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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398851 Views
  • 879 replies
  • 326 likes
  • 398851 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78835 Views
  • 124 replies
  • 32 likes
  • 78835 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18050 Views
  • 8 replies
  • 0 likes
  • 18050 Views
  • 8 replies
  • 0 likes

Solved!! iPhone 5 - No sound in car via USB, extremely fait, tinny sound via AUX port

I'm unable to use Spotify in my car via my iPhone 5. I have two AUX ports into my car stereo; one is a standard stereo jack, the other is USB. Neither works. I do not have a Ford with built-in Spotify, and the stereo is the factory unit that came wit...

  • Casual Listener
  • I'm unable to use Spotify in my car via my iPhone 5. I have two AUX ports into my car stereo; one is a standard stereo jack, the other is USB. Neither works.  I do not have a Ford with built-in ...
  • Peter__
  • Community Legend
  • 20059 Views
  • 9 replies
  • 0 likes
  • 20059 Views
  • 9 replies
  • 0 likes

Can't add new playlists inside folders anymore

Since updating to 0.9.0.8 I can no longer add a playlist (for example creating a playlist in an album) inside a folder. I used to be able to do this within the app - why has this functionality been removed?

  • Casual Listener
  • Since updating to 0.9.0.8 I can no longer add a playlist (for example creating a playlist in an album) inside a folder. I used to be able to do this within the app - why has this functionality been r...
  • Amplesamples
  • Casual Listener
  • 1593 Views
  • 4 replies
  • 1 likes
  • playlist folders
  • 1593 Views
  • 4 replies
  • 1 likes

Lost my playlist

Hi, my account-name is "shirkosafari" (shirkosafari@gmail.com), and i lost a playlist called "Peppes-Calming" or "Calming-Peppes" (I don't quite remember). I was wondering if you could help me recover it? I've seen the moderator link other people wit...

  • Regular
  • Hi, my account-name is "shirkosafari" (shirkosafari@gmail.com), and i lost a playlist called "Peppes-Calming" or "Calming-Peppes" (I don't quite remember). I was wondering if you could help me recove...
  • shirkosafari
  • Regular
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Some offline tracks not working

I have several offline tracks that no longer work. There is a green arrow next to them but when I try and play them they do not play. I shouldn't have to re-download stuff once a week to get it to work. What am I missing here?

  • Casual Listener
  • I have several offline tracks that no longer work. There is a green arrow next to them but when I try and play them they do not play. I shouldn't have to re-download stuff once a week to get it to wo...
  • eastbayrae
  • Casual Listener
  • 329 Views
  • 5 replies
  • 0 likes
  • 329 Views
  • 5 replies
  • 0 likes

Top Tracks have Disappeared on app

I noticed after todays app update I can no longer see my or my friends top 10 tracks under mine and their playlists. Any idea what happened or where they are now??

  • Roadie
  • I noticed after todays app update I can no longer see my or my friends top 10 tracks under mine and their playlists. Any idea what happened or where they are now??
  • Peter__
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Adding songs to current playlist

Hi, How do I add songs to a current playlist and then sync it for offline mode without having to resync the whole playlist again? -Sydney

  • Newbie
  • Hi, How do I add songs to a current playlist and then sync it for offline mode without having to resync the whole playlist again? -Sydney
  • Peter__
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

intermittent music with Iphone5

Am a trial user of Spotify. Using WIFI, no internet issues. Very often music just stops playing and then after a few seconds it continues again. I also have a Deezer subscription and never had this issue with the Deezer service. Is there a server iss...

  • Casual Listener
  • Am a trial user of Spotify. Using WIFI, no internet issues. Very often music just stops playing and then after a few seconds it continues again. I also have a Deezer subscription and never had this i...
  • etmaniac
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for iOS 0.9.0

iOS Release Notes What's new in version 0.9.0 New: Never miss a gig! Artist views now feature touring details. New: Spotify now speaks Japanese, Russian and Indonesian. New: New Search rolling out now. Get ready for instant results, and the ability t...

  • Roadie
  • iOS Release Notes What's new in version 0.9.0 New: Never miss a gig! Artist views now feature touring details. New: Spotify now speaks Japanese, Russian and Indonesian. New: New Search...
  • Goodman
  • Spotify Legend
  • 4261 Views
  • 28 replies
  • 0 likes
  • 0.9.0
    Release Notes
  • 4261 Views
  • 28 replies
  • 0 likes

Solved!! 48 hour trail again

I'm sorry if I put this under the wrong forum.So I opened Spotify on my iPod and at the top under the time is says 48 hours remaining of your trail and I didn't start any trail, I had trail when I first got Spotify on my iPod in the summer and I have...

  • Casual Listener
  • I'm sorry if I put this under the wrong forum. So I opened Spotify on my iPod and at the top under the time is says 48 hours remaining of your trail and I didn't start any trail, I had trail when ...
  • Peter__
  • Community Legend
  • 752 Views
  • 6 replies
  • 0 likes
  • Account
    bug
  • 752 Views
  • 6 replies
  • 0 likes

Solved!! My iPod touch iOS 5.1.1 doesn't show under devices

I have it hooked up to the same wifi as my laptop, iTunes isn't opened, I've unplugged it and plugged it back in numerous times to no avail, and lastly I am a premium subscriber as of tonight. Can anyone advise? Thanks!

  • Casual Listener
  • I have it hooked up to the same wifi as my laptop, iTunes isn't opened, I've unplugged it and plugged it back in numerous times to no avail, and lastly I am a premium subscriber as of tonight.  ...
  • Joe
  • Community Legend
  • 669 Views
  • 6 replies
  • 0 likes
  • 669 Views
  • 6 replies
  • 0 likes

Loading Spotify onto iPhone 4

How easy is this. Not that technically minded. I have Spotify Premium. Will Spotify use up memory on my phone and some of my data allowance ? Does it use up much battery power ? Sorry if these are daft questions but I'm not that good with technology

  • Casual Listener
  • How easy is this. Not that technically minded. I have Spotify Premium.   Will Spotify use up memory on my phone and some of my data allowance ?   Does it use up much battery power ?...
  • Peter__
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Spotify is frozen

The app is frozen from the start. I cant do anything, tried to reinstall it and shut the phone off and then on. Is there any solution for this? I dont want to pay for something that doesnt work, been like this along time now...

  • Roadie
  • The app is frozen from the start. I cant do anything, tried to reinstall it and shut the phone off and then on. Is there any solution for this? I dont want to pay for something that doesnt work, been...
  • UknownPerson
  • Roadie
  • 5829 Views
  • 8 replies
  • 2 likes
  • 5829 Views
  • 8 replies
  • 2 likes

My music on Spotify it goes quiet?

After about two to three seconds of listening to my music on Spotify it lowers in volume by around a third. I have also found that this only happens to songs which I own on my Mac at home on iTunes... Therefore the songs are in the 'local files' sect...

  • Casual Listener
  • After about two to three seconds of listening to my music on Spotify it lowers in volume by around a third. I have also found that this only happens to songs which I own on my Mac at home on iTunes.....
  • Bridge151
  • Casual Listener
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes

Spotify is still frozen

I am having trouble with my spotfiy on my mobile (iphone 4S), it started after I updated my iphone or spotify, I can´t remember quite right. Can anyone help me with this problem that I am having? It is just freezeing and I cant do anything, have trie...

  • Roadie
  • I am having trouble with my spotfiy on my mobile (iphone 4S), it started after I updated my iphone or spotify, I can´t remember quite right. Can anyone help me with this problem that I am having? It ...
  • UknownPerson
  • Roadie
  • 386 Views
  • 5 replies
  • 0 likes
  • 386 Views
  • 5 replies
  • 0 likes

Solved!! I have to restart app to refresh list of playlists

Syncing of offline playlists works well for me, but the Spotify app on my iPhone sometimes is really slow to register that I've added new playlists. I often add a few playlists on my computer that I want to sync offline on my iPhone before heading ou...

  • Regular
  • Syncing of offline playlists works well for me, but the Spotify app on my iPhone sometimes is really slow to register that I've added new playlists.   I often add a few playlists on my compu...
  • gjreige
  • Casual Listener
  • 17096 Views
  • 4 replies
  • 3 likes
  • Playlists
    Playlists refreshing error
    refresh
    sync
  • 17096 Views
  • 4 replies
  • 3 likes

Issues Since iPhone 5s

Since switching to the 5s, I've been unable to play local track on my iPhone. I've tried restarting the app, re-syncing on the same wi-fi network as my computer. No help. I still either get an empty track that appears to be playing, but with no sound...

  • Newbie
  • Since switching to the 5s, I've been unable to play local track on my iPhone.   I've tried restarting the app, re-syncing on the same wi-fi network as my computer. No help. I still either ge...
  • Peter__
  • Community Legend
  • 514 Views
  • 1 replies
  • 1 likes
  • 514 Views
  • 1 replies
  • 1 likes

Login Issue: Changed my Facebook pw and now Spotify is jacked up

Hello there. I just changed my Facebook pw and when I tried logging in to Spotify via Facebook login details, it 's giving me a different account-- one without my previous activiies, playlists and without the premium subscription. Has anyone run into...

  • Visitor
  • Hello there.   I just changed my Facebook pw and when I tried logging in to Spotify via Facebook login details, it 's giving me a different account-- one without my previous activiies, playl...
  • Peter__
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Spotify Premium on iPad Mini

Haven't had any problems over the last month, but today I created a new playlist and added roughly 80 songs to it. I set it to download so that I could listen to it offline. I couldn't ever get it to download. I tried about 7 clean uninstalls and it ...

  • Visitor
  • Haven't had any problems over the last month, but today I created a new playlist and added roughly 80 songs to it. I set it to download so that I could listen to it offline. I couldn't ever get it to...
  • user-removed
  • Not applicable
  • 1410 Views
  • 6 replies
  • 0 likes
  • 1410 Views
  • 6 replies
  • 0 likes

ipod touch and iphone on alpine ine r900s

my iphone 5 works on my alpine system total control and volume - however, there is a lsight volume drop that occurs every now and again, very slight but it is there. other than that the phone works fine via the usb connection. Unfortunately, my ipod ...

  • Casual Listener
  • my iphone 5 works on my alpine system total control and volume - however, there is a lsight volume drop that occurs every now and again, very slight but it is there.  other than that the phone w...
  • lawyerrob
  • Casual Listener
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes