I can't log onto my spotify iPhone app

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I can't log onto my spotify iPhone app

mrojas527
Casual Listener
I'm having trouble logging onto my Spotify account through my iphone app. I keep getting a message that my user name or password is wrong. I have changed my password twice. Anyway to get the issue resolved?
206 Replies

user-removed
Not applicable
It has somehow mixed up two e-mail adresses

_athirah
Newbie
I have problem to log in my spofity in iphone app. Already uninstall and install but still the same problem. Help me !!

Bibybrigette
Newbie

Both User & Password are correct but i still can't log into my Spotify account. Login failed, it tells me that i already created an account with that email address. And yes, i clicked LOG IN! I didn't click Sign Up. I'm upset because i really want to use my Spotify acount but i can't what so ever!!! I also changed my password to see if that would work but no.

Lexersaint1
Casual Listener
Hi im wortied to log out my app using my iphone because i dont know which user id i used in my iphone. It doesnt show in my iphone what my is my user id. Pls help

doreashoe
Newbie

That worked for me. I was using my email and didn't realize my username was different. The app on iPhone Log In should really say "username only" and not "username or email", because then you think your email will work and it doesn't.

ozisoki
Newbie

I was hugely skeptical...but it worked. Thanks!

Fluffgirl1
Newbie
I can log on via iPad but not iPhone though I have premium tells me I am not eligible on my iphone

ebuckar
Newbie
This is the correct solution, thank you. However, it is a development flaw not a flaw of the users. The login form field actually reads "username OR email" . So an email SHOULD work but the ap developer did not include a check for the email, only the username. Thanks for sorting this out. Spotify needs to correct this issue in their iPhone ap.

hannahhh213
Newbie
try making a new acc or forgot password option. try all emails 🙂

capt1
Casual Listener

You can't be serious spotify guys?! 

 

I vented about this one year ago asking if anyone at spotify was actually reading these threads and listening.   Yet here we are PAGES and PAGES later on this one single thread (I wonder how many others there are too), with other people suffering with exactly the same problem.  With me still be notified by email about this thread and everyone trying to solve the issue that was solved a year ago.  Of course nobody scrolls back through all those pages.

 

Surely someone can addess this bug.   Clearly it's an easy fix (to use same authentication methods on the web browser versus the app) and should be fixed.   Either allow both to use a username/email, or one or the other. But causing such frustration for so many people is needless. 

Stuartjdevine
Casual Listener
Having the same problem. Has this been resolved yet? I am paying for premium service but not able to access

Stuartjdevine
Casual Listener
My user name and email are the same so this will not work for me. Anyone got any suggestions?

DaveMenard
Casual Listener
Well said

DaveMenard
Casual Listener
Yes, dump spotify! Garbage app!

DaniloDoody
Newbie
Updated the app and it suddenly jumped to offline & wouldn't go back to online status despite having a network connection. Uninstalled & reinstalled the app & now can't log in - I just get the three dots forever.

Sadiakhawaja
Newbie
Ive reset my password many times and every time I try to log in it fails to recognise it? Need help
Thank you

Antonioglanvill
Newbie
It worked , You are so right - me included

iluketheduke
Newbie
I recently deactivated my Facebook acct. what now?

Jaclynrandle
Newbie
Woke up to realise that I've been logged out of my account and now stressing as I've tried literally everything, password is correct and I'm logging in with the same username but it's still showing the three dots and password is incorrect!! HELP!!!

user-removed
Not applicable

This didn't work for me. Not sure how to solve. Any other ideas? Tried to reinstall, log in with email, with user name, changed password several times. Logging in on laptop works but not i phone app.

 

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