My playlists on my phone are stuck loading

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My playlists on my phone are stuck loading

xlissy
Casual Listener

So I have a Spotify premium account for months now and I haven't had any problems until now.

A few days ago I updated Spotify on my phone (iPhone 4 iOS 6). The current version I have now is 0.9.3.212. I opened the app and poof* I saw all my playlists disappear in a blink. I thought what the..? I also have an iPad (un-updated) and my playlists there seem unharmed, which also applies for Spotify on my laptop.

 

What's going on here? I have already searched through the web and over here, but I couldn't find anything useful. Can anyone please help me with this? I would really appreciate it. I miss my songs when I'm on the road :(

 

Thanks in advance,

 

Lisa

 

Mod edit: made title clearer for other users with the same problem.

25 Replies

Re: My playlists on my phone are gone!

Peter__
Community Legend

Weird, try restarting your device by holding the home and lock buttons together until the apple logo appears on screen. Does it work now?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: My playlists on my phone are gone!

xlissy
Casual Listener

I've tried that but nothing changed. I also deleted the app and then downloaded it again.

How am I the only one who got this problem? Spotify on my iPad is now also updated to the newest version, but my playlists are just fine. What can I do? This really sucks because I pay for it every month, you know :(

 

Re: My playlists on my phone are gone!

Juliaakesson90
Newbie
Hi, I have exactly the same problem. Updated spotify on my iPhone and everything is gone, but it is still there on all my other devices? Does anyone know what is wrong? Thanks in advance!

Re: My playlists on my phone are gone!

Peter__
Community Legend
Would it be possible to grab a screenshot of this issue?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: My playlists on my phone are gone!

gbarle
Casual Listener

I also have this problem since a few days back. Playlists are gone on my iphone but nowhere else. I have tried to log out, reinstall in every possible way, but nothing helps.

Re: My playlists on my phone are gone!

Peter__
Community Legend

@gbarle - I'm trying to collect some details about this so I can raise it as an issue. 

 

Could you let us know:

- Your Spotify version

- Your iOS version

- A screenshot of the issue? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: My playlists on my phone are gone!

gbarle
Casual Listener

Hi,

 

That would be great!

 

I have version 0.9.3.212

iOS 6.1.3

 

Also, my account isn't workning at all on my iPhone. I can search for/find music, but when I try to play it, it just ends up loading. 

 

Thanks!

Re: My playlists on my phone are gone!

VeroniqueV
Newbie

Hi, i m having the same problem!!

i still have the iOs 6 version on my iphone 4, few days ago i updated spotify, and since then i m no longer able to use it on my mobile, it works more than fine on my laptop. I did try to uninstall and install it again, but without results.

the plyalist area is empty end though i go on my profile, it keeps on loading the selected playlist and ends up saying it s empty....heeelp!!!

 

Re: My playlists on my phone are gone!

knuffi
Newbie

Same here.

 

Spotify 0.9.3.212 iOs 7.0.5

 

Starting new the iPhone does it. All works fine.

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