to do without wifi

Airbus320

Regular

510 Views

3 replies

0 likes

  • 510 Views
  • 3 replies
  • 0 likes

Please help

Why did I pay for premium but I still can't search for songs and its still telling me to upgrade? The money was taken off my card?

Casual Listener

Why did I pay for premium but I still can't search for songs and its still telling me to upgrade? The money was taken off my card?

Taylor

Community Legend

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

Hi I bought premium spotify for 9.99 month. It has appeared on my credit card statement and taken my money but still says I must be premium. User to stream

Casual Listener

Hi I bought premium spotify for 9.99 month. It has appeared on my credit card statement and taken my money but still says I must be premium. User to stream

Acl0430

Casual Listener

659 Views

3 replies

0 likes

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  • 3 replies
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Spotify radio doesn´t work with 3G (but with WiFi)

Description Spotify radio doesn´t work with 3G (but with WiFi) A more detailed description, using numbered steps 1. Radio doesn´t start without WiFi-connecton. 2. I reinstalled iOS and the Spotify app. 3. It works just fine when I stream with 3G usin...

Regular

Description Spotify radio doesn´t work with 3G (but with WiFi)   A more detailed description, using numbered steps 1. Radio doesn´t start without WiFi-connecton. 2. I reinstalled iOS a...

mupet0000

Roadie

2547 Views

4 replies

0 likes

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  • 4 replies
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SOME local files won't sync with iPhone 4S

I have a few files I'm trying to sync with my iPhone 4S that just won't seem to carry over. Seems like files that don't have a corresponding Spotify file. I have these files on my computer, I was able to sync them and play them on the desktop version...

Casual Listener

I have a few files I'm trying to sync with my iPhone 4S that just won't seem to carry over.  Seems like files that don't have a corresponding Spotify file.  I have these files on my compute...

yeags84

Casual Listener

608 Views

2 replies

0 likes

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cannot play selected song on my iphone

I get a message.....only premium users can stream on demand.....I have a trial premium membership already. Help.

Newbie

I get a message.....only premium users can stream on demand..... I have a trial premium membership already. Help.  

Peter__

Community Legend

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Playlist playback order

I have en guestion for my Spotyfi iPhone app Does anyone know if it is posible to playback a playlist in reverse, så that the song i've last added is the first song, and not the last I can do this on my Mac, simply by sorting my playlist acording to ...

Newbie

I have en guestion for my Spotyfi iPhone app   Does anyone know if it is posible to playback a playlist in reverse, så that the song i've last added is the first song, and not the last  ...

Peter__

Community Legend

704 Views

1 replies

1 likes

  • 704 Views
  • 1 replies
  • 1 likes

getting started

I am a new member.I have had the free trial and now completed the Spotift premium and been given a user name.I have even reinstalled on my Ipad but it is still showing the Premium Required Warning.How can I have this removed?

Newbie

I am a new member.I have had the free trial and now completed the Spotift premium and been given a user name. I have even reinstalled on my Ipad but it is still showing the Premium Required Warning....

user-removed

Not applicable

449 Views

1 replies

0 likes

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  • 1 replies
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New Logo

If you guys are updating the desktop app with the new logo.... you should definitely update the mobile app icon logo... Its getting way too old and that should deserve a refresh too -Chase

Roadie

If you guys are updating the desktop app with the new logo.... you should definitely update the mobile app icon logo... Its getting way too old and that should deserve a refresh too 🙂    ...

582 Views

0 replies

0 likes

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spotify stops playing after about 1 hour on ipod touch

I have spotify premium and use an ipod touch. I mainly use it in a dock in my daughter's bedroom to play nursery rhymes. I noticed that the playlist, which was set to repeat, was spontaneously stopping after about one hour. Thinking that this could h...

Newbie

I have spotify premium and use an ipod touch. I mainly use it in a dock in my daughter's bedroom to play nursery rhymes. I noticed that the playlist, which was set to repeat, was spontaneously stoppi...

HikariKaoriko

Casual Listener

1134 Views

1 replies

0 likes

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  • 1 replies
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No se sincronizan mis amigos de Facebook con spotify

Hola Comunidad! He empezado a utilizar Spotify y directamente entré con mis datos de Facebook. ahora estoy en el primer mes de prueba y no se me cargan mis amigos de Facebook. Voy a seguir y me dice que no hay mas personas para mostrar, pero es que n...

Newbie

Hola Comunidad!   He empezado a utilizar Spotify y directamente entré con mis datos de Facebook. ahora estoy en el primer mes de prueba y no se me cargan mis amigos de Facebook. Voy a seguir y...

859 Views

0 replies

3 likes

  • 859 Views
  • 0 replies
  • 3 likes

Saying I need spotify premium to play song

I am a paying customer and the app says I need to be a premium member to play songs. This is outrageous. I am paying my hard earned money to be denied the service I am paying for. Very disappointing

Casual Listener

I am a paying customer and the app says I need to be a premium member to play songs. This is outrageous. I am paying my hard earned money to be denied the service I am paying for. Very disappointing

Vinny900036

Casual Listener

1171 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Premium not working on my account

Hi what do I do to get my account started as a premium user after I logged in it keeps telling me only premium user can stream

Casual Listener

Hi what do I do to get my account started as a premium user after I logged in it keeps telling me only premium user can stream

Liam

Community Legend

947 Views

6 replies

0 likes

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  • 6 replies
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Won't Sync new song to My ipod Classic. Please help.

I have followed all the instructions and it still won't syn the new songs to my ipod. Please help. Plus when i do just the stars on just new songs it wipes out all the previous songs and then doens't even add the new sogs. WHY???????

Casual Listener

I have followed all the instructions and it still won't syn the new songs to my ipod. Please help. Plus when i do just the stars on just new songs it wipes out all the previous songs and then doens't...

Liam

Community Legend

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Have to rest offline playlists

Why do I have to reset my available offline playlists every time I open Spotify on my iPhone 5?

Casual Listener

Why do I have to reset my available offline playlists every time I open Spotify on my iPhone 5?

321 Views

0 replies

0 likes

  • 321 Views
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Playlists do not work on iphone

When I go to my playlists it says I am not a premium user, but I can access them on my laptop. How can I fix this?

Regular

When I go to my playlists it says I am not a premium user, but I can access them on my laptop.    How can I fix this?

Peter__

Community Legend

973 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

iPad app - Queue songs and artist/album info disappear (see screenshot)

Hi guys, This is something is happening a lot lately... let me try and explain cause is a bit complicated.... I like to flick through "related artists" and adding random songs to the queue while i keep discovering new "related artists" and so on but ...

Casual Listener

Hi guys,   This is something is happening a lot lately... let me try and explain cause is a bit complicated....   I like to flick through "related artists" and adding random songs to th...

kasek

Casual Listener

837 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify on multiple devices

I have spotify premium but I can only access spotify on one iPhone. I have logged into my account on the other devices but it says I don't own spotify premium.

Newbie

I have spotify premium but I can only access spotify on one iPhone. I have logged into my account on the other devices but it says I don't own spotify premium.

Taylor

Community Legend

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Gapless and cross fade playback of local tracks

When can we hope to see the IOS app handle playback of local tracks correctly. The question was raised the first time a long time ago and it still doesn't work - gapless and cross fade only work on streamed music

Regular

When can we hope to see the IOS app handle playback of local tracks correctly. The question was raised the first time a long time ago and it still doesn't work - gapless and cross fade only work on s...

Hornborg

Regular

1240 Views

6 replies

0 likes

  • 1240 Views
  • 6 replies
  • 0 likes