Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227648 Views

53 replies

13 likes

  • 227648 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152265 Views

507 replies

108 likes

  • 152265 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106480 Views

19 replies

38 likes

  • 106480 Views
  • 19 replies
  • 38 likes

SPOTIFY CAN'T GO ONLINE/ WONT LET ME LOG INTO MY i5

SPOTIFY CAN'T GO ONLINE/ WONT LET ME LOG INTO MY PHONE. MY ACCOUNT IS CURRENT AND PAID, I CAN LOG IN FROM DESKTOP COMPUTERS BUT I CANNOT LOG IN VIA SPOTIFY APP ON I 5. I OPEN THE APP AND IT DISPLAYS A "WELCOME" PAGE AFTER IT STATES "CANNOT ACCESS OFF...

Visitor

SPOTIFY CAN'T GO ONLINE/ WONT LET ME LOG INTO MY PHONE. MY ACCOUNT IS CURRENT AND PAID, I CAN LOG IN FROM DESKTOP COMPUTERS BUT I CANNOT LOG IN VIA SPOTIFY APP ON I 5. I OPEN THE APP AND IT DISPL...

Merik

Community Legend

2488 Views

4 replies

1 likes

  • 2488 Views
  • 4 replies
  • 1 likes

Spotify help!

Just wondering if anyone would be able to help, I've just downloaded Spotify premium free trial on iPhone 4S, I've made my playlist for use offline & for some reason it won't let me play the songs in anything other that shuffle mode, I'm not able to ...

Newbie

Just wondering if anyone would be able to help, I've just downloaded Spotify premium free trial on iPhone 4S, I've made my playlist for use offline & for some reason it won't let me play the song...

Peter__

Community Legend

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

Solved!! Chronic Can't Login... message freezes even after reset and reinstall

Sent this to spotify help but thought I would throw this out here: I have enjoyed spotify trouble free for some time. I have an iPhone 5 and iPad 4 and have not upgraded to iOS7, still have iOS6. Without having to explain the reason, it it necessary ...

Music Fan

Sent this to spotify help but thought I would throw this out here:   I have enjoyed spotify trouble free for some time. I have an iPhone 5 and iPad 4 and have not upgraded to iOS7, still hav...

Jakeintexas

Newbie

735 Views

2 replies

0 likes

  • 735 Views
  • 2 replies
  • 0 likes

Discover tab does not working on iphone

All Until recently the 'Discover' tab was working fine on my iphone. When I click on the 'Discover' tab now, its just a plain white screen. I have reading this same problem with others on Laptop. I am not sure but I think this happened after the last...

Newbie

All   Until recently the 'Discover' tab was working fine on my iphone. When I click on the 'Discover' tab now, its just a plain white screen. I have reading this same problem with others on ...

user-removed

Not applicable

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

Connecting Iphone 5s to Pioneer VSX-43 Receiver

IOS 7.1 I can get to a menu on my TV of Playlists, Artists, Albums etc but I cannot control beyond that. I just recently rebooted the Spotify App on my Iphone. I have Spotify Premium. TV is a Samsung Smart TV. I cannot make the Spotify Ap work on the...

Regular

IOS 7.1  I can get to a menu on my TV of Playlists, Artists, Albums etc but I cannot control beyond that.  I just recently rebooted the Spotify App on my Iphone.  I have&nbsp...

psychosurf

Regular

1134 Views

3 replies

0 likes

  • 1134 Views
  • 3 replies
  • 0 likes

Solved!! why is this song playing?

I created a playlist from one album from on artist- i pressed shuffle play and after about 5 songs it jumped to a song NOT on that album. okay, thats not toooo bad. but i'm only into hearing this artist's older work. let me try making a playlist from...

Casual Listener

I created a playlist from one album from on artist- i pressed shuffle play and after about 5 songs it jumped to a song NOT on that album.   okay, thats not toooo bad. but i'm only into heari...

merilu

Casual Listener

1137 Views

4 replies

0 likes

  • 1137 Views
  • 4 replies
  • 0 likes

Stopped working

My spoify I has stopped working, u can see my playlist but it won't play

Newbie

My spoify I has stopped working, u can see my playlist but it won't play

Peter__

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

playlist called "-" not visible on mobile spotify

hi. why is that if you crate a playlist and name it with a minus sign (-) it doesn't show up on an ios device? it just creates kind of a gap between playlists and it's not possible to play that particular playlist? is this a bug or is this done with ...

Casual Listener

hi. why is that if you crate a playlist and name it with a minus sign (-) it doesn't show up on an ios device? it just creates kind of a gap between playlists and it's not possible to play that parti...

Joe

Community Legend

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Auto-Resume iOS playback when reconnecting bluetooth

I play Spotify via Bluetooth in my car. When I turn off the ignition and BT connection stops, Spotify stops playing. Then when I restart my car, I have to press play again to resume. I'd like to have an option to auto-resume when BT reconnects, or co...

Regular

I play Spotify via Bluetooth in my car. When I turn off the ignition and BT connection stops, Spotify stops playing. Then when I restart my car, I have to press play again to resume. I'd like t...

Joe

Community Legend

970 Views

1 replies

0 likes

  • 970 Views
  • 1 replies
  • 0 likes

Spotify stops when opening safari

Hi I think that this problem started with the new iOS update. It's really quite annoying as I usually listen to music from spotify when researching the web. Has anyone figured what to do? It's driving me mad!Thank you.

Newbie

Hi I think that this problem started with the new iOS update. It's really quite annoying as I usually listen to music from spotify when researching the web. Has anyone figured what to do? It's dr...

Peter__

Community Legend

3242 Views

1 replies

0 likes

iOS update
  • 3242 Views
  • 1 replies
  • 0 likes

Connecting...

When I'm listening in my car spotify suddenly will stop halfway through the first song played, or maybe the second, and say Connecting. Then I switch on I heart radio, and then go back... and sometimes that helps, or I wait like half an hour and try ...

Casual Listener

When I'm listening in my car spotify suddenly will stop halfway through the first song played, or maybe the second, and say Connecting.  Then I switch on I heart radio, and then go back... and s...

robzim737

Community Legend

536 Views

3 replies

0 likes

  • 536 Views
  • 3 replies
  • 0 likes

Spotify App. not working properly. iPhone 4S

I have a iPhone 4S and I paid for my subscription yesterday. My desktop app says I am premium member and when I go to my iPhone it sometimes works. By that I mean, it allows me to stream on demand anything like it should and then all of a sudden it w...

Casual Listener

I have a iPhone 4S and I paid for my subscription yesterday. My desktop app says I am premium member and when I go to my iPhone it sometimes works. By that I mean, it allows me to stream on demand an...

Peter__

Community Legend

989 Views

5 replies

0 likes

  • 989 Views
  • 5 replies
  • 0 likes

IOS not showing full catolog

Hi, It seems that both iOS and android apps are not showing us all your choices. An example would be when I type in Swan lake into both mobile apps, it gives me maybe 4 or 5 albums. However, when I type the same piece into the desktop app, it gives m...

Visitor

Hi, It seems that both iOS and android apps are not showing us all  your choices. An example would be when I type in Swan lake into both mobile apps, it gives me maybe 4 or 5 albums. However, ...

user-removed

Not applicable

493 Views

3 replies

0 likes

  • 493 Views
  • 3 replies
  • 0 likes

Songs I Star on iPhone Don't Show up on Spotify Client

Hi - I have Premium and when I star a song on my iPhone it doesn't show up in my "Starred" list of songs under "Your Music" in the client. Why aren't the two syncing up? Thanks, Paul

Regular

Hi -   I have Premium and when I star a song on my iPhone it doesn't show up in my "Starred" list of songs under "Your Music" in the client.  Why aren't the two syncing up?   T...

plhoward

Regular

928 Views

6 replies

0 likes

  • 928 Views
  • 6 replies
  • 0 likes

Why I cancelled Spotify within 1 hour of paying for a premium trial.

I've used MOG for years...very happy. They've been purchased by Beats Music. Spent hours transferring my library to Beats...they managed to wipe it out after one week. Had to spend hours rebuilding. Very frustrating. With the above experience under y...

Newbie

I've used MOG for years...very happy. They've been purchased by Beats Music. Spent hours transferring my library to Beats...they managed to wipe it out after one week. Had to spend hours rebuilding. ...

Merik

Community Legend

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

Spotify and in car connectivity

It's been posted before many times! Recently and long ago but in going to bring this up again. Over the years and different iPhones I've had spotify has been an issue when listening in car over Bluetooth or cable. I've had 3 different bmws with 3 dif...

Casual Listener

It's been posted before many times! Recently and long ago but in going to bring this up again. Over the years and different iPhones I've had spotify has been an issue when listening in car over B...

Invis_inc

Casual Listener

915 Views

2 replies

1 likes

  • 915 Views
  • 2 replies
  • 1 likes

Streaming of local files to iPhone without offline mode

I have a +60GB local music collection which I've got in Spotify. Is there a way to make this collection available on my iphone so I can stream via 3G? With only 16G, using offline mode won't be sufficient.

Newbie

I have a +60GB local music collection which I've got in Spotify. Is there a way to make this collection available on my iphone so I can stream via 3G? With only 16G, using offline mode won't be suf...

Joe

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

IPHONE 5 IS NOT SYNCING FOR OFFLINE MODE

Hi all. I am using Version 0.9.4.25 of the Spotify App on my iPhone 5 Version 7.1. I have 3.7GB available and I have a premium account. None of my playlists are syncing so that I can listen to them in offline mode. I hit the button "make available of...

Newbie

Hi all.   I am using Version 0.9.4.25 of the Spotify App on my iPhone 5 Version 7.1. I have 3.7GB available and I have a premium account. None of my playlists are syncing so that I can liste...

Merik

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Not Working

Spotify is not working on my iphone after paying my bill. My user name is tyrekmcrae. I have restarted thedevice logged out andback in along with reinstalling the app multiple times.

Newbie

Spotify is not working on my iphone after paying my bill. My user name is tyrekmcrae. I have restarted thedevice logged out andback in along with reinstalling the app multiple times.

Peter__

Community Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Solved!! iPad 2 not syncing playlists

Installed Spotify on my iPad 2 today, logged in, it recognises my friends but doesn't bring up any of my playlists. iPad is connected on my home wifi (same as laptop and phone). Desktop app recognises when iPhone device is connected, but not iPad. I'...

Casual Listener

Installed Spotify on my iPad 2 today, logged in, it recognises my friends but doesn't bring up any of my playlists. iPad is connected on my home wifi (same as laptop and phone). Desktop app recognise...

Peter__

Community Legend

2168 Views

5 replies

0 likes

  • 2168 Views
  • 5 replies
  • 0 likes