I can't scroll on the left side of the screen.

[quiveringheartofcory]

It only happens in Spotify, and it's not a issue with my display. Already performed a clean reinstall etc etc.

Plan

Premium

Country

Brazil

Device

(iPhone 6S)

Operating System

(iOS 15.7.5)

My Question or Issue

How do i fix this?

[Sturgeboy1]

And also, it was version 8.8.88.445

[rickyavep]

Did your brother have an older version of the app?

[WetchedWabbit]

I’ve noticed that when the app is freshly opened (after the app has been restarted) the left side of the is usable. But as soon as I switch screens (through the buttons on the bottom of the screen) the problem comes back, and the entire left side of the screen is unusable to be scrolled on.

[marthelheim]

Over a year later and this problem has not been fixed. And they have the nerve to raise the price again. I’m switching to youtube music. 

[WetchedWabbit]

Can't scroll on the left side of the screen 

The above thread shows many people who have the same problem as I do. The person who posted it has a good screen recording. But, someone in the replies posted an image that misinforms onlookers, one that does not address the problem we are having. For the one posting the image, it is only a small portion on the edge of the screen. For almost all of us in the thread, we cannot scroll anywhere on the left hand side of the screen. 

It's been over a year for many of us (that is, those who didn't cancel their subscriptions), and there hasn't been any solution. 

Plan

Premium

Device

iPhone 8

Operating System

(iOS 16.7.10)

[kie4]

iPhone 8

Spotify Version: 8.9.94.418

 iOS Version: iOS 16.7.10 (20H350)

[Maria]

Hey folks,

Thanks for posting in this thread!

We're keeping an eye on your comments here, however, as we couldn't reproduce the exact behavior your describing from our end, we would need some more details from you.

It would great if you could let us know the following (if you haven't already):

• Any troubleshooting you've tried (clearing cache, trying another account, clean reinstall, etc.)
• Do you have any specific font/layout or assistant zoom set for your phone? This can usually be done through the device's settings.
• The make, model & OS version of your device.
• Exact Spotify version.
• A video showing how things look from your end when you're trying to scroll, if possible.

These details will help us look into this behavior further. Should the files be too large to attach here in the Community, you can send them to us as unlisted YouTube videos or via Google Drive (just make sure it doesn't include any personal info).

Keep us in the loop!