Just signed up for premium, Not working on iPad.

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Just signed up for premium, Not working on iPad.

FrankLeeHye
Casual Listener

Help.

 

Thanks!

13 Replies

Re: Just signed up for premium, Not working on iPad.

FrankLeeHye
Casual Listener

Also not working on my iPhone. 

Re: Just signed up for premium, Not working on iPad.

user-removed
Not applicable

Hey there!

 

There is slow server for now, so those updates to paid accounts might take a while.

 

Sorry for this.

Re: Just signed up for premium, Not working on iPad.

revizack
Casual Listener

How long will it take to fix?  It's been almost a week already. 

Re: Just signed up for premium, Not working on iPad.

user-removed
Not applicable

Hey,

 

Tried already Log out and then Log in back?

 

Cheers.

Re: Just signed up for premium, Not working on iPad.

David
Spotify Legend
revizack - I've just taken a look at your account and Premium should be active... Are you still unable to use it at all?
Airhorn Enthusiast

Re: Just signed up for premium, Not working on iPad.

AGM
Regular

Hi, I also signed-up for premium a few days ago and spotify is not working on my ipad2.  What am I doing wrong?

Re: Just signed up for premium, Not working on iPad.

Thomaslancashir
Newbie
I am having the same problem. What is the solution guys? It worked fine for 48 hours, but won't recognise I have already paid for premium. This really isn't acceptable as we ha e all paid for this subscription and expect to be able to use it. Perhaps I should get in contact with the office of fair trade? Spotify you should reinburse all these people having problem or fix it ASAP!

Re: Just signed up for premium, Not working on iPad.

Jude
Spotify Legend

Hi  Thomas,

 

You started on the 48 hour trial. It looks like the server slowdown experienced a few hours ago affected your transition to the full subscription. Hopefully, this should have been processed now. If there is any problem, log out of Spotify (File > Log out) and log in again.

 

Let me know how it goes.

Re: Just signed up for premium, Not working on iPad.

Lobrandier
Newbie

I am having the same problem. tried logging out and logging back in. Saying i'm not a premium member. HELP

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