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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138539 Views

503 replies

108 likes

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  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97686 Views

19 replies

38 likes

  • 97686 Views
  • 19 replies
  • 38 likes

Solved!! Spotify just stopped working - no sound

My spotify won't play any songs at all, no sound only since yesterday ?? I deleted the app& reinstalled but still isn't working. Any ideas?

Casual Listener

My spotify won't play any songs at all, no sound only since yesterday ?? I deleted the app& reinstalled but still isn't working. Any ideas?

Elaine__ob

Casual Listener

570 Views

2 replies

0 likes

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Spotify ipod nano sync?

My employer's firewall blocked spotify so I dropped my premium membership for a while but now when I was going to come back it seems like it is no longer possible to sync with an ipod nano from the desktop program. Can someone confirm if that's the c...

Regular

My employer's firewall blocked spotify so I dropped my premium membership for a while but now when I was going to come back it seems like it is no longer possible to sync with an ipod nano from the d...

slapshot12

Regular

707 Views

2 replies

0 likes

  • 707 Views
  • 2 replies
  • 0 likes

Carplay UI

Apple Carplay UI is mainly based on lists which are a bit of a pain. The tile UI in the app would be so much easier to use and better looking than the current design. Almost no colour in the app either.

Visitor

Apple Carplay UI is mainly based on lists which are a bit of a pain. The tile UI in the app would be so much easier to use and better looking than the current design.   Almost no colour in the...

834 Views

0 replies

0 likes

apple
Carplay
UI
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New iOS app catastrophe (with Now, Moments, Running, Shows etc)

Hello! I was excited to hear about what Spotify had to say at yesterdays press conference. I was quite dissapointed with the outcome reading tech blogs and newspaper posts about the new features Now, Moments, Running and Shows (Video + Audio Podcasts...

Visitor

Hello!   I was excited to hear about what Spotify had to say at yesterdays press conference. I was quite dissapointed with the outcome reading tech blogs and newspaper posts about the new feat...

user-removed

Not applicable

1115 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

La fonction RUNNING n'est pas disponible !

J'ai installé spotify spécialement pour cette nouvelle fonction, et je me suis abonné en Premium. Mais elle n'apparait toujours pas dans l'application. Pourquoi ? Publicité mensongère ? J'ai vraiment la sensation d'avoir été abusé.

Newbie

J'ai installé spotify spécialement pour cette nouvelle fonction, et je me suis abonné en Premium. Mais elle n'apparait toujours pas dans l'application. Pourquoi ? Publicité mensongère ? J'ai vraiment...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Please solve Bug playing mixed playlists of Local and Spotify Files

Can you please fix the IOS bug that has been around for 2 years and discussed in several threads on the forums including the one below. This bug means that when you have a playlist of mixed local tracks and spotify tracks, playback often (always?) st...

Roadie

Can you please fix the IOS bug that has been around for 2 years and discussed in several threads on the forums including the one below.     This bug means that when you have a playlist of...

Patthesplat

Roadie

859 Views

5 replies

1 likes

iOS
  • 859 Views
  • 5 replies
  • 1 likes

[Bug] always shuffle

Hey, The issue I have is that I can't tur off shuffle mode, it's always shuffling. How it happened: I had spotify premium and was playing in shuffle mode. I quit premium and now I'm unable to switch back to "normal" mode in my playlists on my iPhone ...

Newbie

Hey,   The issue I have is that I can't tur off shuffle mode, it's always shuffling. How it happened:   I had spotify premium and was playing in shuffle mode. I quit premium and now I'm...

516 Views

0 replies

0 likes

  • 516 Views
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Spotify LOTS OF PROBLEMS please help

Hi, I've got An iPad air and spotify has been giving me trouble since 2 weeks ago, When I go into spotify It crashes straight away and I have to reinstall, account signs out all the time and songs don't download. I've also got premium, please help

Casual Listener

Hi, I've got An iPad air and spotify has been giving me trouble since 2 weeks ago, When I go into spotify It crashes straight away and I have to reinstall, account signs out all the time and songs do...

DeluxeZ

Casual Listener

551 Views

4 replies

0 likes

  • 551 Views
  • 4 replies
  • 0 likes

offline mode doesn't work

When u download songs onto my Samsung galaxy s5 they download then when out of signal it doesn't want to play anything. I've even played around with the offline mode in settings still not working. I've even started deleting the cache and the app and ...

Newbie

When u download songs onto my Samsung galaxy s5 they download then when out of signal it doesn't want to play anything. I've even played around with the offline mode in settings still not working. I'...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
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Error

Ever since the new update, all my music is gone and I can't connect to get any new music. I'm upset because I pay 4.99 a month for my subscription. I'm not paying when I can't listen to my music. I deleted and reinstalled and nothing worked.

Newbie

Ever since the new update, all my music is gone and I can't connect to get any new music. I'm upset because I pay 4.99 a month for my subscription. I'm not paying when I can't listen to my music. I d...

227 Views

0 replies

0 likes

  • 227 Views
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I can't add new songs to my music

I can't add new songs to my music. Every time I do they disappear within an hour. All my old songs are still there. I deleted and re installed the Spotify app and I'm still having the same problem.

Newbie

I can't add new songs to my music. Every time I do they disappear within an hour. All my old songs are still there. I deleted and re installed the Spotify app and I'm still having the same problem.

283 Views

0 replies

0 likes

  • 283 Views
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App keeps crashing

I'm on iOS 8.3 with an iPhone 6. I have premium subscription. For the past few day (can't remember when exactly) the Spotify app keeps crashing while playing a song.I've tried restarting, closing all open apps and uninstalling and reinstalling Spotif...

Newbie

I'm on iOS 8.3 with an iPhone 6. I have premium subscription. For the past few day (can't remember when exactly) the Spotify app keeps crashing while playing a song. I've tried restarting, closing...

Swanny

Community Legend

1835 Views

1 replies

0 likes

Crash
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  • 1 replies
  • 0 likes

Release notes - Spotify for iOS 3.2.0

What's new in version 3.2.0 Minor improvements

Community Legend

What's new in version 3.2.0 Minor improvements

Swanny

Community Legend

759 Views

4 replies

0 likes

  • 759 Views
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I can delete songs on my Spotify successfuly but they look like still on my iPhone's memory.

I can easily delete them on my Spotify,but it still takes megabites on my iPhone,they are not saved or online.What can I do for deleting them on my phone's memory?

Newbie

I can easily delete them on my Spotify,but it still takes megabites on my iPhone,they are not saved or online.What can I do for deleting them on my phone's memory?

520 Views

0 replies

0 likes

delete music
Help me!
iphone
iPhone 5S
Spotify
  • 520 Views
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Free Account Suggested Tracks

Recently my premium subscription ended and I want to listen to one of my playlists, but I am constantly being overrun with these "suggested tracks". I put these songs in a playlist because I wanted to listen to them. If i wanted to discover other son...

Newbie

Recently my premium subscription ended and I want to listen to one of my playlists, but I am constantly being overrun with these "suggested tracks". I put these songs in a playlist because I wanted t...

629 Views

0 replies

0 likes

  • 629 Views
  • 0 replies
  • 0 likes

iphone usb connection continually skipping tracks

Please help, I signed up for spotify for the purpose of using in my car through my iPhone 5C via USB however when I try to play it will keep skipping the tracks after a couple of secounds. Is there anything I can do to my settings to stop this? Appre...

Newbie

Please help, I signed up for spotify for the purpose of using in my car through my iPhone 5C via USB however when I try to play it will keep skipping the tracks after a couple of secounds. Is there a...

589 Views

0 replies

0 likes

  • 589 Views
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  • 0 likes