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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397480 Views
  • 879 replies
  • 326 likes
  • 397480 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78578 Views
  • 124 replies
  • 32 likes
  • 78578 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17957 Views
  • 8 replies
  • 0 likes
  • 17957 Views
  • 8 replies
  • 0 likes

iPad, cannot play more than one track without restarting

Start playing a track in a playlist. After a few seconds hit the 'next track' button - artwork loads immediately, but no music and nothin buffered or buffering (at least for several seconds) - hit the 'previous track button' and not playing. Can't se...

  • Casual Listener
  • Start playing a track in a playlist. After a few seconds hit the 'next track' button - artwork loads immediately, but no music and nothin buffered or buffering (at least for several seconds) - hit th...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Top tracks not visible at start up

No apps running. Start Spotify, the What's New screen appears by default. The trending playlists list is visible, full width (landscape orientation). The top tracks list is not visible. Wait any amount of time (tried between 1 and 20 seconds) and sti...

  • Casual Listener
  • No apps running. Start Spotify, the What's New screen appears by default. The trending playlists list is visible, full width (landscape orientation). The top tracks list is not visible. Wait ...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

iPad playback stops mid-song, but is buffered

Track stops playing - I immediately use the position slider to advance by around 10 seconds and track continues immediately. This is 100% repeatable, so it has nothing to do with buffering or wifi or streaming quality etc. What I did notice was that ...

  • Casual Listener
  • Track stops playing - I immediately use the position slider to advance by around 10 seconds and track continues immediately. This is 100% repeatable, so it has nothing to do with buffering or wifi or...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

iPad search buggy

Ipad 2, no apps running, start Spotify, search for a band, after 20 seconds nothing. Touch the "What's new" button and then the "Search" button and suddenly the search results appear. Re-test the above completely with different pause durations betwee...

  • Casual Listener
  • Ipad 2, no apps running, start Spotify, search for a band, after 20 seconds nothing. Touch the "What's new" button and then the "Search" button and suddenly the search results appear.   Re-t...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

iphone

my spotify unlimeted doesent work on my iphone it says i need premium but it is sposed to work with unlimeted

  • Casual Listener
  • my spotify unlimeted doesent work on my iphone it says i need premium but it is sposed to work with unlimeted 
  • Liam
  • Community Legend
  • 163 Views
  • 6 replies
  • 0 likes
  • 163 Views
  • 6 replies
  • 0 likes

Data overages

Hi, I have ATT and my plan only includes 200MB data and I have to pay $15 per additional. I just got slapped with a $45 bill for data overages and I believe because of the Spotify app on my iphone which I use regularly. It seems that the app is using...

  • Newbie
  • Hi, I have ATT and my plan only includes 200MB data and I have to pay $15 per additional. I just got slapped with a $45 bill for data overages and I believe because of the Spotify app on my iphone wh...
  • h2obuffalo
  • Casual Listener
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Spotify not syncing with my phone!!!

Starting to get a little frustrated here. My Spotify program on my PC has not been able to recognize my iPhone as a device for quite some time now (same wireless network, no firewall restrictions). I decided to re-install the app on my phone to see i...

  • Regular
  • Starting to get a little frustrated here. My Spotify program on my PC has not been able to recognize my iPhone as a device for quite some time now (same wireless network, no firewall restrictions). I...
  • Goodman
  • Spotify Legend
  • 1444 Views
  • 2 replies
  • 0 likes
  • 1444 Views
  • 2 replies
  • 0 likes

Solved!! How do you seach your local files on iphone app?

I see where you can search the store but what about the local files i know ive done it before but cant get it to do it again.

  • Roadie
  • I see where you can search the store but what about the local files i know ive done it before but cant get it to do it again.
  • MattSuda
  • Spotify Star
  • 1212 Views
  • 1 replies
  • 0 likes
  • 1212 Views
  • 1 replies
  • 0 likes

Converted M4a to mp3 plays well on PC but not on iphone4

Converted M4a to mp3 plays well in spotify on PC but not on iphone4. The song appears on spotify on phone but wont play (no timebar)

  • Casual Listener
  • Converted M4a to mp3 plays well in spotify on PC but not on iphone4. The song appears on spotify on phone but wont play (no timebar)
  • Waymaker
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Solved!! organizing playlist by artist? on mobile devices

While my playlists are organized by artist on my computer, they're organized by date added on my phone and it's really confusing. How can I fix that?

  • Newbie
  • While my playlists are organized by artist on my computer, they're organized by date added on my phone and it's really confusing.  How can I fix that?
  • David
  • Spotify Legend
  • 7655 Views
  • 4 replies
  • 2 likes
  • 7655 Views
  • 4 replies
  • 2 likes

Music wont play on iPod touch 4g

I've got some songs (local, not from spotify) and when i sync them i can see them on my ipod but if i want to listen to them there is no audio. on the computer there is. well, there are songs that work, some dont =/

  • Casual Listener
  • I've got some songs (local, not from spotify) and when i sync them i can see them on my ipod but if i want to listen to them there is no audio. on the computer there is. well, there are songs that wo...
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Offline Content between multiple devices

Is there any way to make content that was made "offline" from one iOS device automatically "offline" for another? i.e. from my iPad to my iPhone Thanks

  • Newbie
  • Is there any way to make content that was made "offline" from one iOS device automatically "offline" for another?  i.e. from my iPad to my iPhone   Thanks
  • Rocio
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Unlimited not working

I had the 48 hour free trial which expired so purchased the unlimited. However cannot access anything. Using spotify via my iPhone, does this make a difference? What can I do?

  • Casual Listener
  • I had the 48 hour free trial which expired so purchased the unlimited. However cannot access anything. Using spotify via my iPhone, does this make a difference? What can I do?
  • MattSuda
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Please Help Me Understand Syncing Better

Can someone help me out here? I imported all of my iTunes playlists into Spotify on my iMac. Many of those playlists have songs that are not avaiable in Spotify, but are available in my iTunes library as local files. When I use Spotify Mobile, the on...

  • Music Fan
  • Can someone help me out here?     I imported all of my iTunes playlists into Spotify on my iMac. Many of those playlists have songs that are not avaiable in Spotify, but are available i...
  • christophernyck
  • Music Fan
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Solved!! New iOS release (0.5.3) - report any issues here

We just released a new Spotify version for iOS. IF you're having any trouble please read on. There are several parts to identifying, solving and forwarding issues: A. Use the Search function!You’re having some trouble with Spotify? Maybe someone alre...

  • Spotify Legend
  • We just released a new Spotify version for iOS. IF you're having any trouble please read on.   There are several parts to identifying, solving and forwarding issues:   A. &nbsp...
  • Goodman
  • Spotify Legend
  • 4658 Views
  • 27 replies
  • 0 likes
  • 4658 Views
  • 27 replies
  • 0 likes

iPhone freezes after log-in

Can't seem to start Spotify on my iPhone any more. I have to log in every time and then the What's new screen comes up but then doesn't load. Any suggestions? Happens omn my iPod Touch too. Both ave worked previously and Spotify works fine on my desk...

  • Newbie
  • Can't seem to start Spotify on my iPhone any more. I have to log in every time and then the What's new screen comes up but then doesn't load. Any suggestions? Happens omn my iPod Touch too. Both ave ...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Wadia docking for Ipod

Does anybody have an idea whether Wadia accesses the offline Spotify playlists on an Ipod touch, even if the songs are not purchased?

  • Regular
  • Does anybody have an idea whether Wadia accesses the offline Spotify playlists on an Ipod touch, even if the songs are not purchased?
  • erwinbosman
  • Regular
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Spotify to working on my iPad

I downloaded the app, had the trial and all was all sweet, I it played the music just fine and everything. The trial ended so I went to pay for the unlimited, payment went through and it was sweet. But now even though I've payed for it it's saying th...

  • Newbie
  • I downloaded the app, had the trial and all was all sweet, I it played the music just fine and everything. The trial ended so I went to pay for the unlimited, payment went through and it was sweet....
  • MattSuda
  • Spotify Star
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

One premium account, two Facebook logins

I would like to subscribe to premium, so my wife and I can listen to music at home via our I phones and Bluetooth speaker. It seems that you can only login via fbook, and obviously we have different logins for our own fb pages on our phones . What ar...

  • Newbie
  • I would like to subscribe to premium, so my wife and I can listen to music at home via our I phones and Bluetooth speaker. It seems that you can only login via fbook, and obviously we have different ...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes