Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48107 Views
  • 15 replies
  • 36 likes
  • 48107 Views
  • 15 replies
  • 36 likes

Solved!! Certain album not playing

I have just signed up to spotifiy preimium, but I am still in the 30 day trial. For some reason when I try to play "Bastille" album it refuses to stream, however I was listening to it around 2 hours before this issue occured. Everything else plays fi...

  • Casual Listener
  • I have just signed up to spotifiy preimium, but I am still in the 30 day trial. For some reason when I try to play "Bastille" album it refuses to stream, however I was listening to it around 2 hours ...
  • salisbury88
  • Casual Listener
  • 865 Views
  • 3 replies
  • 0 likes
  • 865 Views
  • 3 replies
  • 0 likes

Solved!! Wierd iTunes playlist containing missing playlists

I have around 90 playlists (albums, really) with an average of 20 tracks on my iMac (OSX 10.8.2) but only around 50 of them are synced normally. The last 41 of them have ended up ind this iTunes-folder of which I know nothing about. I don't use iTune...

spotify.png
  • Casual Listener
  • I have around 90 playlists (albums, really) with an average of 20 tracks on my iMac (OSX 10.8.2) but only around 50 of them are synced normally. The last 41 of them have ended up ind this iTunes-fold...
  • _sm_
  • Casual Listener
  • 811 Views
  • 5 replies
  • 0 likes
  • 811 Views
  • 5 replies
  • 0 likes

Feature Request - Radio History

I would like either:- a back button to go back to the track I just heard- a radio history playlist, even if it's only a FIFO 10 songs deep

  • Casual Listener
  • I would like either: - a back button to go back to the track I just heard - a radio history playlist, even if it's only a FIFO 10 songs deep    
  • Peter__
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Can you stream music on your phone in other countries with premium?

Hi If I buy a premium subscription, can I stream online music on my iPhone even while in another country? Thanks

  • Casual Listener
  • Hi   If I buy a premium subscription, can I stream online music on my iPhone even while in another country?   Thanks  
  • Peter__
  • Community Legend
  • 488 Views
  • 3 replies
  • 0 likes
  • 488 Views
  • 3 replies
  • 0 likes

Always crash in the lastest ver.

I'm a premium user, and I play music in my car under the offline mode of spotify, it's good.After updated the lastest ver. I even can't run spotity in my iphone, it crashes after 2-3 sec after I run.My iphone is 4, and the iOS is 5.0.1Please help

  • Regular
  • I'm a premium user, and I play music in my car under the offline mode of spotify, it's good. After updated the lastest ver. I even can't run spotity in my iphone, it crashes after 2-3 sec after I ru...
  • stocker4all
  • Casual Listener
  • 486 Views
  • 4 replies
  • 0 likes
  • 486 Views
  • 4 replies
  • 0 likes

Syncing Problems

Hi, I am using an Iphone 5 and a Windows 7 PC for spotify. Ever since the 6.0 spotify update, I have been experiencing multiple synching problems. Firstly, my iphone will not connect to spotify to sync local files, and I am following all of the direc...

  • Casual Listener
  • Hi, I am using an Iphone 5 and a Windows 7 PC for spotify. Ever since the 6.0 spotify update, I have been experiencing multiple synching problems.   Firstly, my iphone will not connect to spot...
  • puchaty
  • Regular
  • 493 Views
  • 3 replies
  • 0 likes
  • 493 Views
  • 3 replies
  • 0 likes

unable to move the tracks in any playlist

I cant move the tracks up and down in any playlist. What is the problem??

  • Newbie
  • I cant move the tracks up and down in any playlist.   What is the problem??
  • Peter__
  • Community Legend
  • 699 Views
  • 3 replies
  • 0 likes
  • 699 Views
  • 3 replies
  • 0 likes

Eset firewall blocking my iOS devices from showing up in Spotify application

Hi all, Have a problem, everytime i try to sync new local files from my computer to my iOS devices (iPhone5 & iPad3) my firewall block these from showing up in Spotify app on computer when i connect them. The only way to make them visable is to tempo...

  • Roadie
  • Hi all,   Have a problem, everytime i try to sync new local files from my computer to my iOS devices (iPhone5 & iPad3) my firewall block these from showing up in Spotify app on computer wh...
  • radiuz
  • Roadie
  • 1203 Views
  • 2 replies
  • 0 likes
  • 1203 Views
  • 2 replies
  • 0 likes

Fix the shuffle

The shuffle seems to be based on which song you choose to play in a playlist. It doesn't seem to be random as it should. Every time I play a certain song the same songs will play after it, which is a little annoying. It also makes shuffle useless to ...

  • Newbie
  • The shuffle seems to be based on which song you choose to play in a playlist.  It doesn't seem to be random as it should. Every time I play a certain song the same songs will play after it, whic...
  • user-removed
  • Not applicable
  • 964 Views
  • 1 replies
  • 7 likes
  • 964 Views
  • 1 replies
  • 7 likes

Release Notes - Spotify for iOS 0.6.0

New: Shiny new interface. You can navigate around the app with a new sidebar. Check it out by swiping left-to-right, or by pressing the ≣ button in the top left of the app. New: Now Playing bar. You’ll always see what you’re listening to along the bo...

  • Spotify Legend
  • New: Shiny new interface. You can navigate around the app with a new sidebar. Check it out by swiping left-to-right, or by pressing the ≣ button in the top left of the app. New: Now Playing bar. Yo...
  • 3dimesdown
  • Music Fan
  • 5176 Views
  • 47 replies
  • 1 likes
  • 5176 Views
  • 47 replies
  • 1 likes

Can't stream running 30 day trial

I signed up for the premium trial, and everytime I try to stream from my iphone, it says that streaming is only for premium users. It works fine from my Mac. Please help.

  • Newbie
  • I signed up for the premium trial, and everytime I try to stream from my iphone, it says that streaming is only for premium users.  It works fine from my Mac.  Please help.
  • Peter__
  • Community Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Solved!! newbie question - spotify not recognizing songs that are already on my iphone5.

Hi, I created a playlist on my Mac that was a mix of Spotify songs and iTunes songs I own. It worked fine. The iTunes songs were already synced to my iphone and available through the native music app. When I accessed the same playlist from my iphone,...

  • Visitor
  • Hi,   I created a playlist on my Mac that was a mix of Spotify songs and iTunes songs I own. It worked fine. The iTunes songs were already synced to my iphone and available through the native ...
  • user-removed
  • Not applicable
  • 1076 Views
  • 3 replies
  • 0 likes
  • 1076 Views
  • 3 replies
  • 0 likes

Search not working correctly

If you use the Spotify app on ipad (mini) it isn't working correctly this morning:Depeche Mode returns "karaoke depeche mode"David Bowie returns "an album by David Bowie"Running 6.0.181 app.

  • Music Fan
  • If you use the Spotify app on ipad (mini) it isn't working correctly this morning: Depeche Mode returns "karaoke depeche mode" David Bowie returns "an album by David Bowie" Running 6.0.181 app.
  • PVOR
  • Music Fan
  • 394 Views
  • 2 replies
  • 0 likes
  • 394 Views
  • 2 replies
  • 0 likes

Spotify stops playing - iPod

Okay... I looked for an answer on the FAQ and here but could not find anything directly related, most were talking about desktop version issues. I have aSpotify Premium account and about two weeks ago, when I'm playing songs through Spotify in my iPo...

  • Regular
  • Okay... I looked for an answer on the FAQ and here but could not find anything directly related, most were talking about desktop version issues.   I have aSpotify Premium account and about t...
  • felipeboom
  • Regular
  • 514 Views
  • 6 replies
  • 0 likes
  • 514 Views
  • 6 replies
  • 0 likes

wifi sync

I understand to play my local files on my iphone 4 (latest software update) , they have to sync via wifi with my pc (windows 7). Even though they are both connected to the same wifi, spotify on my pc won't recognize my iphone and it doesn't appear un...

  • Newbie
  • I understand to play my local files on my iphone 4 (latest software update) , they have to sync via wifi with my pc (windows 7). Even though they are both connected to the same wifi, spotif...
  • Sam
  • Spotify
  • 2296 Views
  • 2 replies
  • 0 likes
  • 2296 Views
  • 2 replies
  • 0 likes

Solved!! Wrong Song or Album is Played

Since my trial period is over, I can not bring up the correct song that i chose, either from my saved play lists or from the radio. For instance , if I pick song A, song B plays. I did try reloading, but that did not work.I have iPhone 5 with IOS 6.1...

  • Regular
  • Since my trial period is over, I can not bring up the correct song that i chose, either from my saved play lists or from the radio. For instance , if I pick song A, song B plays. I did try reloading,...
  • GRS2
  • Regular
  • 1780 Views
  • 14 replies
  • 0 likes
  • 1780 Views
  • 14 replies
  • 0 likes

Iphone Bottom bar bug

In the new version (app version 0.6.0.181). There is a bug where the currently playing tab will minimize and the bottom bar will disappear until you restart the app. The bug appears if you are playing a playlist with only 1 song on it and then queue ...

  • Casual Listener
  • In the new version (app version 0.6.0.181). There is a bug where the currently playing tab will minimize and the bottom bar will disappear until you restart the app. The bug appears if you are playin...
  • MichaelJerzak
  • Composer
  • 1043 Views
  • 3 replies
  • 0 likes
  • 1043 Views
  • 3 replies
  • 0 likes

Spotify using too much RAM causing it to be killed

Description:Spotify uses too much RAM. iOS kills Spotify when device runs out of free RAMA more detailed description, using numbered steps:1. Open the app2. Play radio3. Try to use another appWhat I expected to happen:I expected Spotify not to be kil...

  • Casual Listener
  • Description: Spotify uses too much RAM. iOS kills Spotify when device runs out of free RAM A more detailed description, using numbered steps: 1. Open the app 2. Play radio 3. Try to us...
  • Peter__
  • Community Legend
  • 3042 Views
  • 6 replies
  • 0 likes
  • 3042 Views
  • 6 replies
  • 0 likes

iOS Spotify App Volume Control Issue

Run the iOS native music player and play a song. Now press the volume buttons and change the volume of the song being played. The volume goes up and down, and that's it. Perfect. Now open the Spotify app. Play a song. Click on the song album art to g...

  • Casual Listener
  • Run the iOS native music player and play a song. Now press the volume buttons and change the volume of the song being played. The volume goes up and down, and that's it. Perfect.   Now open th...
  • user-removed
  • Not applicable
  • 8584 Views
  • 2 replies
  • 0 likes
  • 8584 Views
  • 2 replies
  • 0 likes

can't sync iPhone

God, I hate paying premium for a service, yet getting same support as free. Ok, have iPhone4, all i want to do is sync the iphone playlists, but keep getting messages. I went to devices on spotify, went to iphone, sent me to itunes, and nothing. It e...

  • Music Fan
  • God, I hate paying premium for a service, yet getting same support as free. Ok, have iPhone4, all i want to do is sync the iphone playlists, but keep getting messages. I went to devices on spotif...
  • Peter__
  • Community Legend
  • 1396 Views
  • 16 replies
  • 0 likes
  • 1396 Views
  • 16 replies
  • 0 likes