Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
238735 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
120204 Views
118 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
448315 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
305951 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
iOS Release Notes What's new in version 1.2.0 New: Want to sync all Your Music for offline listening? Just go to the Songs tab. (Premium only) New: Works in new Ford models equipped with the next generation of Ford SYNC AppLink. Fixed: Crossfade work...
iOS Release Notes What's new in version 1.2.0 New: Want to sync all Your Music for offline listening? Just go to the Songs tab. (Premium only) New: Works in new Ford models equipped with...
Roadie
9498 Views
33 replies
0 likes
Hi, Spotify works on my notebook (windows), not on my iPad or iPhone. There the music stops after 3 sec, working neither on playlist nor radio. Sounds like a scan function, but I want to listen to the whole title without starting 60 times for 3 secon...
Hi, Spotify works on my notebook (windows), not on my iPad or iPhone. There the music stops after 3 sec, working neither on playlist nor radio. Sounds like a scan function, but I want to l...
Not applicable
925 Views
2 replies
0 likes
I have premium account, latest iOS, nevest version on spotify and it gives an error when i try queue songs in offline mode:could not load tracks!Online mode queue works fine.Really annoying problem.Any solutions of that?
I have premium account, latest iOS, nevest version on spotify and it gives an error when i try queue songs in offline mode: could not load tracks! Online mode queue works fine. Really annoying...
Community Legend
1038 Views
2 replies
0 likes
Using Spotify desktop, I copied some of my songs to 'Starred'. When I opened the application on my iPod a few hours later, I noticed there were no starred songs. I have just gone back on to the desktop version and it says "Your starred playlist is em...
Using Spotify desktop, I copied some of my songs to 'Starred'. When I opened the application on my iPod a few hours later, I noticed there were no starred songs. I have just gone back on to the deskt...
Not applicable
616 Views
2 replies
0 likes
Is there any plan to increase the size of the Save and Menu touch areas when you're on the track screen? It can sometimes take a few presses to actually press the save or menu buttons since they're so tiny compared to everything else.
Is there any plan to increase the size of the Save and Menu touch areas when you're on the track screen? It can sometimes take a few presses to actually press the save or menu buttons since the...
Community Legend
1342 Views
3 replies
5 likes
Everytime I open spotify on my iphone 5, a pop up telling me that I can listen to music offline if I upgrade (i'm a still a spotify free user) keeps showing up. I have to press the "ok, got it" button several times before it really goes away. I under...
Everytime I open spotify on my iphone 5, a pop up telling me that I can listen to music offline if I upgrade (i'm a still a spotify free user) keeps showing up. I have to press the "ok, got it"...
Community Legend
647 Views
1 replies
0 likes
Hey, i´ve a problem with already downloaded files on my Ipad. Normally spotify doesn´t asked me to log inn because it´s online all the time. Last time the login window showed up. After loging in, all of my offline file were gone. I had to download th...
Hey, i´ve a problem with already downloaded files on my Ipad. Normally spotify doesn´t asked me to log inn because it´s online all the time. Last time the login window showed up. After...
Casual Listener
505 Views
2 replies
0 likes
Hi I upgraded my membership to premium and it is not working. I have the receipt. I tried to look to see if I have two log ins but don't. Please help!
Hi I upgraded my membership to premium and it is not working. I have the receipt. I tried to look to see if I have two log ins but don't. Please help!
Community Legend
436 Views
1 replies
0 likes
I have a spotify premium account, I have had this for around 6 months and all of a sudden it has stopped working on my iPhone, it works perfectly fine on my iPad but on my iPhone it says It is offline and I need to upgrade to premium. I have deleted ...
I have a spotify premium account, I have had this for around 6 months and all of a sudden it has stopped working on my iPhone, it works perfectly fine on my iPad but on my iPhone it says It is offlin...
Community Legend
718 Views
3 replies
0 likes
Hi I'm away on holiday with limited wifi. For some reason I only have one offline playlist available. Any ideas? Thanks
Hi I'm away on holiday with limited wifi. For some reason I only have one offline playlist available. Any ideas? Thanks
Community Legend
437 Views
1 replies
0 likes
Hola buenas. Vereis. Uso Ubuntu 14.04. Tengo un iPod ModelNumStr: xB518 FirewireGuid: 000A270012556442, es americano del año 2005 y quisiera sincronizar archivos de Spotify con el iPod. ¿Es posible hacerlo? Gracias. Saludos. Hello good. You will see....
Hola buenas. Vereis. Uso Ubuntu 14.04. Tengo un iPod ModelNumStr: xB518 FirewireGuid: 000A270012556442, es americano del año 2005 y quisiera sincronizar archivos de Spotify con el iPod. ¿Es pos...
Community Legend
1075 Views
2 replies
0 likes
Hi, I can not be able to se my friends spotify, I have tried to type ine the username but it cant find the user. I have also tried to type "spotify:user:username" (of course I typed in the users username) but it still cant find it! Is it maybe becaus...
Hi, I can not be able to se my friends spotify, I have tried to type ine the username but it cant find the user. I have also tried to type "spotify:user:username" (of course I typed in the users user...
Community Legend
1192 Views
5 replies
0 likes
I just updated my Spotify to the latest version on my iPod Touch 4G running iOS 6, and it made all my playlists that I had available offline, not available offline. and when I click Make available offline both on my iPod AND on the Spotify desktop ap...
I just updated my Spotify to the latest version on my iPod Touch 4G running iOS 6, and it made all my playlists that I had available offline, not available offline. and when I click Make available of...
Casual Listener
1351 Views
3 replies
0 likes
I have Spotify Premium on my iPhone 5s. Whenever I follow an artist it doesn't show up under the "following" tab in my profile. I touch the following tab and it says "An error occured" with a Try Again button beneath it. Anyone have any idea how to f...
I have Spotify Premium on my iPhone 5s. Whenever I follow an artist it doesn't show up under the "following" tab in my profile. I touch the following tab and it says "An error occured" wi...
Casual Listener
1453 Views
7 replies
0 likes
I'm really hoping someone can help fix this, I'm not hopeful but here goes!I have been using Spotify for a number of years and have been more than happy with the service until very recently. I originally had all songs in playlists as was the set up w...
I'm really hoping someone can help fix this, I'm not hopeful but here goes! I have been using Spotify for a number of years and have been more than happy with the service until very recently. ...
Community Legend
608 Views
1 replies
1 likes
While using the iPhone app I have played through multiple playlists with the song Dangerous by Big Data. All other songs play fine, but whenever this song comes up it will not play. The only thing that I can do is skip the track. Is there something w...
While using the iPhone app I have played through multiple playlists with the song Dangerous by Big Data. All other songs play fine, but whenever this song comes up it will not play. The only thing th...
Community Legend
704 Views
2 replies
0 likes
Wow, Spotify's last version was pretty glitchy. However, I was camping recently with a few thousand songs downloaded and Spotify upgraded on my iPhone. Thanks to this ridiculous upgrade, I have to purchase 10 more gigs of cellular bandwidth. ABSOLUTE...
Wow, Spotify's last version was pretty glitchy. However, I was camping recently with a few thousand songs downloaded and Spotify upgraded on my iPhone. Thanks to this ridiculous upgrade, ...
Community Legend
629 Views
3 replies
0 likes
After the last Spotify update (I think Tuesday of this week) my iPhone no longer shows up under the 'Devices' section. I tried it via Wifi, as well as connecting it with the iPhone cable, but it's still not showing. I removed and re-installed the app...
After the last Spotify update (I think Tuesday of this week) my iPhone no longer shows up under the 'Devices' section. I tried it via Wifi, as well as connecting it with the iPhone cable, but it's st...
Casual Listener
938 Views
2 replies
0 likes
OK, so i have a spotify premium membership and i wanted to sync my music on to my ipod nano. i did everything it asked and got all the way up to the last step where you choose which playlists to sync, i chose them and then nothing happened. what am i...
OK, so i have a spotify premium membership and i wanted to sync my music on to my ipod nano. i did everything it asked and got all the way up to the last step where you choose which playlists to sync...
Community Legend
3771 Views
2 replies
0 likes
Hello, When I try to start my spotify app, it shuts down after the loading screen has been displayed for a few seconds. This does not happen if I don't have any offline playlists, but as soon as I re-sync them the issue reoccurs after a short while. ...
Hello, When I try to start my spotify app, it shuts down after the loading screen has been displayed for a few seconds. This does not happen if I don't have any offline playlists, but as soon as I ...
Community Legend
2029 Views
7 replies
0 likes
