Getting white noise on all songs

[HyperSquid]

Plan

Premium

Country

England

Device

iPhone 14

Operating System

iOS 18.7.1

My Question or Issue

Getting white noise on all songs, when playing from phone or airpods. Do not get this with any other app. I am on very high quality and ahve uninstalled and reinstalled but no fix. Started using youtube music now nad that works perfectly. Just want to se eif this will fix or i need to cancel my plan

[Novy]

Hey there @HyperSquid,

Thanks for reaching out. 

Just to confirm, have you tried with a different pair of Bluetooth headphones or speakers to see if the issue persists? If so, does changing the audio quality make any difference?

Also, could you let us know if the issue happens only when you're streaming music or with downloaded content as well?

We'll be on the lookout for your reply.

[HyperSquid]

Hey yes tried with different bluetooth devices including my car speakers and I get it.Changing audio quality does not make a difference.

Happens with streaming an downloaded songs.

[Yordan]

Thanks for the reply, @HyperSquid.

Are there any other external sound-enhancing settings or apps you might have activated on your iPhone, such as Dolby Atmos, a custom equalizer, etc.? If so, try disabling them temporarily to see if that helps.

Let us know how it goes 👍.

[HyperSquid]

No I have no external sound boosting issues

[HyperSquid]

No boosting apps at all

[Dessi]

Hey @HyperSquid,

Thanks for your reply!

iPhones do have a built-in background noise setting, so can you double-check if it happens to be turned on by following these steps:

1. Go to your iPhone's Settings. 
2. Tap on Accessibility. 
3. Select Audio & Visual. 
4. Tap on Background Sounds and toggle it off in case it's on.

You also mentioned reinstalling the app already, but we'd recommend performing a clean reinstall as well, since it's more thorough and ensures that any damaged cache is removed. It'd also be great if you can ask a friend or a relative to log in their own account on your phone to check if they get the same behavior. This will helps us check if it's account- or device-related.

Keep us posted.

[HyperSquid]

Hey I’ve done all them and still receiving the issue 

[AlejaR]

Hey there @HyperSquid,

Thanks for keeping us in the loop.

Just to confirm, do you use any cache-clearing or task-killing apps? If yes, try setting Spotify up as an exception to see if you notice any difference.

Additionally, we’d like to gather some additional info. Please send us:

• The exact Spotify version you’re running. 
• We understand that you’ve asked someone to log in on their account on your phone. Just to clarify, did the same happen when you open a different account on your phone as @Dessi suggested above?
• In the same lines, does this happen if you open your account on a different mobile device? You can ask for the mobile of a relative or a friend to open your account there and check.

We’ll be on the lookout for your reply.

[HyperSquid]

Spotify version: 9.0.86.1354

Spotify is fine on my computer.

will test again on someone else device