Lyrics not showing

[AlexMutescu]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

Romania

Device

(iPhone 12

Operating System

(iOS 15.3)

My Question or Issue

The lyrics are not showing on my iOS device. On desktop and TV are working but on the phone it doesn’t work. It’s really frustrating.I need a little bit of help

[Jeremy]

Hi there @AlexMutescu,

Thank you for reaching out to the Community. We'd like to take a closer look into this so that you can enjoy your lyrics on your phone as well.

Can you start with performing a clean reinstall of the app as this will make sure there's no old cache files causing this.

We'll keep an eye out for your reply.

Take care!

[AlexMutescu]

No.. even after that.. lyrics still not showing

[Yordan]

Hey @AlexMutescu,

Thanks for the reply!

We've reported this to our internal teams at Spotify, so they'll investigate further.  You should see the Lyrics feature on your phone in 5-7 working days.

The Community is always here if there's anything else you need assistance with.
 

Cheers!

[AlexMutescu]

Still not working after a week

[Eni · Accepted solution]

Hey there @AlexMutescu, 

Thanks for getting back to us. 

In this case, we'd recommend reaching out to our Customer Support through any of these channels, so they can take a closer look at your account and give you a hand with this. 

If you need a hand with anything else, the Community is here for you.