Help Wizard

Step 1


Iphone App Crashing

Iphone App Crashing



I have just downloaded the app from the app store and it keeps crashing as soon as I try and log in. 


Ive tried to reinstall the app after deleting it. 


Ive reset the phone by holding the two buttons down and then reinstalled the app.


Ive turned the phone off etc.


I downloaded the app on an Iphone5s and logged into my account no problem. So i know my account isnt a problem.




Iphone 4s

iOS 7.1.2



1 Reply

Hey there! When you reinstalled, did you use the steps outlined here for a clean reinstallation of the application.

Give this a shot and let us know if it works. If not, I recommend utilizing the workflow for troubleshooting  iOS Problems. Post that here once you're done and we can assist. 

If this solved your issue - Mark it as a solution!
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