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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Sporedd66

Newbie

143713 Views

504 replies

108 likes

  • 143713 Views
  • 504 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

100271 Views

19 replies

38 likes

  • 100271 Views
  • 19 replies
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Solved!! Organizing songs in playlists on Iphone app

On the PC app, you are able to sort songs in a playlist in a number of ways, including by artist, album, date added etc. Is there any way of doing this on the Iphone app? Its so irritating having to scroll down through 1000s of song to get to the one...

Newbie

On the PC app, you are able to sort songs in a playlist in a number of ways, including by artist, album, date added etc. Is there any way of doing this on the Iphone app? Its so irritating having to ...

Peter__

Community Legend

1477 Views

1 replies

0 likes

  • 1477 Views
  • 1 replies
  • 0 likes

iPod Touch: scrobbling to Lastfm when offline

Hi, I have a problem with Spotify on my iPod Touch. That is, I don't really know if it's a bug, or just that I'm expecting too much. Anyway. I remember that there used to be some feature in the Lastfm app for the iPod Touch that made that you could l...

Newbie

Hi, I have a problem with Spotify on my iPod Touch. That is, I don't really know if it's a bug, or just that I'm expecting too much. Anyway. I remember that there used to be some feature in the Lastf...

Peter__

Community Legend

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes

Albums in "Your Music"

Hello... In my desktop version of Spotify, I have the ability to sort my albums in "Your Music" (under the "Albums"-tab) in various ways. It is possible to organize my albums according to artists, so that all my Gorguts albums are following each othe...

Visitor

Hello...   In my desktop version of Spotify, I have the ability to sort my albums in "Your Music" (under the "Albums"-tab) in various ways. It is possible to organize my albums according to ...

Hulimanuli

Casual Listener

1488 Views

5 replies

7 likes

Albums
music
organize
your
  • 1488 Views
  • 5 replies
  • 7 likes

album photo

Hi, I'm a premium user, in my iphone when I'm offline the album photos don't appear.... I think is a big problem. Thanks.

Casual Listener

Hi, I'm a premium user, in my iphone when I'm offline the album photos don't appear.... I think is a big problem. Thanks.  

Eduzr

Casual Listener

776 Views

2 replies

1 likes

  • 776 Views
  • 2 replies
  • 1 likes

Not been able to put songs for off line

iPhone 5's App keeps playing up and it won't let me Put albums to offline

Casual Listener

iPhone 5's App keeps playing up and it won't let me Put albums to offline

Mark123456789

Casual Listener

518 Views

3 replies

0 likes

  • 518 Views
  • 3 replies
  • 0 likes

Can't see album art

Hi there! I am a premium user. I can't seem to see the album art of the song I'm playing. This has become quite a problem because I wouldn't know what album is playing. This happens to most of the songs I'm playing, I can only see it to some of the s...

Casual Listener

Hi there! I am a premium user. I can't seem to see the album art of the song I'm playing. This has become quite a problem because I wouldn't know what album is playing. This happens to most of the ...

Peter__

Community Legend

1588 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

New Iphone app crashes when you select all tracks under a folder

Whenever I try to select the all tracks option under a folder that was created the application crashes. This function worked fine before the last app update. Now I can only play one playlist at a time. Here is the info I have: My iPad/iPhone model Eg...

Regular

Whenever I try to select the all tracks option under a folder that was created the application crashes.  This function worked fine before the last app update.  Now I can only play one playl...

user-removed

Not applicable

2733 Views

13 replies

0 likes

bug
iphone 5
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  • 0 likes

Why did you get rid of the Star in the 1.0.0.x release?

I know that it's been removed in the 1.0.0.x update - but why? "Star'ing" a song was a great and simple way to add to and curate my "current listening" list that no other streaming service had. Now it's just the same as XBox Music and Rdio. Having th...

Visitor

I know that it's been removed in the 1.0.0.x update - but why?   "Star'ing" a song was a great and simple way to add to and curate my "current listening" list that no other streaming service...

useryeahuser

Newbie

4363 Views

11 replies

13 likes

  • 4363 Views
  • 11 replies
  • 13 likes

Music searches don't show songs already in My Songs

When I search for songs on Spotify on my computer, songs I have already added to my songs show that I have not added them to my songs. When I add this music, it adds duplicate songs into my songs. Has anyone else had this problem? I know I added all ...

Casual Listener

When I search for songs on Spotify on my computer, songs I have already added to my songs show that I have not added them to my songs. When I add this music, it adds duplicate songs into my songs. Ha...

bgtre

Casual Listener

831 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

My playlists on my phone are stuck loading

So I have a Spotify premium account for months now and I haven't had any problems until now. A few days ago I updated Spotify on my phone (iPhone 4 iOS 6). The current version I have now is 0.9.3.212. I opened the app and poof* I saw all my playlists...

Casual Listener

So I have a Spotify premium account for months now and I haven't had any problems until now. A few days ago I updated Spotify on my phone (iPhone 4 iOS 6). The current version I have now is 0.9.3.2...

SpotOnSpotOn

Newbie

4588 Views

25 replies

0 likes

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  • 25 replies
  • 0 likes

Update on album art bugs

Here is an update on album art bugs in the iPhone appThese bugs should be fixed in the new 1.2.0 update released today: Low quality album art Metadata for local files not displaying on lockscreen These bugs should be fixed in the next update hopefull...

Spotify Star

Here is an update on album art bugs in the iPhone app These bugs should be fixed in the new 1.2.0 update released today: Low quality album art Metadata for local files not displaying on lock...

MattSuda

Spotify Star

764 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! New iPad app doesn't give me the option to make a playlist offline.

With the new update I now have no option to make playlists offline. I assume there should be a download button after hitted the edit button as their is on an iPhone. But I can't find the option anywhere. Anyone else having this issue?

Casual Listener

With the new update I now have no option to make playlists offline. I assume there should be a download button after hitted the edit button as their is on an iPhone. But I can't find the option anywh...

Peter__

Community Legend

1354 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

iPhone app Freezing for 5 seconds on startup

Hey Spotify, i've noticed that if you have 300+ downloaded songs, spotify will freeze for 5 to 10 seconds when you open the app. Even if the app was already open in multitasking.. Is there any chance that you could maybe fix this? Thank you (:-Behemo...

Casual Listener

Hey Spotify, i've noticed that if you have 300+ downloaded songs, spotify will freeze for 5 to 10 seconds when you open the app. Even if the app was already open in multitasking.. Is there any chan...

Peter__

Community Legend

542 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

'My Music' not showing on ipad but is on Iphone and laptop

Hi, Recently upgraded to Preimum, works perfect on my Laptop and Iphone with both devices a mirror image of the other, my Ipad however shows my playlists which match but there is no 'my music' section with the album/artist etc section..... tried unin...

Casual Listener

Hi,   Recently upgraded to Preimum, works perfect on my Laptop and Iphone with both devices a mirror image of the other, my Ipad however shows my playlists which match but there is no 'my mu...

Peter__

Community Legend

2434 Views

4 replies

1 likes

  • 2434 Views
  • 4 replies
  • 1 likes

Can't sync iphone

I can't seem to sync my new iPhone 5s I've tried all the trouble shooting in your help page but still can't get it to sync.

Casual Listener

I can't seem to sync my new iPhone 5s I've tried all the trouble shooting in your help page but still can't get it to sync.

Peter__

Community Legend

538 Views

3 replies

0 likes

  • 538 Views
  • 3 replies
  • 0 likes

Finding Explicit Albums

On my iphone is there a way to see which version the explicit? On the desktop it has the button in the bottom right, but I don't see a way on mobile. It seems to just have one version of each album.

Newbie

On my iphone is there a way to see which version the explicit? On the desktop it has the button in the bottom right, but I don't see a way on mobile. It seems to just have one version of each album.

ohiomedic

Newbie

1086 Views

2 replies

0 likes

  • 1086 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for iOS 1.1.0

iOS Release Notes What's new in version 1.1.0 New: Introducing Your Music, a better way to save, organise and browse your favourite music. New: Play the same song over and over with Repeat One. Now available for Premium users and free users on iPad. ...

Spotify Legend

iOS Release Notes What's new in version 1.1.0 New: Introducing Your Music, a better way to save, organise and browse your favourite music. New: Play the same song over and over with Repe...

Goodman

Spotify Legend

9078 Views

46 replies

0 likes

1.1.0
iOS
Release Notes
  • 9078 Views
  • 46 replies
  • 0 likes

spotify sur tablettes

Spotify est completement innabapté aux tablettes, il n'integre pas de fonction tactile!!

Visitor

Spotify est completement innabapté aux tablettes, il n'integre pas de fonction tactile!!

Termi87

Newbie

956 Views

1 replies

1 likes

  • 956 Views
  • 1 replies
  • 1 likes

Angeblich offline Bitte helfen

Hallo erstmal und danke das ihr den Theras überhaupt lest...Ich habe folgendes Problem :Ich hörte mir Musik über spotify an ( pitbull) und mein WLAN wurde unterbrochen was eig kein Problem ist bereitet mir nun Kopfschmerzen....ich kann nachdem mein W...

Casual Listener

Hallo erstmal und danke das ihr den Theras überhaupt lest... Ich habe folgendes Problem : Ich hörte mir Musik über spotify an ( pitbull) und mein WLAN wurde unterbrochen was eig kein Problem ist be...

Rockysebastian

Casual Listener

1021 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes