Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47651 Views
  • 15 replies
  • 36 likes
  • 47651 Views
  • 15 replies
  • 36 likes

Is there a way to select which local files I sync, instead of all of them?

I only want some of my local files, but I don't see an option to not sync all of them. Help would be appreciated!

  • Casual Listener
  • I only want some of my local files, but I don't see an option to not sync all of them. Help would be appreciated!
  • Peter__
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Inconsistent UI for Saved Music on Mobile for iOS

On Spotify Mobile for iOS, if I go to Your Music>Songs, I see "Remove" under a track. If I go to Your Music>Playlist and look at the same track, I don't see "Remove". See Screenshots below:

  • Roadie
  • On Spotify Mobile for iOS, if I go to Your Music>Songs, I see "Remove" under a track.  If I go to Your Music>Playlist and look at the same track, I don't see "Remove".  See Screenshot...
  • andedrunkard
  • Roadie
  • 709 Views
  • 11 replies
  • 0 likes
  • 709 Views
  • 11 replies
  • 0 likes

How can I downgrade?

Please let me know if I can downgrade to the previous version for IOS: The main problems of the new version are: - The worst one: It makes the iPhone 4 freeze too often for too many seconds, even if it is the only app running. This is really annoying...

  • Casual Listener
  • Please let me know if I can downgrade to the previous version for IOS:   The main problems of the new version are:   - The worst one: It makes the iPhone 4 freeze too often for too ...
  • kbrooksc
  • Community Legend
  • 1115 Views
  • 1 replies
  • 0 likes
  • 1115 Views
  • 1 replies
  • 0 likes

Solved!! Spotify always shuffles a playlist

Hello, i saved the Album Club Life Vol. 3 as a Playlist, which i found on the "explore" tab. now i have the problem that spotify won't play the tracks in a chronological order! i didn't hit shuffle or anything else, just the first track in the list..

  • Visitor
  • Hello, i saved the Album Club Life Vol. 3 as a Playlist, which i found on the "explore" tab. now i have the problem that spotify won't play the tracks in a chronological order! i didn't hit shuffle o...
  • Peter__
  • Community Legend
  • 1600 Views
  • 5 replies
  • 0 likes
  • 1600 Views
  • 5 replies
  • 0 likes

All my playlists are no longer available offline??

I PAY SO I CAN HAVE MUSIC ANYTIME ANYWHERE. I went over my data syncing all my play lists. Then was finally happy I could turn off my data and play my saved playlists. And now my play lists are all still there but no longer synced!!! It's going to us...

  • Newbie
  • I PAY SO I CAN HAVE MUSIC ANYTIME ANYWHERE. I went over my data syncing all my play lists. Then was finally happy I could turn off my data and play my saved playlists. And now my play lists are all s...
  • kbrooksc
  • Community Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

iPod Update 1.1.0.2549 Download Playlists

Hello, Ever since I updated my Spotify on my iPod touch, it will not download my playlists. I checked my storage and I have over 20GB available. Whenever I click edit and then the download button, or when I go into my Starred playlist (which is the o...

  • Casual Listener
  • Hello,   Ever since I updated my Spotify on my iPod touch, it will not download my playlists. I checked my storage and I have over 20GB available. Whenever I click edit and then the download...
  • JamesUWW
  • Casual Listener
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Problems with log in on iPhone 4s

Hi, I just signed up for the free month trial of the premium service, and I intend to be using this after the period is over. Although, I have a problem with the log in to my iPhone 4s. When I enter my username and password I recive the message: "Log...

  • Newbie
  • Hi,   I just signed up for the free month trial of the premium service, and I intend to be using this after the period is over. Although, I have a problem with the log in to my iPhone 4s. ...
  • 511 Views
  • 0 replies
  • 0 likes
  • 511 Views
  • 0 replies
  • 0 likes

No search bar? Songs not alphabetical?

On my iPhone, there is no search bar under my music and the songs aren't organized alphabetically like they are on the galaxy s5. Any way to fix this??

  • Newbie
  • On my iPhone, there is no search bar under my music and the songs aren't organized alphabetically like they are on the galaxy s5. Any way to fix this??
  • Peter__
  • Community Legend
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

Possible solution for music cutting off or stopping constantly...

Ive been very frustrated with spotify this past week. Songs will just stop playback in the middle of the songs. The tracks would show that they were still playing, but no sound. It wasn't my headphones either because I could hear the beeps from chang...

  • Casual Listener
  • Ive been very frustrated with spotify this past week.  Songs will just stop playback in the middle of the songs.  The tracks would show that they were still playing, but no sound.   It...
  • TrevorGriffiths
  • Gig Goer
  • 2029 Views
  • 1 replies
  • 0 likes
  • 2029 Views
  • 1 replies
  • 0 likes

Solved!! Sync local files to ipod without installing iTunes

I do not want iTunes on my computer (partly why I switched to spotify). I want to sync local files to my ipod nano but spotify tells me I need to check an option in itunes before it can continue. So is itunes required software to sync ipods with spot...

  • Regular
  • I do not want iTunes on my computer (partly why I switched to spotify).  I want to sync local files to my ipod nano but spotify tells me I need to check an option in itunes before it can continu...
  • czr
  • Regular
  • 543 Views
  • 4 replies
  • 0 likes
  • 543 Views
  • 4 replies
  • 0 likes

Song is playable on PC, but doesnt appear on Iphone app.

I can play the song "kygo - i see fire" on PC but it doesnt even appear on my playlist or in spotify in the Iphone app ?

  • Casual Listener
  • I can play the song "kygo - i see fire" on PC but it doesnt even appear on my playlist or in spotify in the Iphone app ?    
  • Peter__
  • Community Legend
  • 499 Views
  • 7 replies
  • 0 likes
  • 499 Views
  • 7 replies
  • 0 likes

iPhone app crashes if you remove liked from radio playlist

iPhone app of Spotify will crashe immediately if you remove liked from radio playlist in your Mac software of Spotify. If apps are open at the same time and youn remove Liked from radip playlist from Desktop app, iPhone app will crashe. Please fix th...

  • Visitor
  • iPhone app of Spotify will crashe immediately if you remove liked from radio playlist in your Mac software of Spotify. If apps are open at the same time and youn remove Liked from radip playlist from...
  • user-removed
  • Not applicable
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Syncing Ipod Nano

Hi Trying to sync an Ipod Nano with Spotify, but it's not showing up in the devices. Itunes is not running and I have followed the instructions Please Help a frustrated mother of a cranky teen

  • Newbie
  • Hi  Trying to sync an Ipod Nano with Spotify, but it's not showing up in the devices.  Itunes is not running and I have followed the instructions Please Help a frustrated mother of a cr...
  • Peter__
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

adding songs to cue

Having problems adding songs to cue with iPhone.  

  • Casual Listener
  • Having problems adding songs to cue with iPhone.  
  • DavidJohanning
  • Casual Listener
  • 1040 Views
  • 6 replies
  • 0 likes
  • 1040 Views
  • 6 replies
  • 0 likes

Vote with your $$$ - Pledge to quit Spotify if problems in new Version not addressed ASAP

All, I am appalled at the lack of feedback from Spotify, particularly around the following issues - New app update being unusably slow in iOS - even on "faster" models - unnecessary bloat - The unbelievable removal of the "Star" system, which is crea...

  • Gig Goer
  • All,   I am appalled at the lack of feedback from Spotify, particularly around the following issues   - New app update being unusably slow in iOS - even on "faster" models - unneces...
  • jeremygoh
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

My music is gone

When I updated Spotify, it deleted all of the music off of my phone. I reinstalled the app hoping that it would come back, but it hasn't. Now I try to resync the playlists from my desktop and it won't let me. I'm not sure what else to try. Any help i...

  • Regular
  • When I updated Spotify, it deleted all of the music off of my phone. I reinstalled the app hoping that it would come back, but it hasn't. Now I try to resync the playlists from my desktop and it won'...
  • natethegreat12
  • Regular
  • 529 Views
  • 6 replies
  • 0 likes
  • 529 Views
  • 6 replies
  • 0 likes

Problem with Spotify clearing synced songs after phone restart. Not retaining any memory. iPhone 5.

If I have to restart my phone or my phone's battery dies Spotify does not retain any of the songs that I downloaded for use when offline. This only has become a problem since newest app update were released. I have had no issue with it up until this ...

  • Newbie
  • If I have to restart my phone or my phone's battery dies Spotify does not retain any of the songs that I downloaded for use when offline. This only has become a problem since newest app update were r...
  • Peter__
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Last/Newest added song to the bottom of the playlist

Hi Every time I am added a new song in the playlist, he forced to the very bottom of the list. So I have to scroll the looooong way down if I want to listen the song... Why? And how can i sort the playlist after add-date on iPhone?

  • Casual Listener
  • Hi   Every time I am added a new song in the playlist, he forced to the very bottom of the list. So I have to scroll the looooong way down if I want to listen the song...   Why? And...
  • Beasty-Treeman
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Shuffling an artist's entire catalogue on iphone

Is there a way to shuffle all songs by a particular artist on iphone? When I press the shuffle button for a band, I only get their top 10 songs. I have Spotify Unlimited for my desktop and Spotify Free for my iphone. Is this a premium feature because...

  • Regular
  • Is there a way to shuffle all songs by a particular artist on iphone? When I press the shuffle button for a band, I only get their top 10 songs. I have Spotify Unlimited for my desktop and Spotify Fr...
  • robzim737
  • Community Legend
  • 994 Views
  • 6 replies
  • 0 likes
  • 994 Views
  • 6 replies
  • 0 likes