Lost all pre-sets on my equalizer tab

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Lost all pre-sets on my equalizer tab

Tamed_warrior

I have an iPhone 11 Regular and I’ve been using Spotify for around 4 to 5 years, Normally when I go to the equalizer tab in settings on the app and play my music on the “Dance” pre-set that they had on there

 

I now no longer have any equalizer pre-sets anymore and it’s messing with my music because the feedback of my own personal adjustment on the equalizer tab stinks, I get too much feedback and sounds like my ears are going to bleed when the high pitch sounds come through, the presets made things a lot easier 

please help me fix this 

 

My iPhone runs on IOS 15.3

latest updates have been made to both the iPhone and the app itself 

 

also I deleted it and reinstalled it and no luck 

including restarting my phone and still no luck 

plus submitting this was a issue too because the library came up blank and only showed pictures and videos as I was scrolling down

 

Added screen video of that too

F01229BA-1339-43A4-BB94-C26DC514D602.png
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Kiril

Hey folks,

Thanks for your posts in the Community and for reporting this situation.

The right developer teams at Spotify are now informed about this happening for multiple iOS users and are investigating the matter. We don't have official info on when this will be resolved, but we'll keep you posted here and recommend keeping your app up to date, so not to miss any fixes with the upcoming releases.

Hope it gets sorted out soon. If you need anything else, the Community is here for you.

Kiril Moderator
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5 Replies

Tamed_warrior

Also I turned it on too and it’s still not there

AD882677-6513-44E4-97B7-11F343A9D2DD.png

Abrewer85
Same problem here. Been like that for a couple of days now. I also run iOS

Murray69

I am also getting the same issue mentioned above.

Tamed_warrior

It’s driving me crazy 

about to do a 45 min drive 

 

Pray for me 😅

Marked as solution

Kiril

Hey folks,

Thanks for your posts in the Community and for reporting this situation.

The right developer teams at Spotify are now informed about this happening for multiple iOS users and are investigating the matter. We don't have official info on when this will be resolved, but we'll keep you posted here and recommend keeping your app up to date, so not to miss any fixes with the upcoming releases.

Hope it gets sorted out soon. If you need anything else, the Community is here for you.

Kiril Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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