Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44737 Views
  • 15 replies
  • 36 likes
  • 44737 Views
  • 15 replies
  • 36 likes

Incorrect song information on lock screen for local files

Hello, When using the new version of Spotify, I noticed that when I am playing local songs that are synced from my PC, the song information on the iOS lock screen does not update. This also causes the song to not show when connected to BlueTooth Audi...

  • Visitor
  • Hello,   When using the new version of Spotify, I noticed that when I am playing local songs that are synced from my PC, the song information on the iOS lock screen does not update.  Th...
  • Peter__
  • Community Legend
  • 610 Views
  • 4 replies
  • 0 likes
  • 610 Views
  • 4 replies
  • 0 likes

Only some of my music will download to my device!!

Only a certain amount of albums in the new "Your Music" section will download. After that point, no more of my albums would download. I have premium and I am using the 1.1.0 on my iPhone 5S with over 5 GB of free storage. Any help would be appreciate...

  • Casual Listener
  • Only a certain amount of albums in the new "Your Music" section will download. After that point, no more of my albums would download. I have premium and I am using the 1.1.0 on my iPhone 5S with over...
  • youlikesam
  • Casual Listener
  • 428 Views
  • 2 replies
  • 0 likes
  • 428 Views
  • 2 replies
  • 0 likes

Spotify Unlimited

I have been using Spotify Unlimited on my desktop and laptop successfully for quite a while. I now have an Ipad but I can't seem to load my same account onto it. Can someone help me please? Thanks

  • Casual Listener
  • I have been using Spotify Unlimited on my desktop and laptop successfully for quite a while. I now have an Ipad but I can't seem to load my same account onto it. Can someone help me please? Thanks
  • CliffG
  • Casual Listener
  • 587 Views
  • 2 replies
  • 0 likes
  • 587 Views
  • 2 replies
  • 0 likes

Gapless Playback broken with new update

Gapless Playback is not working with the new april update. Very annoying to hear a sudden pause between gapless tracks.

  • Visitor
  • Gapless Playback is not working with the new april update. Very annoying to hear a sudden pause between gapless tracks.
  • user-removed
  • Not applicable
  • 466 Views
  • 3 replies
  • 1 likes
  • 466 Views
  • 3 replies
  • 1 likes

Multiple Album Versions

Even with the latest update to the iOS app, I am still not able to find the other versions of albums that have multiple versions... Am I missing something? I don't understand why when I pay for a premium account to be able to listen to what I want, I...

  • Newbie
  • Even with the latest update to the iOS app, I am still not able to find the other versions of albums that have multiple versions... Am I missing something? I don't understand why when I pay for a pre...
  • blahsi
  • Roadie
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

problems with pause, play, rewind, ff since upgrade Iphone 4s

So since the latest upgrade, when I go to stop, pause, skip back or forward within my playlist, it often gets 'stuck' and either won't do it at all or will take a while to do so. Sometimes it also plays back like it's on fast forward as well! Don't k...

  • Music Fan
  • So since the latest upgrade, when I go to stop, pause, skip back or forward within my playlist, it often gets 'stuck' and either won't do it at all or will take a while to do so.  Sometimes it a...
  • stacyb
  • Music Fan
  • 1439 Views
  • 4 replies
  • 0 likes
  • 1439 Views
  • 4 replies
  • 0 likes

Playlists stop syncing on a random song

My Spotify on iphone 5 (ios 7.1) won't sync properly. When I set a playlist to offline it starts syncing and then always stops at a random song and won't sync any more, so I only get a few songs on any new playlist and there is no way of just telling...

  • Newbie
  • My Spotify on iphone 5 (ios 7.1) won't sync properly.  When I set a playlist to offline it starts syncing and then always stops at a random song and won't sync any more, so I only get a few song...
  • Peter__
  • Community Legend
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

New songs list under my music doesn't play offline

So I can choose to make a playlist or album available offline, but not the list of songs? The new checkmark instead of the star is fine, but I personally don't see a point if I now have to send each song to a playlist before I can play it offline.

  • Newbie
  • So I can choose to make a playlist or album available offline, but not the list of songs? The new checkmark instead of the star is fine, but I personally don't see a point if I now have to send each ...
  • Peter__
  • Community Legend
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Playlist won't repeat

I know the repeat function is supposed to repeat a whole playlist, not a song, but it doesn't work consistently.Often I will only hear 3 or 4 songs before playback stops and I'm forced to hit next or select another song.Anyone else having this issue?

  • Casual Listener
  • I know the repeat function is supposed to repeat a whole playlist, not a song, but it doesn't work consistently. Often I will only hear 3 or 4 songs before playback stops and I'm forced to hit next ...
  • shineegirl22
  • Newbie
  • 2252 Views
  • 2 replies
  • 0 likes
  • 2252 Views
  • 2 replies
  • 0 likes

Ipad app freezes even when I delete it and download again

I'm a newbie to spotify ...signed up online and then downloaded the ipad app.....when I press the spotify tab it just freezes ....I have re installed numerous times but it keeps doing it....help

  • Newbie
  • I'm a newbie to spotify ...signed up online and then downloaded the ipad app.....when I press the spotify tab it just freezes ....I have re installed numerous times but it keeps doing it....help
  • Peter__
  • Community Legend
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

[BUG] "All Tracks" and no playlists underneath..

I use Playlist folders and have multiple levels of playlists for different moods, etc. etc. Whenever I am deeply nested in these playlists and quit the app, when I re-open the app I see: Then I have to back out using the arrow a few time to get back ...

Bug
  • Visitor
  • I use Playlist folders and have multiple levels of playlists for different moods, etc. etc.   Whenever I am deeply nested in these playlists and quit the app, when I re-open the app I see: ...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Tracks added to Your Music on desktop don't show in iOS app

I was given the Your Music feature today, so I enthusiastically selected all 7000+ tracks in my Starred playlist and saved them to the Your Music section. This worked great in the desktop app (which I think is still version 0.9.7 because I don't have...

  • Casual Listener
  • I was given the Your Music feature today, so I enthusiastically selected all 7000+ tracks in my Starred playlist and saved them to the Your Music section. This worked great in the desktop app (which ...
  • Christoffer
  • Community Legend
  • 2564 Views
  • 23 replies
  • 0 likes
  • Your Music
  • 2564 Views
  • 23 replies
  • 0 likes

Solved!! RFLKT (+)

Hi there, I'm a cyclist, and I use the Wahoo Fitness RFLKT+ device which controls my iPhone 5. It also controls the Apple music player from the iPhone. I would like it to use Spotify instead. Is this something Spotify can request Wahoo, or should it ...

  • Newbie
  • Hi there,   I'm a cyclist, and I use the Wahoo Fitness RFLKT+ device which controls my iPhone 5.  It also controls the Apple music player from the iPhone. I would like it to use Spoti...
  • ontwerp
  • Music Fan
  • 1602 Views
  • 3 replies
  • 1 likes
  • 1602 Views
  • 3 replies
  • 1 likes

New App Opens In Portrait and does not default to Landscape

After the new update it loads in portrait and then quickly reverts to landscape (my preferred view). Prior to update it used to just load in landscape. Please fix so it defaults to the iPad view that is being used at the time and not portrait first, ...

  • Music Fan
  • After the new update it loads in portrait and then quickly reverts to landscape (my preferred view). Prior to update it used to just load in landscape. Please fix so it defaults to the iPad view th...
  • nickjrothwell
  • Music Fan
  • 958 Views
  • 2 replies
  • 0 likes
  • 958 Views
  • 2 replies
  • 0 likes

Solved!! not understanding "available offline" feature

Maybe I'm confusing myself with technicalities here...but I can't seem to find a definite answer to this seemingly easy question... Let's say I find an album that I like - I'm on my laptop and I save the album as a playlist. Now, I have to leave for ...

  • Music Fan
  • Maybe I'm confusing myself with technicalities here...but I can't seem to find a definite answer to this seemingly easy question...   Let's say I find an album that I like - I'm on my laptop...
  • Peter__
  • Community Legend
  • 28656 Views
  • 8 replies
  • 0 likes
  • 28656 Views
  • 8 replies
  • 0 likes

Spotify constant crashes on iPhone 5S

Now I just thought before I start ranting I would point out that I do like the new style spotify has adapted and its new features. However, pretty much everytime I start the spotify app it immediatly crashes. I can no longer rely on my spotify, now I...

  • Music Fan
  • Now I just thought before I start ranting I would point out that I do like the new style spotify has adapted and its new features.   However, pretty much everytime I start the spotify app it...
  • BluePanda
  • Music Fan
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

No stream on iPad 2

Hi,I just started using spotify. Everything works great on my iPhone but nothing is streaming over my iPad 2 iOS 7.1If I click over a radio station sometimes I got the 3 point loading an sometimes the button just turn to the pause but nothing is play...

  • Casual Listener
  • Hi, I just started using spotify. Everything works great on my iPhone but nothing is streaming over my iPad 2 iOS 7.1 If I click over a radio station sometimes I got the 3 point loading an some...
  • Sgobin
  • Casual Listener
  • 493 Views
  • 2 replies
  • 0 likes
  • 493 Views
  • 2 replies
  • 0 likes

Spotify premium

Is there any way instead of paying monthly can I just buy the app for one price?

  • Newbie
  • Is there any way instead of paying monthly can I just buy the app for one price?
  • Peter__
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Why does my spotify confine to pause after 10 - 15 secs

My spotify will pause all songs streams and Downloads after 10 - 15 seconds. I have restarted, full shutdown and reinstalled. It has happened over the past three days. Is this the new update. Unusable over the past three days!

  • Newbie
  • My spotify will pause all songs streams and Downloads after 10 - 15 seconds. I have restarted, full shutdown and reinstalled. It has happened over the past three days. Is this the new update. Unusabl...
  • 529 Views
  • 0 replies
  • 1 likes
  • 529 Views
  • 0 replies
  • 1 likes

"Your music" section on iPhone and desktop not on iPad?

I don't have the "your music" section on my iPad , i am using it on my iPhone and desktop app for while now so my songs placed in there don't show up on my iPadWhat is wrong here?

  • Casual Listener
  • I don't have the "your music" section on my iPad , i am using it on my iPhone and desktop app for while now so my songs placed in there don't show up on my iPad What is wrong here?
  • YannPastor
  • Music Fan
  • 758 Views
  • 4 replies
  • 4 likes
  • 758 Views
  • 4 replies
  • 4 likes