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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37161 Views

41 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102656 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1303 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299143 Views

61 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125832 Views

19 replies

38 likes

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Solved!! Cellular Data is Turned Off for Spotify... Yes, for the 473rd time, I am aware!

This is incredibly annoying. EVERY SINGLE time I go into Spotify this comes up. I refuse to turn on 3G use on my iPhone as I do not trust it to only use Offline Music (when offline) and to not drain any 3G whatsoever. Is there anyway to remove the pa...

Regular

This is incredibly annoying.  EVERY SINGLE time I go into Spotify this comes up.    I refuse to turn on 3G use on my iPhone as I do not trust it to only use Offline Music (when off...

pestefm

Newbie

1869 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Will Spotify remember my offline playlists on my new iPhone

Can anyone help? I need to erase my iphone and start frmo scratch to get rid of some bugs, I have backed up photos etc, however I have lots of playlists and artists Offline on my Spotify app. Once I've set my phone up as new, installed the spotify ap...

Casual Listener

Can anyone help?   I need to erase my iphone and start frmo scratch to get rid of some bugs, I have backed up photos etc, however I have lots of playlists and artists Offline on my Spotify a...

user-removed

Not applicable

921 Views

2 replies

0 likes

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Difference between starred and 'saved' songs

So I've only been using Spotify for a little while and it's generally been fairly decent, but one thing I'm trying to getmy head around is 'starring' and 'favourite/saving' different songs. From my perspective I'm not interested in playlists. I just ...

Music Fan

So I've only been using Spotify for a little while and it's generally been fairly decent, but one thing I'm trying to getmy head around is 'starring' and 'favourite/saving' different songs.   ...

user-removed

Not applicable

6707 Views

2 replies

3 likes

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iPod 2nd generation support

Being a Spotify premium customer I would expect that I could be able to access the application from all the devices that have access to Play Store and Apple. Unfortunately the iPod can't suppost iOS's above 5.0 because the hardware is too old. Boo-fr...

Newbie

Being a Spotify premium customer I would expect that I could be able to access the application from all the devices that have access to Play Store and Apple. Unfortunately the iPod can't suppost iOS'...

jeremygoh

Community Legend

681 Views

2 replies

0 likes

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Solved!! Offline mode data usage

HelloThe songs on the list marked as offline does not download. The arrow in the left moves, but nothing happens. The only song that I get with the green arrow are the ones that I play, the rest doesn't download. I have enough space in my IPad 3, lat...

Newbie

Hello The songs on the list marked as offline does not download. The arrow in the left moves, but nothing happens. The only song that I get with the green arrow are the ones that I play, the rest do...

Simsada

Casual Listener

796 Views

2 replies

0 likes

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Solved!! Your music: feature unavailible on iPad

I have updated to the latest version on both iPhone, iPad and PC, but the "your music" feature is not availible on iPad, although it is on iPhone and PC.It looks just like it did before the update. A friend of mine has this feature on his iPad. I've ...

Casual Listener

I have updated to the latest version on both iPhone, iPad and PC, but the "your music" feature is not availible on iPad, although it is on iPhone and PC. It looks just like it did before the update....

cmonster

Roadie

1183 Views

5 replies

1 likes

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Solved!! using Spotify on iPhone 5

On my iPad and Macbook, I can pull up any song and listen to it. But on my iPhone, I can't play specific songs. Why is it different?

Casual Listener

On my iPad and Macbook, I can pull up any song and listen to it. But on my iPhone, I can't play specific songs. Why is it different?

blake

Community Legend

1127 Views

4 replies

0 likes

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Solved!! Saved Album track order

Hi! After the introduction of the "My Music" functionality, I started deleting playlist of complete albums and saved those albums instead. However, I have found that while saving at least one particular album, the track order of that album is wrong! ...

Casual Listener

Hi!   After the introduction of the "My Music" functionality, I started deleting playlist of complete albums and saved those albums instead. However, I have found that while saving at least ...

sancho

Casual Listener

658 Views

1 replies

0 likes

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Solved!! Two users sharing one account & better help support

My daughter and i have a shared account, but when she wants to listen she "kicks" me off and I can't listen. What do I do?

Visitor

My daughter and i have a shared account, but when she wants to listen she "kicks" me off and I can't listen. What do I do?

user-removed

Not applicable

1331 Views

2 replies

0 likes

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Internet Usage

Hi all,I'm fairly new to Spotify, and I need a few things clarified because apparently Spotify doesn't have a customer service number I can reach. I have Spotify premium and have downloaded the majority of my songs onto my iPhone 5 (I think), but I s...

Newbie

Hi all, I'm fairly new to Spotify, and I need a few things clarified because apparently Spotify doesn't have a customer service number I can reach. I have Spotify premium and have downloaded t...

Liam

Community Legend

829 Views

1 replies

0 likes

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Offline playlist won't sync to iphone, but works on ipad..

Hi I have an iphone 4's iOS version 7.11 My spotify playlist won't sync to my iphone. I have tried to delete and reinstall the app Make a hard reset on my phone But still Got the problem I have checked our ipad and here i works fine.UPDATE !!!Problem...

Casual Listener

Hi I have an iphone 4's iOS version 7.11 My spotify playlist won't sync to my iphone. I have tried to delete and reinstall the app Make a hard reset on my phone But still Got the problem I have check...

Simsada

Casual Listener

1831 Views

3 replies

0 likes

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Some Available Songs/Tracks Won't Play

I have the spotify app for the iphone and on my playlist there are a number of songs that just dont play while others do. Anyone have an idea why certain songs dont play on the iphone yet everysong on the playlist plays on the PC???

Casual Listener

I have the spotify app for the iphone and on my playlist there are a number of songs that just dont play while others do. Anyone have an idea why certain songs dont play on the iphone yet everysong o...

gregi87

Casual Listener

661 Views

2 replies

0 likes

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Spotify Mobile will only sync certain local files

I just downloaded an album off iTunes that I want to listen to on Spotify, but only 1 of the 26 songs will actually play on Spotify Mobile. All of the songs will play on Spotify on my computer, but not on my iPod Touch. I've reinstalled Spotify on bo...

Casual Listener

I just downloaded an album off iTunes that I want to listen to on Spotify, but only 1 of the 26 songs will actually play on Spotify Mobile. All of the songs will play on Spotify on my computer, but n...

Joe

Community Legend

1280 Views

5 replies

0 likes

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Spotify Free Trial on Sprint mobile phone

I recently signed up for spotify and stupid of me, I clicked to start a premium free trial on my phone. It didn't ask for any card registry or anything so I'm concerned that it will charge on my phone account after the premium free trial is over. Wha...

Newbie

I recently signed up for spotify and stupid of me, I clicked to start a premium free trial on my phone. It didn't ask for any card registry or anything so I'm concerned that it will charge on my ph...

Joe

Community Legend

1268 Views

1 replies

0 likes

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Solved!! Sync saved artist/album to iPhone

I really like the feature that I can just click SAVE on an album, and Spotify puts that in my library to come back to. Is there a way to sync these to my phone? I have the premium subscription, so I download playlists so I can be offline and not use ...

Regular

I really like the feature that I can just click SAVE on an album, and Spotify puts that in my library to come back to.  Is there a way to sync these to my phone?  I have the premium subscri...

Joe

Community Legend

2751 Views

3 replies

0 likes

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I paid for premium a month ago and still havent upgraded

I have deleted the app , logged in and out , and i still havent gotton my premium please any help?

Casual Listener

I have deleted the app , logged in and out , and i still havent gotton my premium please any help?

Joe

Community Legend

1059 Views

4 replies

0 likes

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Downloading does not work

Hey guys,Allthough there is Storage available on My iPhone , spotify refuses to downoad Tracks. The Symbol stays grey, even when wifi is available. What am i doing wrong ?

Newbie

Hey guys, Allthough there is Storage available on My iPhone , spotify refuses to downoad Tracks. The Symbol stays grey, even when wifi is available. What am i doing wrong ?

Joe

Community Legend

447 Views

1 replies

0 likes

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Solved!! Queue on iPhone

Hello Spotify, I have seen on my fathers iPhone that he has the ability to see his queue on Spotify, then I immediatly checked my own Spotify and found out that I havent...? Why?

Newbie

Hello Spotify, I have seen on my fathers iPhone that he has the ability to see his queue on Spotify, then I immediatly checked my own Spotify and found out that I havent...? Why?

longwayround

Regular

1976 Views

9 replies

0 likes

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I've been charged for a subscription to premium that i don't want!

Hey, i've recently done the 30 day free trial of spotify and it charged me the second it ran out for premium and i just cant afford to have been charged for it! is there any way i can get a refund or anything or should i just stick it out til my next...

Newbie

Hey, i've recently done the 30 day free trial of spotify and it charged me the second it ran out for premium and i just cant afford to have been charged for it! is there any way i can get a refund or...

Taylor

Community Legend

722 Views

1 replies

0 likes

Premium
Subscription
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