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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

239413 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

terryjamiahaaa

Newbie

121349 Views

118 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2795 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

306336 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

131361 Views

19 replies

38 likes

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  • 19 replies
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Songs on wifi won't be available offline.

I'm on wifi and my songs are not downloading to my phone. Help please!!!

Casual Listener

I'm on wifi and my songs are not downloading to my phone. Help please!!!

Peter__

Community Legend

747 Views

3 replies

0 likes

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  • 3 replies
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Inbox - no names, just personal number

Since the big update, I am not able to see who sent me some music. I just see the personal number in front of the optional message but no name. So I have to get to my desktop to double check the sender's name. Is it just because my inbox is hudge an ...

Regular

Since the big update, I am not able to see who sent me some music. I just see the personal number in front of the optional message but no name. So I have to get to my desktop to double check the send...

Peter__

Community Legend

1671 Views

5 replies

5 likes

inbox
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  • 5 replies
  • 5 likes

Ios 4 WiFi controlled.

Hi there everyone, this is my first post here in the community, but I've been using spotify since it was first released Well, I have an iphone 3G which I use as an iPod in my sony speaker. It works great with spotify, the only problem is that Since s...

Casual Listener

Hi there everyone, this is my first post here in the community, but I've been using spotify since it was first released 🙂 Well, I have an iphone 3G which I use as an iPod in my sony speaker. It w...

user-removed

Not applicable

489 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify Connect for iPhones

I had a question regarding Spotify connect. The information I read about the feature is that in order for it to turn on, the devices have to be on the same network. However, I gave my account info to a good friend who is overseas, stationed in Japan....

Newbie

I had a question regarding Spotify connect. The information I read about the feature is that in order for it to turn on, the devices have to be on the same network. However, I gave my account info to...

user-removed

Not applicable

1081 Views

3 replies

0 likes

iphone
iphone 5
multiple devices
Spotify
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Solved!! can someone please help me..

i acidently clicked the premium trial and its going to charge my dad, how can you canel it? can someone please help me!! and make it fast please!!

Casual Listener

i acidently clicked the premium trial and its going to charge my dad, how can you canel it? can someone please help me!! and make it fast please!!

PoohBear33

Casual Listener

2452 Views

5 replies

0 likes

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Solved!! Few newbie questions..

Hey guys new to spotify, can't believe no ones told me bout this before! Loves it, recently bought a stereo for my car that allows my iPhone to connect to and reads out all the songs on there ect.. So perfect app for me really!! But I mainly use this...

Casual Listener

Hey guys new to spotify, can't believe no ones told me bout this before! Loves it, recently bought a stereo for my car that allows my iPhone to connect to and reads out all the songs on there ect.. S...

Blazer89

Casual Listener

1206 Views

3 replies

0 likes

Help
new
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Re: Can't play playlist or any songs offline - no green arrow, no songs, nothing

I have a premium account and I can't play my songs offline. The whole point of paying $$ to have a premium account. I followed the instructions for playing songs offline but it's not working. First, there is no green arrow no matter what I do, just a...

Newbie

I have a premium account and I can't play my songs offline.  The whole point of paying $$ to have a premium account.  I followed the instructions for playing songs offline but it's not work...

jeremygoh

Community Legend

2440 Views

2 replies

0 likes

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Solved!! Problem playing songs in order when multiple CDs

Hi ! I have recently discovered Spotify and so far it is great but... I am listing to a lot of classical music and a lot of multiple CDs albums. When I play them online or offline from my computer app, no problem. But when I play them from my iPhone ...

Casual Listener

Hi !    I have recently discovered Spotify and so far it is great but... I am listing to a lot of classical music and a lot of multiple CDs albums. When I play them online or offline ...

Peter__

Community Legend

1046 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! [iOS] Spotify freezes after phone call

I have an iPhone 5s on Verizon. The problem I'm noticing is that I'll be driving and listening to Spotify from my phone (connected 3.5mm to car) and a phone call will come in. After I hang up the phone, Spotify just freezes (can't hit play/pause, can...

Newbie

I have an iPhone 5s on Verizon.  The problem I'm noticing is that I'll be driving and listening to Spotify from my phone (connected 3.5mm to car) and a phone call will come in.  After I han...

blake

Community Legend

1067 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

UK FORD SYNC APPLINK - iPHONE 5

For those of you having trouble connecting Spotify to Sync Appllications on new Ford vehicles you will need to turn off Carpay in the iPhone settings. You can do this by gong to Settings>General>Restricitions and set Carplay to OFF. Once I did this I...

Newbie

For those of you having trouble connecting Spotify to Sync Appllications on new Ford vehicles you will need to turn off Carpay in the iPhone settings.    You can do this by gong to Sett...

997 Views

0 replies

0 likes

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Sprint Support

I am a Sprint Familly Plan member. I accepted the 6 Months trial offer effective May 14th 2014. It expired afer 30 days and Sprint Customer Service said that only Spotify can assist. Kindly assist.

Newbie

I am a Sprint Familly Plan member. I accepted the 6 Months trial offer effective May 14th 2014. It expired afer 30 days and Sprint Customer Service said that only Spotify can assist. Kindly assist.

Peter__

Community Legend

582 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify dosent find my ipod

My Ipod nano dosent show up under devices in spotify, nothing happens. It just continue to stands that I need to connect my Ipod even thougt I have connected it. I have tried everything which stands in this article: https://support.spotify.com/us/lea...

Casual Listener

My Ipod nano dosent show up under devices in spotify, nothing happens. It just continue to stands that I need to connect my Ipod even thougt I have connected it.   I have tried everything wh...

throwingrussin

Casual Listener

801 Views

2 replies

0 likes

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Solved!! Playlists have disappeared from my iphone app

Hi Suddenly all my playlists have disappeared from my iphone app. I can see the playlists in my computer. I have tried to log off and log on again, delete the app and re-install, but nothing works. I am getting very frustrated. Can someone help?

Casual Listener

Hi   Suddenly all my playlists have disappeared from my iphone app.  I can see the playlists in my computer.  I have tried to log off and log on again, delete the app and re-instal...

hannasif

Casual Listener

2364 Views

2 replies

0 likes

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  • 2 replies
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Playlist Differences

So, what's the point in iOS for the starred playlist? Meaning, when I star a track, it does there however there is no way to reorder them in there. Regardless. What is the significance of the starred playlist versus a playlist you create yourself?als...

Music Fan

So, what's the point in iOS for the starred playlist? Meaning, when I star a track, it does there however there is no way to reorder them in there. Regardless. What is the significance of the starre...

Ringfinger

Music Fan

691 Views

2 replies

0 likes

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  • 2 replies
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Freezes while typing into search

Hello, Whenever I try typing terms into Search, the app suddenly freezes and typically shuts down completely. Freezing and shutting down only occurs with Search and only with the iPad app. I have deleted and reinstalled the app multiple times, powere...

Casual Listener

Hello,   Whenever I try typing terms into Search, the app suddenly freezes and typically shuts down completely. Freezing and shutting down only occurs with Search and only with the iPad app....

pima1963

Casual Listener

1071 Views

2 replies

0 likes

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  • 2 replies
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the music is cut and can not be played

I have a problem when I hear a song suddenly stops and no longer moves and try restarting the iphone 5s, re-installing the app, restarting the app, and check my connection is good, and you do not need urgent help: (

Casual Listener

I have a problem when I hear a song suddenly stops and no longer moves and try restarting the iphone 5s, re-installing the app, restarting the app, and check my connection is good, and you do not nee...

Gerriboisp

Casual Listener

732 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Volume goes down when opening texts?

For the past couple of days I've noticed the volume on my phone (iphone 5) goes way down when I tap on my texts. Anyone else experiencing this? Any fix for this?

Regular

For the past couple of days I've noticed the volume on my phone (iphone 5) goes way down when I tap on my texts. Anyone else experiencing this?   Any fix for this?

willos80

Regular

33976 Views

2 replies

0 likes

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Transferring tracks from Australian to UK account

Hi allI have two Spotify accounts - I travel around a lot and obviously I need an account for both UK and Australia. In Australia, I downloaded some nice new music which isn't available in the UK. Is there a way to transfer it over to my other accoun...

Visitor

Hi all I have two Spotify accounts - I travel around a lot and obviously I need an account for both UK and Australia. In Australia, I downloaded some nice new music which isn't available in the UK...

Taylor

Community Legend

744 Views

3 replies

0 likes

  • 744 Views
  • 3 replies
  • 0 likes

My free spotify doesn't play the songs

Hey, i'm using spotofy for 2 monsth and yesterday it started to not play songs. The bar below that shows the rack name is empty and it doesn't play anything. My internet connection is OK. I tried to reboot my phone and reinstall the app but nothing c...

Regular

Hey, i'm using spotofy for 2 monsth and yesterday it started to not play songs. The bar below that shows the rack name is empty and it doesn't play anything. My internet connection is OK. I tried to...

Flowerchild

Regular

1833 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Solved!! Making Collection available offline

I can't seem to figure out how to make the new Collection feature where you can just save music to one source all available offline like you can do with playlist

Casual Listener

I can't seem to figure out how to make the new Collection feature where you can just save music to one source all available offline like you can do with playlist

Peter__

Community Legend

1501 Views

4 replies

0 likes

  • 1501 Views
  • 4 replies
  • 0 likes