Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I’m trying to log in but keep getting the same answer “login failed”. I have now tried to reset my password about 7-8 times without any luck of logging in, by pressing the “forgot my password” option. I’m running out of password possibilities here. Not to mention patience.
All this happened after I accepted the offer of paying 990 SEK for a whole year of Spotify.
What to do? Fed up! Want to access my playlists and saved music.
All the best!
Solved! Go to Solution.
Hi @cliedberg, help's here!
To check, are you using your correct username and password combination when attempting to log in using the the username field? We'd recommend using the password reset form if you need to change it again.
As for your username, you should see it on the email you received when setting up your Premium subscription if you need a reminder. Make sure you're using this and not your email address, but you can try logging in with the correct email address in the username field, too.
We'd also recommend checking if you can log in successfully on a number of other devices. It might be worth checking the connections of any that aren't working. For mobile, make sure you're on a WiFi connection and not just relying on your cellular network.
If you're still having trouble after some further testing, we'd recommend getting in contact with us directly via email, or by tweeting our support handle. We'll be able to help you out further and take a look under the hood.