Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Today, after I just updated the app to the latest version, thereโs a seriously annoying issue. When the music is paused and I lock my phone, the music starts playing. I have to completely force close the app so that it does not play anything while my phone is locked and the screen is off. Seriously, after EVERY update you all have been doing the past several months, I experience problems with UI or functionality. Iโve been using Spotify Premium for YEARS and I have never had so many problems in a short amount of time. Please get your act together. Iโve been considering just moving on to a different service.
Plan
Premium
Country
United States
Device
iPhone Xs
I have the exact same problem and it is seriously annoying.
Plan
Premium
Country
New Zealand
Device
iPhone Xs
I thought I was going crazy! It just started doing this yesterday, and now I see that the iOS app was updated then. I listen to spotify at night playing via my iPhone, and I'll experience this bug when I try to stop music playback in the morning....however, I also play Spotify via Bluetooth in my car, and I haven't noticed this issue when stopping playback after turning the car off.
Nevetheless, an annoying bug. Have to force-quit the app to stop music from playing when it occurs.
Plan
Premium
Country
United States
Device
iPhone Xr
Same itโs really starting to annoy me now. Anyone find a fix??
Indeed very annoying. Hope they fix it soon.
Same thing is happening with me ๐ wth fix this issue
Iโve been experiencing the same issue over the last month or so and found the only (*temporary*) solution was to uninstall and reinstall the app. Issue started up again a few days later. Really donโt want to have to uninstall and reinstall every single time ๐๐คฆ๐ฝโโ๏ธ (iPhone XR)
I have had this exact same problem on and off for a while now. Hope they fix it soon as itโs getting very annoying
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ