Login fails on iPad 4th Generation iOS 10.3.3

[Esther17]

Plan

Premium

Country

Germany

Device

(iPad 4, 32gb, 2012)

Operating System

iOS 10.3.3

Hi there,

I just got an old iPad 4 from my father. Specs above. I'm able to install an older, officially working version of spotify but everytime I want to log in  it says "something went wrong. Please try again later." (in german: "Etwas ist schiefgelaufen. Bitte probiere es später noch einmal").

Even after de- and reinstalling and restart it just doesn't work. Anyone out there with a hint to solve this problem..?

Thanks,

Esther

[Billy-J]

Hey @Esther17, thanks for reaching out to the Community!

I checked the specifications for the iPad you mentioned in your original post, and the iOS version is currently not supported by Spotify. To ensure that Spotify runs smoothly and without issues, you'll need an iOS device running iOS 13 or later. There's more information on the system requirements here. 

You can always use the Web Player on the iPad as an alternative to using the app.

I hope this helps. I'll be here if you need a hand with anything else! 

[Esther17]

Hey Billy-J,

thanks for your reply and sorry for my belated reaction!

OK - then it is like it ist and I can't use the app on my device... 😞

Unfortunately even my browser is too old to play the browser version of spotify... do you have a hint how I can solve this?

Kind regards

Esther

[Billy-J]

Hey @Esther17, 

Thanks for the reply!

I checked this page that contains the requirements for the Web Player to work, and it looks like you would need Safari 11 or later. If you don't have Safari 11 or later, then the Web Player may not work properly. 

Outside of that and the system requirements, I am unable to guarantee the optimal performance of Spotify on your device. 

[Aliceflow]

So bad!! Spotify should release versions for old devices that allow to simple music reproduction, which is their main service. There is no reason why the don't do that. You are loosing money, as philosophy of people who use old devices is not going to change. Better include everyone on the use os Spotify. Can't wait to see that. Cheers