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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

mubashiriqbal

Regular

44042 Views

44 replies

10 likes

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  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109662 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1677 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Regular

302136 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

128041 Views

19 replies

38 likes

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Solved!! Lost all my music when I had to restore my computer

I had to completly restore my computer My personal music is on spotify but not on my computer Is there a way to get the music back on my computer

Newbie

I had to completly restore my computer My personal music is on spotify but not on my computer Is there a way to get the music back on my computer

Joe

Community Legend

1683 Views

5 replies

0 likes

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  • 5 replies
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Iphone app problem

I've downloaded the spotify app for my iphone 4, which has the latest IOS installed. I have subscribed to the premium service on spotify. When I load the app, it lets me search etc & then lets me play a song.Then when I try & play another song it doe...

Newbie

I've downloaded the spotify app for my iphone 4, which has the latest IOS installed.  I have subscribed to the premium service on spotify. When I load the app, it lets me search etc & t...

Peter__

Community Legend

2471 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Will I be charged after my seven day trial? Im a Sprint user

I downloaded spotify for my phone and i got an email saying i have a 7 day trial. I went to my account subscription and it says that after the 7 day trial my account will automatically become free. But underneath that it says that sprint users which ...

Casual Listener

I downloaded spotify for my phone and i got an email saying i have a 7 day trial. I went to my account subscription and it says that after the 7 day trial my account will automatically become free. B...

Joe

Community Legend

2883 Views

6 replies

0 likes

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  • 6 replies
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Lost my premium account

I have a free premium through my 4G vodaphone contract which I have been using without issue since Jan. however when I tried open the app today it asked to login, which has never happened before, usually it stays logged in. I logged in to find my acc...

Newbie

I have a free premium through my 4G vodaphone contract which I have been using without issue since Jan. however when I tried open the app today it asked to login, which has never happened before, usu...

Peter__

Community Legend

425 Views

1 replies

0 likes

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  • 1 replies
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Impossible de synchroniser les playlists. Nouvelle tentative e cours...

est ce que quelqu'un peux me dire comment on fait pour synchroniser la musique sur un ipod .....merci je suis abonnée mais ça veut pas....

Newbie

est ce que quelqu'un peux me dire comment on fait pour synchroniser la musique sur un ipod .....merci je suis abonnée mais ça veut pas....

Joe

Community Legend

513 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify Premium not working on iPhone 5?

I have recently taken advantage of the 3 for 1 month deal for Spotify Premium. It is working perfectly on the laptop, isn't updating on the iPhone. For some reason I started a trial of premium on my phone for 3 days (I think) now that it has finished...

Casual Listener

I have recently taken advantage of the 3 for 1 month deal for Spotify Premium.  It is working perfectly on the laptop, isn't updating on the iPhone.   For some reason I started a trial...

Joe

Community Legend

1293 Views

7 replies

0 likes

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Solved!! could not load track in offline mode

Hi, I have spotify premium. But whenever im in offline mode and try to que my another song a message pops up saying "could not load track".Please fix this bug, this have been there forever. I have tried reinstalling, clearing cache, etc.... I have th...

Casual Listener

Hi, I have spotify premium. But whenever im in offline mode and try to que my another song a message pops up saying "could not load track". Please fix this bug, this have been there forever. I hav...

Vegargrim

Casual Listener

1684 Views

2 replies

0 likes

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Car display's "no song" using Spotify

Spotify worked in my car's stereo system for a while but now my car displays "no song". I was using 2 devices on my premium spotify account but recently learned that only one device can be used through a car's audio system. I removed one of the devic...

Newbie

Spotify worked in my car's stereo system for a while but now my car displays "no song". I was using 2 devices on my premium spotify account but recently learned that only one device can be used throu...

Peter__

Community Legend

13069 Views

1 replies

0 likes

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  • 1 replies
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Spotify always resumes music on internal speaker instead of dock connection??!>

So I have a 2014 Cadillac CTS-V wagon. It has a GM iPod adapter that supports my ipod classic perfect. The ipod touch 4th gen is connected to the GM ipod adapter via a 30 pin sync/charge cable. When I get back in the car and start it up, spotify cont...

Regular

So I have a 2014 Cadillac CTS-V wagon. It has a GM iPod adapter that supports my ipod classic perfect.   The ipod touch 4th gen is connected to the GM ipod adapter via a 30 pin sync/charge c...

Peter__

Community Legend

897 Views

1 replies

0 likes

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  • 1 replies
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Solved!! playlists fail to sync to ipod touch after update

After update (last week? to 1.2.0.3344 all playlists and downloaded files refuse to sync. No issues with connectivity on iPod, can log into Spotify and browse, play music etc, but no playlists. Not especially impressed to have to seek support via for...

Newbie

After update (last week?  to 1.2.0.3344 all playlists and downloaded files refuse to sync. No issues with connectivity on iPod, can log into Spotify and browse, play music etc, but no playlists....

jeremygoh

Community Legend

1217 Views

2 replies

0 likes

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Solved!! Saved Albums suddenly including songs from my Starred playlist

Hey all, I'm running into a slightly annoying issue with the Save Album feature on my T-Mobile iPhone 5s. I was in love with the feature originally, and saved a lot of albums I know I love for easy, future access. I also use the Starred playlist to k...

Visitor

Hey all,   I'm running into a slightly annoying issue with the Save Album feature on my T-Mobile iPhone 5s.   I was in love with the feature originally, and saved a lot of albums I ...

jeremygoh

Community Legend

1220 Views

6 replies

0 likes

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Solved!! Cellular Data is Turned Off for Spotify... Yes, for the 473rd time, I am aware!

This is incredibly annoying. EVERY SINGLE time I go into Spotify this comes up. I refuse to turn on 3G use on my iPhone as I do not trust it to only use Offline Music (when offline) and to not drain any 3G whatsoever. Is there anyway to remove the pa...

Regular

This is incredibly annoying.  EVERY SINGLE time I go into Spotify this comes up.    I refuse to turn on 3G use on my iPhone as I do not trust it to only use Offline Music (when off...

pestefm

Newbie

1885 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Will Spotify remember my offline playlists on my new iPhone

Can anyone help? I need to erase my iphone and start frmo scratch to get rid of some bugs, I have backed up photos etc, however I have lots of playlists and artists Offline on my Spotify app. Once I've set my phone up as new, installed the spotify ap...

Casual Listener

Can anyone help?   I need to erase my iphone and start frmo scratch to get rid of some bugs, I have backed up photos etc, however I have lots of playlists and artists Offline on my Spotify a...

user-removed

Not applicable

930 Views

2 replies

0 likes

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Difference between starred and 'saved' songs

So I've only been using Spotify for a little while and it's generally been fairly decent, but one thing I'm trying to getmy head around is 'starring' and 'favourite/saving' different songs. From my perspective I'm not interested in playlists. I just ...

Music Fan

So I've only been using Spotify for a little while and it's generally been fairly decent, but one thing I'm trying to getmy head around is 'starring' and 'favourite/saving' different songs.   ...

user-removed

Not applicable

6743 Views

2 replies

3 likes

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  • 2 replies
  • 3 likes

iPod 2nd generation support

Being a Spotify premium customer I would expect that I could be able to access the application from all the devices that have access to Play Store and Apple. Unfortunately the iPod can't suppost iOS's above 5.0 because the hardware is too old. Boo-fr...

Newbie

Being a Spotify premium customer I would expect that I could be able to access the application from all the devices that have access to Play Store and Apple. Unfortunately the iPod can't suppost iOS'...

jeremygoh

Community Legend

698 Views

2 replies

0 likes

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Solved!! Offline mode data usage

HelloThe songs on the list marked as offline does not download. The arrow in the left moves, but nothing happens. The only song that I get with the green arrow are the ones that I play, the rest doesn't download. I have enough space in my IPad 3, lat...

Newbie

Hello The songs on the list marked as offline does not download. The arrow in the left moves, but nothing happens. The only song that I get with the green arrow are the ones that I play, the rest do...

Simsada

Casual Listener

816 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Your music: feature unavailible on iPad

I have updated to the latest version on both iPhone, iPad and PC, but the "your music" feature is not availible on iPad, although it is on iPhone and PC.It looks just like it did before the update. A friend of mine has this feature on his iPad. I've ...

Casual Listener

I have updated to the latest version on both iPhone, iPad and PC, but the "your music" feature is not availible on iPad, although it is on iPhone and PC. It looks just like it did before the update....

cmonster

Roadie

1196 Views

5 replies

1 likes

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Solved!! using Spotify on iPhone 5

On my iPad and Macbook, I can pull up any song and listen to it. But on my iPhone, I can't play specific songs. Why is it different?

Casual Listener

On my iPad and Macbook, I can pull up any song and listen to it. But on my iPhone, I can't play specific songs. Why is it different?

blake

Community Legend

1153 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Saved Album track order

Hi! After the introduction of the "My Music" functionality, I started deleting playlist of complete albums and saved those albums instead. However, I have found that while saving at least one particular album, the track order of that album is wrong! ...

Casual Listener

Hi!   After the introduction of the "My Music" functionality, I started deleting playlist of complete albums and saved those albums instead. However, I have found that while saving at least ...

sancho

Casual Listener

678 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Two users sharing one account & better help support

My daughter and i have a shared account, but when she wants to listen she "kicks" me off and I can't listen. What do I do?

Visitor

My daughter and i have a shared account, but when she wants to listen she "kicks" me off and I can't listen. What do I do?

user-removed

Not applicable

1348 Views

2 replies

0 likes

  • 1348 Views
  • 2 replies
  • 0 likes