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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47859 Views
  • 15 replies
  • 36 likes
  • 47859 Views
  • 15 replies
  • 36 likes

iOS New version with follower?

will the function with the follower implemented in the iOS-app?

  • Music Fan
  • will the function with the follower implemented in the iOS-app?
  • Ash2k80
  • Music Fan
  • 561 Views
  • 2 replies
  • 1 likes
  • 561 Views
  • 2 replies
  • 1 likes

Planning to buy an Ipod touch..

Hi there members, I'm planning to buy an Ipod touch, and planning to use spotify on it.I got an premium account, because I use it on my Samsung smart tv.The tv is always connected to the internet, so never the login problems I read about with the Ipo...

  • Newbie
  • Hi there members,     I'm planning to buy an Ipod touch, and planning to use spotify on it. I got an premium account, because I use it on my Samsung smart tv. The tv is always connec...
  • MichaelJerzak
  • Composer
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

spotify premium not working on iphone

i bought spotify premium , and in the spotify e on my computer it says i'm premium , but on the phone app it says i'm not premiumwhy is that

  • Gig Goer
  • i bought spotify premium , and in the spotify e on my computer it says i'm premium , but on the phone app it says i'm not premium why is that
  • Goodman
  • Spotify Legend
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Spotify App. does not start anymore

I use an iPhone 4S with actual iOS Version in Switzeland.I have a Premium Account.Since a few days, the app does not start (i can see a shortly a black header and a white page, then it disappears)I've deleted the safari history and also the cookies &...

  • Casual Listener
  • I use an iPhone 4S with actual iOS Version in Switzeland. I have a Premium Account. Since a few days, the app does not start (i can see a shortly a black header and a white page, then it disappea...
  • stocker4all
  • Casual Listener
  • 648 Views
  • 4 replies
  • 0 likes
  • 648 Views
  • 4 replies
  • 0 likes

Spotify crashes immediately on startup on iPad 1

I have quite a few playlist folders and playlists, but until the last update, Spotify was very stable on my iPad 1.Now it crashes at startup, even before the playlists are show. I run the latest version of spotify and I use the most recent version of...

  • Roadie
  • I have quite a few playlist folders and playlists, but until the last update, Spotify was very stable on my iPad 1. Now it crashes at startup, even before the playlists are show. I run the latest ...
  • MichaelJerzak
  • Composer
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Luanch using Siri

Has anyone had any success with this since the ios upgrade. It can't understand what i mean when i say spotify. thanks kcn

  • Regular
  • Has anyone had any success with this since the ios upgrade. It can't understand what i mean when i say spotify.   thanks   kcn
  • unangst
  • Newbie
  • 15398 Views
  • 9 replies
  • 0 likes
  • 15398 Views
  • 9 replies
  • 0 likes

iPod-Pad-Phone will not shut down music after timer tells it to do.

When going to bed I always put my iPod on with 25 minutes of music on the timer. After 25 minutes the timer should stop playing. Everything works well until 2 Spotify updates ago. Now the music stops for a second, en than goes further. When I use the...

  • Casual Listener
  • When going to bed I always put my iPod on with 25 minutes of music on the timer. After 25 minutes the timer should stop playing. Everything works well until 2 Spotify updates ago. Now the music sto...
  • EkcoJF
  • Casual Listener
  • 2235 Views
  • 4 replies
  • 1 likes
  • 2235 Views
  • 4 replies
  • 1 likes

Historical

Hi,I'm looking for a way to find a song again played few hours or few days ago. And why not evan all my historical listening?Is it a way to do that for now? In mobile app or even in desktop version of Spotify? Best regards,Pierre DUCHENE

  • Newbie
  • Hi, I'm looking for a way to find a song again played few hours or few days ago. And why not evan all my historical listening? Is it a way to do that for now? In mobile app or even in desktop versi...
  • Peter__
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

iPod Offline?

I have an iPod Touch. It is not the newest one. I have not bought Spotify, but I am about to. However, if it will not work in offline mode on a non iPhone, on my iPod, I don't want to buy it. Please let me know if I will for sure be able to listen to...

  • Casual Listener
  • I have an iPod Touch. It is not the newest one. I have not bought Spotify, but I am about to. However, if it will not work in offline mode on a non iPhone, on my iPod, I don't want to buy it. Please ...
  • Peter__
  • Community Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

No Track Details or Skip Track via Bluetooth

Hey all. I tried looking around for this but couldnt find a problem similar to mine. If after reading this you know where I can look, please let me know. Anyway, I recently installed an Alpine CDE-HD137BT in my car. First time I had Bluetooth in my c...

  • Casual Listener
  • Hey all. I tried looking around for this but couldnt find a problem similar to mine. If after reading this you know where I can look, please let me know.   Anyway, I recently installed an Al...
  • FReigM
  • Casual Listener
  • 1309 Views
  • 1 replies
  • 0 likes
  • 1309 Views
  • 1 replies
  • 0 likes

Solved!! Not recognizing premium account

I'm having the same problem. My phone doesn't recognize my premium account

  • Visitor
  • I'm having the same problem. My phone doesn't recognize my premium account
  • MichaelJerzak
  • Composer
  • 489 Views
  • 2 replies
  • 0 likes
  • 489 Views
  • 2 replies
  • 0 likes

Premium account not recognized on Iphone device

Hello, I have a Premium account, but the Iphone app is not recognizing it. When I play a song it says for premium users only. I have tried the suggestion on the Blog to log out and logged in a bunch of times but stll have the same issue. Please help....

  • Newbie
  • Hello,   I have a Premium account, but the Iphone app is not recognizing it. When I play a song it says for premium users only. I have tried the suggestion on the Blog to log out and logged in...
  • Singletoned
  • Regular
  • 530 Views
  • 5 replies
  • 1 likes
  • 530 Views
  • 5 replies
  • 1 likes

Solved!! Certain album not playing

I have just signed up to spotifiy preimium, but I am still in the 30 day trial. For some reason when I try to play "Bastille" album it refuses to stream, however I was listening to it around 2 hours before this issue occured. Everything else plays fi...

  • Casual Listener
  • I have just signed up to spotifiy preimium, but I am still in the 30 day trial. For some reason when I try to play "Bastille" album it refuses to stream, however I was listening to it around 2 hours ...
  • salisbury88
  • Casual Listener
  • 865 Views
  • 3 replies
  • 0 likes
  • 865 Views
  • 3 replies
  • 0 likes

Solved!! Wierd iTunes playlist containing missing playlists

I have around 90 playlists (albums, really) with an average of 20 tracks on my iMac (OSX 10.8.2) but only around 50 of them are synced normally. The last 41 of them have ended up ind this iTunes-folder of which I know nothing about. I don't use iTune...

spotify.png
  • Casual Listener
  • I have around 90 playlists (albums, really) with an average of 20 tracks on my iMac (OSX 10.8.2) but only around 50 of them are synced normally. The last 41 of them have ended up ind this iTunes-fold...
  • _sm_
  • Casual Listener
  • 810 Views
  • 5 replies
  • 0 likes
  • 810 Views
  • 5 replies
  • 0 likes

Feature Request - Radio History

I would like either:- a back button to go back to the track I just heard- a radio history playlist, even if it's only a FIFO 10 songs deep

  • Casual Listener
  • I would like either: - a back button to go back to the track I just heard - a radio history playlist, even if it's only a FIFO 10 songs deep    
  • Peter__
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Can you stream music on your phone in other countries with premium?

Hi If I buy a premium subscription, can I stream online music on my iPhone even while in another country? Thanks

  • Casual Listener
  • Hi   If I buy a premium subscription, can I stream online music on my iPhone even while in another country?   Thanks  
  • Peter__
  • Community Legend
  • 488 Views
  • 3 replies
  • 0 likes
  • 488 Views
  • 3 replies
  • 0 likes

Always crash in the lastest ver.

I'm a premium user, and I play music in my car under the offline mode of spotify, it's good.After updated the lastest ver. I even can't run spotity in my iphone, it crashes after 2-3 sec after I run.My iphone is 4, and the iOS is 5.0.1Please help

  • Regular
  • I'm a premium user, and I play music in my car under the offline mode of spotify, it's good. After updated the lastest ver. I even can't run spotity in my iphone, it crashes after 2-3 sec after I ru...
  • stocker4all
  • Casual Listener
  • 486 Views
  • 4 replies
  • 0 likes
  • 486 Views
  • 4 replies
  • 0 likes

Syncing Problems

Hi, I am using an Iphone 5 and a Windows 7 PC for spotify. Ever since the 6.0 spotify update, I have been experiencing multiple synching problems. Firstly, my iphone will not connect to spotify to sync local files, and I am following all of the direc...

  • Casual Listener
  • Hi, I am using an Iphone 5 and a Windows 7 PC for spotify. Ever since the 6.0 spotify update, I have been experiencing multiple synching problems.   Firstly, my iphone will not connect to spot...
  • puchaty
  • Regular
  • 493 Views
  • 3 replies
  • 0 likes
  • 493 Views
  • 3 replies
  • 0 likes

unable to move the tracks in any playlist

I cant move the tracks up and down in any playlist. What is the problem??

  • Newbie
  • I cant move the tracks up and down in any playlist.   What is the problem??
  • Peter__
  • Community Legend
  • 699 Views
  • 3 replies
  • 0 likes
  • 699 Views
  • 3 replies
  • 0 likes