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Sounds strange.
Before you contact support (1), please check if it shows everywhere (2) only your status as free user.
I am assuming your bank card/details didn't change recently?
(1)
They usually reply within 1-2 days.
You'll get an automated reply email, on which you need to reply back.
https://www.spotify.com/about-us/contact/contact-spotify-support/
(2) e.g. when you use mobile/desktop app, check in the web player, or vice versa. thx
Hi @Johlind, can you confirm that your account shows that you have a Premium subscription at https://www.spotify.com/us/account/overview/?
@MaksG87, can you confirm that your songs are definitely synced offline before you actually go to play them offline?
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ