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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

38184 Views

41 replies

10 likes

  • 38184 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

103690 Views

115 replies

12 likes

Other
  • 103690 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1355 Views

0 replies

0 likes

iOS
  • 1355 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299503 Views

61 replies

16 likes

  • 299503 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126237 Views

19 replies

38 likes

  • 126237 Views
  • 19 replies
  • 38 likes

Your Music list suddenly disappeared

I'm running Spotify on an iPhone6 with iOS8.1. My Your Music list was available and working fine last night. This morning it is gone. I restarted the app, and even the phone, and left the app open for about 20 minutes with no results. How can I force...

Music Fan

I'm running Spotify on an iPhone6 with iOS8.1. My Your Music list was available and working fine last night. This morning it is gone. I restarted the app, and even the phone, and left the app open fo...

user-removed

Not applicable

895 Views

4 replies

0 likes

  • 895 Views
  • 4 replies
  • 0 likes

Login problems - iPhone App

Hi there, I get the message "login failed you've already created an account with this email address" but I'm not trying to create an account, I'm trying to log in. What's the problem? I can log in to the spot icy website no prob. Thanks!

Casual Listener

Hi there, I get the message "login failed you've already created an account with this email address" but I'm not trying to create an account, I'm trying to log in. What's the problem? I can log in to...

RipleySigourney

Casual Listener

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Music stops when changing app in car (carplay mode)

Hi, spotify now supports car play. Thats fine and disturbing at the same time. Whenever I connect my Iphone to my BMW, the App changes to carplay mode. When I am listening to music but want to check another app quickly, Spotify stops playing the musi...

Newbie

Hi, spotify now supports car play. Thats fine and disturbing at the same time. Whenever I connect my Iphone to my BMW, the App changes to carplay mode. When I am listening to music but want to ch...

lawrencek

Spotify Legend

1129 Views

1 replies

0 likes

  • 1129 Views
  • 1 replies
  • 0 likes

Offline listening

I have an iPad 2 and subscribe to Spotify Premium.How can I listen offline to my music?Currently the only advantage of Premium is No ads !

Newbie

I have an iPad 2 and subscribe to Spotify Premium. How can I listen offline to my music? Currently the only advantage of Premium is No ads !

Taylor

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Offline mode not working on iPhone 6Plus

I have a premium account and enabled most of my playlists in offline mode. However, on my phone the little down-arrow-circle thing is grey instead of green, even though the "Available Offline" button is enabled. I know there's enough space (it's a br...

Newbie

I have a premium account and enabled most of my playlists in offline mode. However, on my phone the little down-arrow-circle thing is grey instead of green, even though the "Available Offline" button...

finnaqua

Roadie

1360 Views

5 replies

1 likes

  • 1360 Views
  • 5 replies
  • 1 likes

Last month I've got a spotify gift card that's $10.00 and usually that last for a month but before p

Last month I've got a spotify gift card that's $10.00 and usually that last for a month but before putting the code I went to the website and saw spotify had 3 months for 10.00 so I used the gift card and it worked but it's been a month now and it's ...

Newbie

Last month I've got a spotify gift card that's $10.00 and usually that last for a month but before putting the code I went to the website and saw spotify had 3 months for 10.00 so I used the gift car...

user-removed

Not applicable

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes

Spotify not working when using iPad app

My beloved Spotify on my iPad is acting very strangely ... It won't play a song unless I click on the title then keep my finger on the title all the way through the song ... I'm also unable to save albums ... When I try there is no response. Help ple...

Casual Listener

My beloved Spotify on my iPad is acting very strangely ... It won't play a song unless I click on the title then keep my finger on the title all the way through the song ... I'm also unable to save a...

user-removed

Not applicable

440 Views

2 replies

0 likes

  • 440 Views
  • 2 replies
  • 0 likes

Can't login

Have been a Spotify user for awhile. Not a Facebook guy. When I got a new phone I had to login once again. It wouldn't accept my login and password combo. I used to forgot password and received an email to correct the problem and made the change... S...

Newbie

Have been a Spotify user for awhile. Not a Facebook guy. When I got a new phone I had to login once again. It wouldn't accept my login and password combo. I used to forgot password and received an em...

jonat

Newbie

610 Views

4 replies

0 likes

  • 610 Views
  • 4 replies
  • 0 likes

Ipod Touch Car

Hi, I have a ipod touch 4 th gen, i want to use the apotify app like a default itunes player in the car. The default one automatically opens and can be controlled when i use with the usb pairing on the pioneer headunit. I want to set up the spotify, ...

Newbie

Hi,   I have a ipod touch 4 th gen, i want to use the apotify app like a default itunes player in the car. The default one automatically opens and can be controlled when i use with the usb pai...

576 Views

0 replies

2 likes

  • 576 Views
  • 0 replies
  • 2 likes

Remove save / unsave icon from beside the play / pause icon

Please remove the save / unsave icon from the playbar at the bottom of the screen when playing a song and the cover art is not visible. It's much too easy to press it when trying to play / pause, or even accidentally, which means that you have to "re...

Regular

Please remove the save / unsave icon from the playbar at the bottom of the screen when playing a song and the cover art is not visible. It's much too easy to press it when trying to play / pause...

906 Views

0 replies

0 likes

poor UX
save
unsave
  • 906 Views
  • 0 replies
  • 0 likes

iOS App: Share: Send To... Name Search/Selection Not Working

The iOS app has an issue with the Share > Send To... > Name Search / Selection functionality. While the feature wotks for me just fine in the Desktop app, in iOS, I get absolutely no results. Please fix...? *puppy eyes*

Casual Listener

The iOS app has an issue with the Share > Send To... > Name Search / Selection functionality. While the feature wotks for me just fine in the Desktop app, in iOS, I get absolutely no results. P...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Solved!! Freezes during playback since update

Since the recent app update, I can no longer use Spotify when running, as playback freezes during songs. Is this a known bug?

Regular

Since the recent app update, I can no longer use Spotify when running, as playback freezes during songs.   Is this a known bug?

mapuya19

Community Legend

766 Views

3 replies

0 likes

  • 766 Views
  • 3 replies
  • 0 likes

Local files finally work again

I don't know for how long, local files would not sync with my phone. For some reason, a few days ago, they just began to sync again

Roadie

I don't know for how long, local files would not sync with my phone. For some reason, a few days ago, they just began to sync again

361 Views

0 replies

0 likes

  • 361 Views
  • 0 replies
  • 0 likes

Crash when filtering offline playlsts

My iPhone (running 8.0.2) seems to be crashing everytime I try to delete a playlist when filtering them by offline only. The playlist is one I made available offline (morriseys latest album, he then pulled it from spotify) so essentially I'm trying t...

Casual Listener

My iPhone (running 8.0.2) seems to be crashing everytime I try to delete a playlist when filtering them by offline only. The playlist is one I made available offline (morriseys latest album, he then ...

user-removed

Not applicable

603 Views

1 replies

2 likes

  • 603 Views
  • 1 replies
  • 2 likes

Solved!! [BUG] Spotify premium subscription account recognized as free in app (iOS9b1) (3.2.0)

I've had premium for well over a year, this seems to be related to iOS 9b1. This seems to be happening accross all my devices (i5s, i6+, ipad2) all running the latest spotify app. (3.2.0) Reinstallation of the app, relogging in, nor reinstalling ios ...

Casual Listener

I've had premium for well over a year, this seems to be related to iOS 9b1. This seems to be happening accross all my devices (i5s, i6+, ipad2) all running the latest spotify app. (3.2.0)   Re...

abhorredlife

Casual Listener

5000 Views

4 replies

0 likes

3.2.0
ios 9
Premium
  • 5000 Views
  • 4 replies
  • 0 likes

Legacy app for iOS 5.1.1?

I am wondering if there's any way to get my hands on a Spotify app version that will work on my 2nd gen iPod Touch that's running iOS 5.1.1. I can't swing a new ipod right now and need to get my newly upgraded Spotify account to play nice with my ipo...

Casual Listener

I am wondering if there's any way to get my hands on a Spotify app version that will work on my 2nd gen iPod Touch that's running iOS 5.1.1. I can't swing a new ipod right now and need to get my newl...

Swanny

Community Legend

1554 Views

2 replies

0 likes

  • 1554 Views
  • 2 replies
  • 0 likes

I'm NOT offline / Spotify keeps crashing

Premium member. Spotify keeps crashing on my iPad. Also, when I click on my profile, I am told I am offline, but I am connected to the Internet.

Roadie

Premium member. Spotify keeps crashing on my iPad. Also, when I click on my profile, I am told I am offline, but I am connected to the Internet.

Mattosaurus

Community Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Spotify premium 7 day trial

I made a new account yesterday and haven't been offered the 1-week free trial period. Links I've seen in other forum posts don't seem to help, and I haven't had much luck in sending an email to the spotify support team. Can someone please tell me why...

Casual Listener

I made a new account yesterday and haven't been offered the 1-week free trial period. Links I've seen in other forum posts don't seem to help, and I haven't had much luck in sending an email to the s...

Gallifreyqueen1

Casual Listener

1378 Views

4 replies

0 likes

  • 1378 Views
  • 4 replies
  • 0 likes

Solved!! iOS Updating

When I add songs, playlists, etc. when logged into to Spotify on my desktop computer, the new material does not appear on the Spotify app on my Iphone 6 unless I logout of Spotify and then login again. Why doesn't this update automatically without go...

Newbie

When I add songs, playlists, etc. when logged into to Spotify on my desktop computer, the new material does not appear on the Spotify app on my Iphone 6 unless I logout of Spotify and then login agai...

DasPeter

Community Legend

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes