Iphone stops playing when display switches off

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Iphone stops playing when display switches off

kyoban
Casual Listener

This seems new - it did not do this until yesterday.

 

I tried to fix it - no success

 

Who knows what to do please?

 

Thanks, Uli

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Re: Iphone stops playing when display switches off

Jordi
Community Legend

Hi there,

Have you tried doing a full full reinstallation of the app?


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View solution in original post

Solution!

Re: Iphone stops playing when display switches off

Merik
Community Legend

@kyoban wrote:

Thanks Jordi,

 

resetting I would only like to use a last resort... Afraid to loose my music collection.

 

Isn't there a button somewhere (that I may have hit inadvertently)?


There isn't a button that could have cused this. Although, when you reinstall the application, you won't lose any music except for local tracks you and offline music, which can all be resynced. All music that you have added to your Spotify collection is stored on Spotify's servers, so you won't have to re-add everything.

 

Like @Jordi said, I recommend you try a clean reinstall.

  1. Uninstall Spotify
  2. Hold down home and power button until Apple logo appears
  3. Then reinstall

If that doesn't work, let us know!

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

View solution in original post

5 Replies
Solution!

Re: Iphone stops playing when display switches off

Jordi
Community Legend

Hi there,

Have you tried doing a full full reinstallation of the app?


What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


View solution in original post

Re: Iphone stops playing when display switches off

kyoban
Casual Listener

Thanks Jordi,

 

resetting I would only like to use a last resort... Afraid to loose my music collection.

 

Isn't there a button somewhere (that I may have hit inadvertently)?

Solution!

Re: Iphone stops playing when display switches off

Merik
Community Legend

@kyoban wrote:

Thanks Jordi,

 

resetting I would only like to use a last resort... Afraid to loose my music collection.

 

Isn't there a button somewhere (that I may have hit inadvertently)?


There isn't a button that could have cused this. Although, when you reinstall the application, you won't lose any music except for local tracks you and offline music, which can all be resynced. All music that you have added to your Spotify collection is stored on Spotify's servers, so you won't have to re-add everything.

 

Like @Jordi said, I recommend you try a clean reinstall.

  1. Uninstall Spotify
  2. Hold down home and power button until Apple logo appears
  3. Then reinstall

If that doesn't work, let us know!

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

View solution in original post

Re: Iphone stops playing when display switches off

kyoban
Casual Listener

Thanks Merik and Jordi,

 

this sounds good!

 

I will do exactl what you decribe - thank you both for taking the time to support me!

 

Kyoban

Re: Iphone stops playing when display switches off

kyoban
Casual Listener

It worked!! So glad!

 

Thanks again guys!

 

 

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