How to get app to recognise the country i'm in now

22fab3cjjcemmufmnnsu · 2024-09-16

The app incorrectly thinks I am in Malaysia (I am in Australia but was in Malaysia for a couple of hours due to travel). My account is set up to be for Australia and so now it won't let me log into/use the app anymore. How do I get my phone/the app to recognise I'm back in Australia?

Maxim · 2024-09-17

Hey there,

Thanks for reaching out.

You can update your account's country setting at https://www.spotify.com/account/profile/ 🙂

Let me know how ti goes!

MaximSpotify Star

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22fab3cjjcemmufmnnsu · 2024-09-25

Thanks for the reply, however my account correctly thinks i am in Australia. So this does not solve my problem and i still can't access the Spotify on my phone through the app 😞 I've tried uninstalling the app to see if it now recognises that i am in Australia but no difference.

Vasil · 2024-09-28

Hey @22fab3cjjcemmufmnnsu,

What error message are you getting and is it present only on the mobile app?

Make sure you're not using any VPN services and, just in case - double-check if the country settings are correctly set by following the steps here.
We'll be on the lookout for your reply 🙂

VasilModerator

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22fab3cjjcemmufmnnsu · 2024-10-04

thank you! turned off the VPN and that worked!

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