I'm having trouble logging onto my Spotify account through my iphone app. I keep getting a message that my user name or password is wrong. I have changed my password twice. Anyway to get the issue resolved?
Both User & Password are correct but i still can't log into my Spotify account. Login failed, it tells me that i already created an account with that email address. And yes, i clicked LOG IN! I didn't click Sign Up. I'm upset because i really want to use my Spotify acount but i can't what so ever!!! I also changed my password to see if that would work but no.
That worked for me. I was using my email and didn't realize my username was different. The app on iPhone Log In should really say "username only" and not "username or email", because then you think your email will work and it doesn't.
This is the correct solution, thank you. However, it is a development flaw not a flaw of the users. The login form field actually reads "username OR email" . So an email SHOULD work but the ap developer did not include a check for the email, only the username. Thanks for sorting this out. Spotify needs to correct this issue in their iPhone ap.
I vented about this one year ago asking if anyone at spotify was actually reading these threads and listening. Yet here we are PAGES and PAGES later on this one single thread (I wonder how many others there are too), with other people suffering with exactly the same problem. With me still be notified by email about this thread and everyone trying to solve the issue that was solved a year ago. Of course nobody scrolls back through all those pages.
Surely someone can addess this bug. Clearly it's an easy fix (to use same authentication methods on the web browser versus the app) and should be fixed. Either allow both to use a username/email, or one or the other. But causing such frustration for so many people is needless.
Updated the app and it suddenly jumped to offline & wouldn't go back to online status despite having a network connection. Uninstalled & reinstalled the app & now can't log in - I just get the three dots forever.
Woke up to realise that I've been logged out of my account and now stressing as I've tried literally everything, password is correct and I'm logging in with the same username but it's still showing the three dots and password is incorrect!! HELP!!!