Local File Music Not Found on Mobile

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Local File Music Not Found on Mobile

gto512
Casual Listener

Plan

Premium

Country

United States

Device

iPhone 6s

Operating System

iOS 12.2

 

My Question or Issue

I tried adding some songs I had downloaded on my computer to my Spotify account and it worked on my computer, but the songs didn't show up on my phone. I made sure I had both playlists downloaded and that the software was up to date on both the computer and the phone and I met all of the requirments listed on the help page that I used to do this. I'm not really sure what I am doing wrong.

6 Replies

Re: Local File Music Not Found on Mobile

Rock Star 21
Rock Star 21

Hi @gto512, thanks for writing.

 

If you're using a PC, please check Windows firewall or if you have a anti-virus suite running that includeds a firewall, make sure to allow spotify.exe through. Under Windows Firewall there are two spotify.exe apps listed, one is checked for public networks and one for private networks. Put a check mark next to them both and click OK at the bottom, and let me know if it helps!

BittencourtRock Star 21
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Note: I'm not a Spotify employee.

Re: Local File Music Not Found on Mobile

gto512
Casual Listener
Nothing happened. Here's what I'm doing, just in case I'm doing anything
wrong: First, I added the folder from my computer to the local files and
then turned it on. I then searched for one of the songs on the playlist to
get to it. Once I got to the local files playlist, I added each song to a
new playlist. Then, I clicked download on the computer playlist, went to
the app on my phone after I made sure I was connected to the same wifi
network, went to the playlist, and clicked download from the little 3 dots
in the upper right corner. I waited a few minutes and nothing showed up in
the playlist. It says there are 13 songs on the playlist on the playlists
menu page but when you go to the actual playlist nothing is there. It also
has a grey download arrow next to it unlike the rest of the playlists I
have downloaded, which are green. Am I doing something wrong? Is there
something else I have to do? Thanks for your help!

Re: Local File Music Not Found on Mobile

Rock Star 21
Rock Star 21

Hey @gto512,

 

Did you double check if your local files are playing correctly in the desktop Spotify app? To do this, just go to Local Files on the left column and play them.

 

If they're alright, just drag them to the playlist you want. Then open your iPhone app and go the playlist to download it (make sure it's on the same Wi-Fi as the PC).

 

That should work!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Local File Music Not Found on Mobile

gto512
Casual Listener
Sadly, nothing happened again. I have been making sure to follow everything
you have said and I have made 4 playlists attempting to do this but none of
them have the songs that are on the computer. I don't really know what to
do at this point. All of the songs play perfectly fine on the computer, I
have made sure the firewall things are checked off, and I've made sure to
do everything you've suggested to do while doing everything the Spotify
community article has said to do as well.

Re: Local File Music Not Found on Mobile

Rock Star 21
Rock Star 21

Hey @gto512,

 

Have you tried unchecking the 'hide unplayable songs' button under Settings > Playback on your phone? 

 

If that doesn't work, could you let us know the exact Spotify app versions on your desktop and mobile?

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Local File Music Not Found on Mobile

Rock Star 21
Rock Star 21

Hey @gto512,

 

So, did it work?

 

Let me know if you need further help!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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