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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43314 Views
  • 15 replies
  • 36 likes
  • 43314 Views
  • 15 replies
  • 36 likes

Search not working correctly

If you use the Spotify app on ipad (mini) it isn't working correctly this morning:Depeche Mode returns "karaoke depeche mode"David Bowie returns "an album by David Bowie"Running 6.0.181 app.

  • Music Fan
  • If you use the Spotify app on ipad (mini) it isn't working correctly this morning: Depeche Mode returns "karaoke depeche mode" David Bowie returns "an album by David Bowie" Running 6.0.181 app.
  • PVOR
  • Music Fan
  • 394 Views
  • 2 replies
  • 0 likes
  • 394 Views
  • 2 replies
  • 0 likes

Spotify stops playing - iPod

Okay... I looked for an answer on the FAQ and here but could not find anything directly related, most were talking about desktop version issues. I have aSpotify Premium account and about two weeks ago, when I'm playing songs through Spotify in my iPo...

  • Regular
  • Okay... I looked for an answer on the FAQ and here but could not find anything directly related, most were talking about desktop version issues.   I have aSpotify Premium account and about t...
  • felipeboom
  • Regular
  • 508 Views
  • 6 replies
  • 0 likes
  • 508 Views
  • 6 replies
  • 0 likes

wifi sync

I understand to play my local files on my iphone 4 (latest software update) , they have to sync via wifi with my pc (windows 7). Even though they are both connected to the same wifi, spotify on my pc won't recognize my iphone and it doesn't appear un...

  • Newbie
  • I understand to play my local files on my iphone 4 (latest software update) , they have to sync via wifi with my pc (windows 7). Even though they are both connected to the same wifi, spotif...
  • Sam
  • Spotify
  • 2294 Views
  • 2 replies
  • 0 likes
  • 2294 Views
  • 2 replies
  • 0 likes

Solved!! Wrong Song or Album is Played

Since my trial period is over, I can not bring up the correct song that i chose, either from my saved play lists or from the radio. For instance , if I pick song A, song B plays. I did try reloading, but that did not work.I have iPhone 5 with IOS 6.1...

  • Regular
  • Since my trial period is over, I can not bring up the correct song that i chose, either from my saved play lists or from the radio. For instance , if I pick song A, song B plays. I did try reloading,...
  • GRS2
  • Regular
  • 1776 Views
  • 14 replies
  • 0 likes
  • 1776 Views
  • 14 replies
  • 0 likes

Iphone Bottom bar bug

In the new version (app version 0.6.0.181). There is a bug where the currently playing tab will minimize and the bottom bar will disappear until you restart the app. The bug appears if you are playing a playlist with only 1 song on it and then queue ...

  • Casual Listener
  • In the new version (app version 0.6.0.181). There is a bug where the currently playing tab will minimize and the bottom bar will disappear until you restart the app. The bug appears if you are playin...
  • MichaelJerzak
  • Composer
  • 1040 Views
  • 3 replies
  • 0 likes
  • 1040 Views
  • 3 replies
  • 0 likes

Spotify using too much RAM causing it to be killed

Description:Spotify uses too much RAM. iOS kills Spotify when device runs out of free RAMA more detailed description, using numbered steps:1. Open the app2. Play radio3. Try to use another appWhat I expected to happen:I expected Spotify not to be kil...

  • Casual Listener
  • Description: Spotify uses too much RAM. iOS kills Spotify when device runs out of free RAM A more detailed description, using numbered steps: 1. Open the app 2. Play radio 3. Try to us...
  • Peter__
  • Community Legend
  • 3033 Views
  • 6 replies
  • 0 likes
  • 3033 Views
  • 6 replies
  • 0 likes

iOS Spotify App Volume Control Issue

Run the iOS native music player and play a song. Now press the volume buttons and change the volume of the song being played. The volume goes up and down, and that's it. Perfect. Now open the Spotify app. Play a song. Click on the song album art to g...

  • Casual Listener
  • Run the iOS native music player and play a song. Now press the volume buttons and change the volume of the song being played. The volume goes up and down, and that's it. Perfect.   Now open th...
  • user-removed
  • Not applicable
  • 8561 Views
  • 2 replies
  • 0 likes
  • 8561 Views
  • 2 replies
  • 0 likes

can't sync iPhone

God, I hate paying premium for a service, yet getting same support as free. Ok, have iPhone4, all i want to do is sync the iphone playlists, but keep getting messages. I went to devices on spotify, went to iphone, sent me to itunes, and nothing. It e...

  • Music Fan
  • God, I hate paying premium for a service, yet getting same support as free. Ok, have iPhone4, all i want to do is sync the iphone playlists, but keep getting messages. I went to devices on spotif...
  • Peter__
  • Community Legend
  • 1373 Views
  • 16 replies
  • 0 likes
  • 1373 Views
  • 16 replies
  • 0 likes

Adding already synced playlist

Hi! When i add more music, like an album to a certain playlist on my Mac and want it to be synced to my Iphone how do i do it without syncing the hole playlist once again? Like adding 12 songs takes an hour to be synced:/ Thank's for an answer:)

  • Casual Listener
  • Hi! When i add more music, like an album to a certain playlist on my Mac and want it to be synced to my Iphone how do i do it without syncing the hole playlist once again? Like adding 12 songs takes ...
  • MichaelJerzak
  • Composer
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

iPod Touch 5g doesnt sync over same WiFi signal, not recognized as device using lightning cable

First of all I would like to point out that I have successfully been able to sync some of my music to my iPod, but only over wifi at a friends home. I've lost hope that spotify will ever get support or fix the lightning cable problem. My iPod touch h...

  • Visitor
  • First of all I would like to point out that I have successfully been able to sync some of my music to my iPod, but only over wifi at a friends home. I've lost hope that spotify will ever get support ...
  • Peter__
  • Community Legend
  • 1223 Views
  • 2 replies
  • 0 likes
  • 1223 Views
  • 2 replies
  • 0 likes

WTF, my iPod touch is refusing to play!!!

When starting to play evrey song stops playing after abot one(1) minute.I have premium account so this really sucks...Nothing wrong with the account coz it plays on every other device i use.It´s the same even if i use OffLineMode. plz, anyone having ...

  • Casual Listener
  • When starting to play evrey song stops playing after abot one(1) minute. I have premium account so this really sucks... Nothing wrong with the account coz it plays on every other device i use. It´...
  • alzoh
  • Casual Listener
  • 3257 Views
  • 31 replies
  • 0 likes
  • 3257 Views
  • 31 replies
  • 0 likes

I can't sync Ipod while spotify is running on pc

The headline is a bit deceptive, I can actually sync, that's not exactly the problem. The problem is that whenever I try to connect my Ipod to my pc, via wifi or usb, my pc version unchecks all of my playlists which deletes all of my songs on my Ipod...

  • Gig Goer
  • The headline is a bit deceptive, I can actually sync, that's not exactly the problem. The problem is that whenever I try to connect my Ipod to my pc, via wifi or usb, my pc version unchecks all of my...
  • rdngmikey
  • Gig Goer
  • 905 Views
  • 2 replies
  • 0 likes
  • 905 Views
  • 2 replies
  • 0 likes

Won't play Premium

I just bought Spotify premium and it won't work on my phone. I can't figure out how to fix this issue. I don't know if I have a spotify account Seperate from my Facebook account

  • Casual Listener
  • I just bought Spotify premium and it won't work on my phone. I can't figure out how to fix this issue. I don't know if I have a spotify account Seperate from my Facebook account
  • TheRealMjUnit
  • Casual Listener
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! App switching reinitializes radio station if paused.

If I pause the radio, and switch apps, when I come back to Spotify the app unnecessarily reloads the radio station and forgets what song was playing.

  • Regular
  • If I pause the radio, and switch apps, when I come back to Spotify the app unnecessarily reloads the radio station and forgets what song was playing.
  • MichaelJerzak
  • Composer
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

New UI

When in playlist HATE HATE HATE how you now can't now fast forward into like a minute into that track from that screenNow need to open the track up to do thisBad

  • Regular
  • When in playlist HATE HATE HATE how you now can't now fast forward into like a minute into that track from that screen Now need to open the track up to do this Bad
  • Peter__
  • Community Legend
  • 471 Views
  • 3 replies
  • 0 likes
  • 471 Views
  • 3 replies
  • 0 likes

Shuffle problems

I thought the new iPhone version fixed this but it's still happening. Whenever I play an album after playing "Starred Tracks" on shuffle it also shuffles the album even though I don't want it to.

  • Casual Listener
  • I thought the new iPhone version fixed this but it's still happening. Whenever I play an album after playing "Starred Tracks" on shuffle it also shuffles the album even though I don't want it to.
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Bibliothèque sur iPhone

Bonjour ! Je me demandais s'il était possible (ou si cela était en projet) d'avoir la bibliothèque sur l'application iPhone. En effet, cela permettrait, comme sur l'ordinateur, d'accéder à tous les titres ajoutés dans toutes les playlists confondues....

  • Regular
  • Bonjour !   Je me demandais s'il était possible (ou si cela était en projet) d'avoir la bibliothèque sur l'application iPhone.   En effet, cela permettrait, comme sur l'ordinateur, ...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

ipad syncing local files from pc problem

I can't sync local files from pc. the spotify won't find my ipad. pls i'm a premium subscriber and want it to work.

  • Newbie
  • I can't sync local files from pc. the spotify won't find my ipad. pls i'm a premium subscriber and want it to work.
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Solved!! iPhone 0.6.0.181: Freeze & Crash

I've un-installed/re-installed several times and re-booted my phone just as many but app continues to freeze up and crash. I don't notice any particular action that makes it do this, as it has happened so many times in so many situations. I did notic...

  • Visitor
  • I've un-installed/re-installed several times and re-booted my phone just as many but app continues to freeze up and crash. I don't notice any particular action that makes it do this, as it has happen...
  • user-removed
  • Not applicable
  • 671 Views
  • 4 replies
  • 0 likes
  • iphone
  • 671 Views
  • 4 replies
  • 0 likes

Solved!! Offline tracks

I used to be a premium member and had a whole playlist available for offline mode. Then I lost my premium account and all the tracks are no longer available off line

  • Newbie
  • I used to be a premium member and had a whole playlist available for offline mode. Then I lost my premium account and all the tracks are no longer available off line
  • MichaelJerzak
  • Composer
  • 433 Views
  • 2 replies
  • 0 likes
  • 433 Views
  • 2 replies
  • 0 likes